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Reviews of Fairmont Washington, D.C., Georgetown

4 out of 5
Fairmont Washington, D.C., Georgetown
2401 M Street NW, Washington, DC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1015 out of 1305 reviews" "
Rating 8 - Good. 205 out of 1305 reviews" "
Rating 6 - Okay. 52 out of 1305 reviews" "
Rating 4 - Poor. 20 out of 1305 reviews" "
Rating 2 - Terrible. 13 out of 1305 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Kia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Anan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and very clean
Stayed 3 nights in Feb 2024

10/10 Excellent

LEONARDO

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and attentive staff. Made our stay pleasant and relaxing.
Stayed 1 night in May 2024
Response from WDC on May 23, 2024
Dear Leonardo,We are delighted you had such a wonderful experience on your recent stay with us. Our teams work hard to make each guest stay special and it is truly rewarding to read your review. We hope to have the pleasure of welcoming you again.Best regards,Fairmont Washington D.C. Team

8/10 Good

Hollie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Walkable to Georgetown. Nice hotel.
Stayed 1 night in May 2024
Response from WDC on May 20, 2024
Dear Hollie,Thank you for reviewing our hotel.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Marek

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Exellent fascilites but poor bar services
Stayed 2 nights in May 2024
Response from WDC on May 17, 2024
Dear Marek,We are delighted you enjoyed your recent stay. Thank you for this feedback which we will share with our teams. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Galina

Traveled with family
Everything was nice, we had an enjoyable stay.
Stayed 1 night in May 2024
Response from WDC on May 16, 2024
Dear Galina,Thank you for this amazing feedback, we are happy that you enjoyed your stay with us.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Location to all sightseeing areas AND so many restaurants in this area!! Totally recommend!!
Stayed 4 nights in May 2024
Response from WDC on May 14, 2024
Dear Clifford,We are delighted you enjoyed your recent stay. Thank you for this wonderful feedback. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Gul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in such great area in DC, walking distance to Georgetown and right close to the metro to go the Mall. It is beautiful inside, it was a pleasure to have a cocktail at the lobby bar
Stayed 2 nights in May 2024
Response from WDC on May 9, 2024
Dear Gul,We are delighted you enjoyed your recent stay. Thank you for taking time to post a review, we sincerely appreciate it.Best regards,Fairmont Washington D.C. Team

10/10 Excellent

Nicholas, Bellevue

Liked: Cleanliness, property conditions & facilities
Overall great property look forward to staying again.
Stayed 1 night in May 2024
Response from WDC on May 7, 2024
Dear Nicholas,Thank you for this amazing feedback.We are looking forward to welcoming you again soon.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from WDC on May 1, 2024
Dear Robert,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

ammala

Stayed 2 nights in Apr 2024
Response from WDC on May 17, 2024
Dear Ammala,Thank you for this amazing 5-star review. Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Jill

Stayed 3 nights in Apr 2024
Response from WDC on May 14, 2024
Dear Jill,Thank you for this amazing 5-star review.Warm regards,Fairmont Washington D.C. Team

10/10 Excellent

Tomohide

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
i have membership for this hotel but i couldn't use wifi. it will be more helpful if you show it how to connect the wifi.
Stayed 3 nights in Apr 2024
Response from WDC on Apr 16, 2024
Dear Tomohide,Thank you for your feedback, on your next visit to our hotel during your check-in process we will review with you how to connect to the internet.Kind regards,Fairmont Washington D.C. Team

8/10 Good

Kajal

Liked: Cleanliness, property conditions & facilities
food was not great , no welcome and rooms were dusty
Stayed 5 nights in Mar 2024
Response from WDC on Apr 9, 2024
Dear Kajal,Thank you for sharing feedback. It is very valuable to us as it will assist in improving our offering. We hope to have the pleasure of welcoming you again.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from WDC on Apr 8, 2024
Dear William,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Caroline

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a fabulous hotel that is central to the metro and restaurants. The lobby area is stunning! Wish the beds were a bit comfier for the price. Rooms are a good size.
Stayed 2 nights in Mar 2024
Response from WDC on Apr 3, 2024
Dear Caroline,Thank you for your feedback and taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

8/10 Good

steve

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
I like the location. Staff is helpful. It is pet friendly. ONE thing that bothers me is the smoking are just outside of the doors. I hate walking through smoke on my way out for a walk. Would really be nice to eliminate that and make the property smoke free.
Stayed 3 nights in Mar 2024
Response from Ian Fraser on Apr 8, 2024
Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We will most certainly look at moving the smoking area away from the door way to ensure it isn't blowing back in. We appreciate your feedback and we hope to see you again in the near future.Warm regards,Ian FraserDirector, Rooms

6/10 Okay

Komalkirti

There was no water in the room, the minibar lock did not open. They messed up our luggage tags. Not a great experience.
Stayed 2 nights in Mar 2024
Response from Ian Fraser on Apr 8, 2024
Good morning,Thank you for letting us know about the experience you had while you were with us. I am sorry that you had issues during your stay with us. Unfortunately, one issue seemed to lead into another, the water is in the mini bar so not having the access to that makes it much more challenging. We do have our water refill stations on the guest floors should you be returning with us. We are sorry for the confusion that the luggage tag mix up caused. We will be most certainly following up with the team to ensure this issue is rectified so it doesnt happen to anyone else in the future.Warm regards,Ian FraserDirector, Rooms

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Perfect homebase to explore DC and Georgetown. Easy walk to metro station. Very clean. Helpful staff. Valet parking can be slow to get vehicles. Otherwise no complaints.
Stayed 5 nights in Mar 2024
Response from WDC on Apr 1, 2024
Dear Shannon,Thank you for taking time to post a review and sharing some great information about your stay. We hope to welcome you again on your next visit to Washington D.C.Warm regards,Fairmont Washington D.C. Team

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Friendly front desk. Amazing amenities!
Stayed 1 night in Mar 2024
Response from WDC on Apr 1, 2024
Dear Katherine,Thank you for this great review which we will be sharing with our teams. We are thrilled you had such a great experience, and we look forward to your next visit.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from WDC on Apr 1, 2024
Dear Jeremy,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Judi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A convenient location with great service. The staff was friendly and helpful and the beds were comfortable. I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from WDC on Apr 1, 2024
Dear Judi,What a delight to read to your comments regarding your stay. We will most certainly share your great feedback with all our staff members.Looking forward to your next visit! Best regards,Fairmont Washington D.C. Team

10/10 Excellent

ROBERT, Bedford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from WDC on Apr 1, 2024
Dear Robert,Thank you for this 5-star review.Warm regards,Fairmont Washington D.C. Team

10/10 Excellent

Sharlyn

Liked: Cleanliness, property conditions & facilities
Great lounge!
Stayed 2 nights in Mar 2024
Response from Ian Fraser on Mar 25, 2024
Thank you for the positive feedback! We look forward to having you back with us in the future.Warm regards,Ian FraserDirector, RoomsFairmont Washington D.C Georgetown

4/10 Poor

Selim

Stayed 4 nights in Mar 2024
Response from WDC on Apr 15, 2024
Dear Selim,Thank you for taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Very kind customer service. Good location. Would definitely return.
Stayed 5 nights in Mar 2024
Response from Ian Fraser on Mar 25, 2024
Thank you for the positive feedback. I will ensure this is communicated with our team to provide the support to continue to provide this type of customer service. Warm regards,Ian FraserDirector, RoomsFairmont Washington D.C Georgetown

10/10 Excellent

Shaniqua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was possibly the best staff I’ve ever encountered at a hotel. The front desk during check in and check out was so helpful and accommodating. I will definitely be returning again. I enjoyed myself and will be back soon. Thank you!!
Stayed 2 nights in Mar 2024
Response from WDC on Mar 22, 2024
Dear Shaniqua,We are so delighted you enjoyed your recent stay and specifically the service provided by our staff. Thank you for this great feedback and sharing it with us. We are looking forward to welcoming you in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

robert

Stayed 3 nights in Mar 2024
Response from WDC on Apr 10, 2024
Dear Robert,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

PAOLA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time we stay at fairmont and it never disappoints!! Hotel is quiet allowing restful sleeps. No noises in the hallways or from outside. Beds are ver comfortable and rooms are spacious. Very clean room and areas . Buffet breakfast delicious. Valet parking available. Will defiantly come back !
Response from WDC on Mar 18, 2024
Dear Paola,We are delighted you enjoyed your recent stay. Thank you for this wonderful feedback which we will share with our teams. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Reshmi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful property with excellent facilities, very clean and good service.
Stayed 2 nights in Mar 2024
Response from WDC on Mar 11, 2024
Dear Reshmi,We are so delighted you enjoyed your recent stay and specifically the service provided by our staff. Thank you for this great feedback and sharing it with us. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Dino

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed several times over 15 years; consistently excellent facilities and service.
Stayed 3 nights in Mar 2024
Response from WDC on Mar 11, 2024
Dear Dino,We are delighted you enjoyed your stay again this time. Thank you for this wonderful feedback which we will share with our teams. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Alfred

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from WDC on Mar 11, 2024
Dear Alfred,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from WDC on Mar 5, 2024
Dear Sharon,Thank you for this amazing 5-star review,Kind regards,Fairmont Washington D.C. Team

6/10 Okay

Laura

Stayed 1 night in Mar 2024
Response from WDC on Mar 4, 2024
Dear Laura,Thank you for taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from WDC on Feb 29, 2024
Dear Caroline,Thank you for taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

8/10 Good

Simon

Stayed 1 night in Feb 2024
Response from WDC on Feb 27, 2024
Dear Simon,Thank you for taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Tamar

Liked: Cleanliness, property conditions & facilities
Great experience. Dining and room service were fast and delicious. One thing to note, the gym and pool are open to members and after a busy day, there weren’t any towels left and I had to go back to the room. Another thing is the daily internet charge which isn’t great and is surprising given the other amenities.
Stayed 2 nights in Feb 2024
Response from WDC on Feb 26, 2024
Dear Tamar,Thank you for sharing feedback. It is very valuable to us as it will assist in improving our offering. We look forward to your next visit.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Sal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ian at the check-in desk ungraded us for free without asking! Well done!! Hotel is fantastic!
Stayed 1 night in Feb 2024
Response from WDC on Feb 23, 2024
Dear Sal,Thank you for this amazing feedback. We are looking forward to welcoming you again in a near future.Warm regards,Fairmont Washington D.C. Team

6/10 Okay

ROBERT, Bedford

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from WDC on Feb 23, 2024
Dear Robert,Thank you for taking the time to review our hotel.Kind regards,Fairmont Washington D.C. Team

4/10 Poor

Gulnara

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The Hotel didn't have hot water due to a gas leak and it was very hard to get any information about when the hot water will be available again. On top of that they didn't provide any discounts on our stay due to this inconvenience. For almost a 5 star hotel I expect more. We will NOT be staying here again.
Stayed 1 night in Feb 2024
Response from Ian Fraser on Feb 21, 2024
Thank you for your feedback regarding your recent stay. We are sorry to read that your overall experience did not meet your expectations and I have shared your feedback with our teams as it will assist in improving our service. We truly value your feedback.Sincerely,Ian FraserDirector, Front Office

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 3 nights in Feb 2024
Response from WDC on Feb 21, 2024
Dear Matt,Thank you for this great review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Yafreisy

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from WDC on Feb 20, 2024
Dear Yafreisy,Thank you for taking time to post a review.We look forward to your next visit.Warm regards,Fairmont Washington D.C. Team

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely hotel and very close to the heart of Georgetown
Stayed 2 nights in Feb 2024
Response from WDC on Feb 20, 2024
Dear Edward,We are so delighted you enjoyed your recent stay.We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

William, Washington

Stayed 2 nights in Feb 2024
Response from WDC on Mar 21, 2024
Dear William,We are thrilled you enjoyed your recent stay. We look forward to your next visit.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Alejandro

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very well located
Stayed 1 night in Feb 2024
Response from WDC on Feb 20, 2024
Dear Alejandro,Thank you for this amazing 5-star review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Amy R

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2024
Response from WDC on Feb 14, 2024
Dear Amy R,Thank you for this amazing review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel well located, clean and very confortable.
Stayed 3 nights in Feb 2024
Response from WDC on Feb 14, 2024
Dear Luis,Thank you for this amazing review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

Eve, Ridgefield

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel, attentive staff, pleasant stay
Stayed 3 nights in Feb 2024
Response from WDC on Feb 12, 2024
Dear Eve,We are delighted you enjoyed your recent stay. Thank you for this wonderful feedback which we will share with our teams. We hope to welcome you again in a near future.Sincerely,Fairmont Washington D.C. Team

10/10 Excellent

Sai Shruti

Stayed 1 night in Aug 2023
Response from WDC on Feb 12, 2024
Dear Sai Shruti,Thank you for this amazing review.Kind regards,Fairmont Washington D.C. Team

10/10 Excellent

barbara

Traveled with family
Liked: Cleanliness, room comfort
Great stay
Great location! Very good amenities. Staff is friendly!
Stayed 3 nights in Feb 2024
Response from WDC on Feb 5, 2024
Dear Barbara,Thank you for this amazing feedback and review.Warm regards,Fairmont Washington D.C. Team