โI don't recommend this hotel. Arriving around 19:30, which was not outrageously late, the room we were assigned was a room accessible for the handicapped. The problem was that the staff did not give any account of this before we found it out with all the luggage in front of the door. The floor plan of the room is a little different, which was not really convenient for us. Asking for the change, the first thing the same personnel told me was that we had already used the room so it was "dirty",...
โThe staff was kind, inviting and prompt. Breakfast has quite a large variety, compared to othere nearby hotels. Omelette and oatmeal was especially good! The bathroom and kitchen were well eqipped. Holyyoke mall, Target, and Bestbuy are located in 5 less than 5 minute drive.
Nice place to stay again!โ
โWe had to come for a tough family trip and a funeral. Despite the hotel forgetting to come do turndown service for the three nights we were there, we had a great trip. Service was great and the facilities were in great shape. They ran out of blankets and towels one night and the manager was so sorry and grabbed some pool towels for us! โ
