I am writing to express my dissatisfaction with my recent stay at your hotel. This marks the second time I have chosen to stay at your establishment, and I must say I am extremely disappointed by the lack of cleaning and towel changing services provided during my visit.
Upon checking in, I was surprised to learn that the hotel does not offer daily cleaning or towel changing services. This information was not communicated to me by any staff member, and it was only upon returning to my room after a day of activities that I realized this omission.
Considering the significant nightly rate of $253, I find it unacceptable that basic amenities such as cleaning services are not provided. As a loyal member of the Hilton family, I have come to expect a certain level of quality and service, which was clearly lacking during this stay.
Furthermore, I believe that the hotel's purported commitment to sustainability and cost-cutting measures is being taken advantage of at the expense of customer satisfaction. Sanitization, especially in urban areas, is paramount for the health and safety of guests, and cutting corners in this regard is both irresponsible and disappointing.
I sincerely hope that this issue can be addressed promptly and that measures will be taken to ensure that future guests are properly informed about the services (or lack thereof) provided during their stay. As a valued customer, I expect more from a reputable brand like Hilton.
Thank you for your attention to this mat