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홀리데이 인 익스프레스 & 스위트 로체스터 웹스터, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 로체스터 웹스터, IHG 호텔
860 Holt Rd, Webster, NY

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 887개 이용 후기 중 612개" "
평점 8 - 좋아요. 887개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 887개 이용 후기 중 41개" "
평점 4 - 별로예요. 887개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 887개 이용 후기 중 13개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Jeongwook

2020년 12월에 4박 숙박함

10/10 - 훌륭해요

Armen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel. Stayed for one day. Clean, quiet and helpful staff. Breakfast was great. Would highly recommend.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and quiet hotel, very convenient for a visit to Webster. Good value for the price.
2024년 5월에 2박 숙박함
답변 제공: Patricia 님, 2024년 5월 26일
Leigh,We are ecstatic to learn your overall experience was met here at the Holiday Inn Express & Suites Inn Webster. Thank you for your feedback.Regards

10/10 - 훌륭해요

Lulu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is well maintained and looks modern and clean in the rooms. The staff here are very friendly. The lady at the front desk gave my two daughters a special treat bag when we checked in. The staff who kept the breakfast well stocked were also very friendly as well as the staff who maintained the pool area. Overall was a great stay!
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 26일
Thank you Lulu for your review. We are happy you enjoyed your stay. We appreciate your business and look forward to seeing you again here at The Holiday Inn express and Suites Webster.

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and spacious rooms. Courteous staff.
2024년 5월에 3박 숙박함
답변 제공: Patricia-Manager 님, 2024년 5월 26일
Thank you for your review. We are glad we met your expectations.Regards,

6/10 - 괜찮아요

Emily

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 12일
Hello Emily,I'm sorry your stay was not 100% to your satisfaction. We appreciate your business and your feedback. Please let us know what we could have done to make your stay better. We hope to se you again in the near future.

10/10 - 훌륭해요

Shelly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and accommodating. Family Friendly & our room was spacious & a good price.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Thank you, Shelly,We appreciate your business and thank you for your review.We look forward to seeing you in the near future.

10/10 - 훌륭해요

Liezel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service the first day i checked in was amazing! I will definitely return
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Liezel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping and breakfast staff. Thanks again for staying with us.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
We are happy to see you enjoyed your stay. We look forward to seeing you again.Thank you for your review.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Thank you so much for your review Carol, of our hotel. I am sorry to hear you did not enjoy your stay with us 100%. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us.

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice quiet place to stay within good distance to everything in Webster, New York.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Carol,Thank you for your review. We appreciate your feedbackand hope to see you again.

10/10 - 훌륭해요

Kristie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Seamless check in, quiet, clean, and comfortable. Would definitely recommend and stay again.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Kristie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. Alecia S

10/10 - 훌륭해요

caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon endroit pour s’arrêter.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Caroline, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We hope to see you again soon! Alecia S,

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Hello Darren,Thank you for your review. We are happy you enjoyed your stay. We appreciate your business. Regards,Alecia S.,

10/10 - 훌륭해요

Molly

2024년 4월에 1박 숙박함
답변 제공: Patricia-Manager 님, 2024년 5월 26일
Thank you for your review. We are glad you enjoyed your stay.Regards,

8/10 - 좋아요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This time it was a little less perfect than before. There was always music at the outside up to 11pm which was a little too loud. Hotel, room etc, everything as expected
2024년 4월에 8박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Stefan, Thank you very much for your recent stay at the Holiday Inn Express and Suites Webster. I am so sorry to see you did not enjoy your overall experience with us. We take your review seriously and strive to improve your experience. We hope to have the honor of serving you again should your travels bring you back to Webster/Rochester. Sincerely, Alecia S.,

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Hello Lisa,Thank you for leaving a review with us. We appreciate your feedback.Regards,Alecia S.

10/10 - 훌륭해요

Donna

가족 여행
Everything was fantastic, except the pull out couch bed. It was extremely uncomfortable.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Donna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. I'm sorry your pull out sofa did not meet your standards. We will be looking into that.Thank you again for staying with us.Alecia S,

10/10 - 훌륭해요

Lyniecia

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Lyniecia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our breakfast staff. Thanks again for staying with us.Alecia S.,

10/10 - 훌륭해요

Lyniecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Lyniecia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourWe hope to see you again soon!

10/10 - 훌륭해요

Christa

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Christa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Freezer was dirty and bathtub was somewhat dirty. Housekeeping staff I interacted with wasn’t too pleasant. Pool was cold. Everything else was fine.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Thomas, Thank you very much for your recent stay at the Holiday Inn Express and Suites Webster. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience. We hope to have the honor of serving you again should your travels bring you back to Webster/Rochester. Sincerely, Alecia S.,

10/10 - 훌륭해요

Leo

It was nice
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Leo,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourstay with us and that you feel you received great service. It's something our staff takesgreat pride in, so we value your feedback. We will be sure to pass your kind words alongto our housekeeping staff. Thanks again for staying with us. As anWe truly appreciate it.We hope to see you again soon!Alecia S,

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really like the lake and walking trails
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Hello Danny,We are happy your enjoyed your stay with us. We hope to see you again in the near future. Thank you for your review.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Nice park behind the hotel.
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourstay with us and that you feel you received great service. It's something our staff takesgreat pride in, so we value your feedback. We will be sure to pass your kind words alongto our staff. Thanks again for staying with us. We truly appreciate it.We hope to see you again soon!Alecia S,

10/10 - 훌륭해요

von

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat and tidy with daily cleaning service, breakfast was great with nice woodsy view, step out the back and onto one of Rochester's ubiquitous walking trails we really liked this place, so quit and peaceful but just off a main highway.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Von,Its a pleasure serving you. Thank you for choosing to stay with us and for your review.

10/10 - 훌륭해요

eugene

가족 여행
very efficient check in staff was personable!!!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Thank you for your feedback Eugene, we strive for 100% guest satisfaction. The staff at The Holiday Inn Express and Suites are happy you enjoyed your stay.

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly with many facilities (gym, pool, pond, etc). close drive to a few popular stores. Clean and comfortable room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Phillip, we want to thank you for your review, we appreciate your business and look forward to future stays.

10/10 - 훌륭해요

Evelyn

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean facility. Highly recommended. Would book here again if needed. Also, it is close to dinning and shopping.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Hello Evelyn,Thank you so much for your review. We are delighted you enjoyed your stay with us.

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Richard,It seems you were not 100% satisfied with your stay at the Webster Holiday Inn Express and Suites. I apologize for any inconvenience you encountered while with us.

10/10 - 훌륭해요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
We are happy you enjoyed your stay Jeanne. Thank you for your review.

10/10 - 훌륭해요

Kenneth A.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s pretty nice, I have no complaints about it Thankss
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Thank You for your review. We appreciate your business...

10/10 - 훌륭해요

Gilad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was beautiful!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your kind words, Gilad. We're so happy you enjoyed your stay with us.

10/10 - 훌륭해요

CHARLES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best budget friendly hotels I've stayed had. Super clean and fresh. A "free" breakfast worth eating. Booked 9 more nights after this fine experience
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
We strive to offer every guest the best experience possible. Thank you Charles for your review.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello Stephen,I'm sorry we did meet your expectations 100%. We strive for excellence and would appreciate your feedback so we could improve your experience.

10/10 - 훌륭해요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were updated
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello Joseph, Thank you for sharing your experience with us. We hope to see you again soon.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds are super comfy. Room is clean. The front desk lady is very friendly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello Daniel, Thank you for your kind review. We are happy you enjoyed your stay with us.

10/10 - 훌륭해요

carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient, fair price, clean, comfortabke
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
We truly appreciate your business Carla. Thank you for staying with us.

10/10 - 훌륭해요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is clean and bright. Room was very well lit with many options for lighting. Very convenient location; close to shopping and variety of restaurants. Front desk staff were very friendly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you Sara for your kind words, we are happy you enjoyed your stay with us.

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you for your review. We are happy you enjoyed your stay with us.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you for your review. We are happy to hear that you enjoyed your stay with us.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you for sharing your experience. We are happy to hear that you enjoyed your stay.

8/10 - 좋아요

Patricia

단체 여행
Fine stay, staff friendly but bathroom not stocked enough! Only two towels and two washcloths for two nights. Also no extra toilet paper in bathroom and we ran out. Freezer in refrigerator was frozen so solid the fridge door kept popping open.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Hello Patricia, I must apologies for the any inconvenience you had with us during your stay. I assure you that the issues you described will be addressed. If you decide to revisit, please let me know, we will make sure you are 100% satisfied.

10/10 - 훌륭해요

Noah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you, Noah, for your review, we appreciate your business.

8/10 - 좋아요

Tadd

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel only minor problem safe and great price for stay. Would love to go to other holiday inn to see how it compare to this one
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you, Tadd, for leaving a review, we are happy to hear that you enjoyed your stay with us.

10/10 - 훌륭해요

Irmaris

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mi familia y yo quedamos encantados con el servicio si pudiéramos darles 20 estrellas se las daríamos. Los felicitamos por su excelente servicio y trato. Volveríamos millones de veces. Los recomendamos a ojos cerrados. Superaron nuestras expectativas
답변 제공: General Manager 님, 2024년 3월 21일
Thank you Irmaris,We appreciate your review.

10/10 - 훌륭해요

Christine

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for families.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you Christine for your review. We are happy you enjoyed your stay with us.

10/10 - 훌륭해요

Kris

연인과의 여행
The room was very clean and comfortable. Check in was a breeze.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Hello Kris,Thank you for your staying with us. We are happy you enjoyed your stay.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Inn Express, Webster
We were very pleased with the cleanliness and convenience of the Webster Hotel. An especially good perk was wonderful park that the hotel backs up to. The hotel had everything we needed and the breakfast was a nice amenity, too. Noise from other guests was a problem for a couple of the nights we were there. While I realize that's difficult for staff to predict or control, perhaps a periodic walk through the halls by staff would be a good idea. In our case, you could not have missed the noise from our neighbors.
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
We are sorry about your experience while at The Holiday Inn Express and Suites. We appreciate your feedback. We are however happy your room and amenities were to your liking.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you, Patricia, for your review. We are thrilled to hear you enjoyed your stay with us.