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West Plaza Hotel

4.0 star property
This eco-certified Wellington hotel keeps its front desk open 24 hours, making guests feel immediately at home with attentive service whenever needed

Choose dates to view prices

West Plaza Hotel in central Wellington offers a comfortable base with practical amenities. Features include conference facilities, dry cleaning services, City Dining and Bar, and WiFi. The staff consistently earns praise for their helpfulness from previous visitors.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Parking available
  • Business services
  • Bar
The current price is ₩108,636
₩124,931 total
includes taxes & fees
Jun 7 - Jun 8
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About this property

West Plaza Hotel

  • Upscale hotel near Michael Fowler Centre
  • Located close to Wellington Town Hall and Civic Square, West Plaza Hotel provides dry cleaning/laundry services, a bar, and conference space. The on-site restaurant, City Dining and Bar, offers breakfast and dinner. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Full breakfast (surcharge), self parking (surcharge), and luggage storage
    • An elevator, a porter/bellhop, and smoke-free premises
    • A TV in the lobby, a 24-hour front desk, and a front-desk safe
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 102 rooms feature comforts such as late night room service and free WiFi. Guest reviews speak well of the clean rooms at the property.
  • Other amenities include:
    • Heating and portable fans
    • Bathrooms with showers and free toiletries
    • 43-inch HDTVs with satellite channels
    • Electric kettles, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 30.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 32 per person
  • Self parking fee: NZD 25 per night
  • Crib (infant bed) fee: NZD 30.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is West Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at West Plaza Hotel?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at West Plaza Hotel on Jun 7, 2026 start from ₩108,636, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for NZD 25 per night. Limited spots are available.

What time is check-in at West Plaza Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at West Plaza Hotel?

Check-out is at 10 AM.

Where is West Plaza Hotel located?

Located in Te Aro, this hotel is steps from Wellington Town Hall, Wellington i-SITE Visitor Centre, and Michael Fowler Centre. Civic Square and City Gallery Wellington are just steps away. Wellington Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 378 out of 1002 reviews
Rating 8 - Good. 441 out of 1002 reviews
Rating 6 - Okay. 128 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean comfortable room, excellent central location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable room. Prompt and friendly service.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tricia and Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just a short walk to the Harbour waterfront. Staff were very polite, check in went smoothly.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were great!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, above and beyond
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eliza

Liked: Cleanliness, amenities, property conditions & facilities
The room was really clean and pleasant , the bed was extremely comfortable, and the staff were helpful and friendly.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy stay with lovely staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dean Seong Loong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for downtown area. Easy access to attractions and local restaurants. Just a lack of parking on site for large vehicle.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mellissa

Liked: Cleanliness, amenities, property conditions & facilities
Staff are excellent
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Maria Adela

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Comfortable room. Nice food from the 24/7 bar and good breakfast options
Stayed 1 night in Jan 2026
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very helpful, food from the dining room was great
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Michael

Liked: Staff & service
Disliked: Amenities
Unusually hot humid friday in Wellington … no aircon and thumping nightclub music outside until 4am meant no sleep. Staff were very good.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Brad

Liked: Cleanliness
The staff were great and very friendly, and the location was convenient. We also appreciated having a room with a balcony. However, we did notice the absence of a few small touches we’ve experienced at other hotels, such as complimentary water and welcome treats, bathrobes and slippers, milk in the fridge, and more premium toiletries (not in paper sachets). Overall, our stay was OK.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service
Great location for dining, shopping and transport links
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Matthew

Basic, but perfectly serviceable, good value, friendly and helpful staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Great location, excellent staff, clean facilities, only annoyance was the shower water gathering around the toilet.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Marie Marthe Lise

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff was welcoming even the cleaning staff was the most helpful and polite. JP at the front desk was so kind and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, property conditions & facilities
Easy check-in, clean room, good amenities, super comfy bed. Value for money.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Vicky

Good service clean room great location
Stayed 1 night in Sep 2025
Verified

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Frig but no microwave. Water from the shower overflowed into the toilet area because there was only a small rubber gasket between them. It was reported to the housekeeper.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean spacious room, amazing shower and super comfy bed.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Staff were lovely. Food was good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Larsen

Staff were courteous
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this location. March 11th to 14th,2026. The reception was there all the time. Loved their knowledge for the bus system and able to give directions. Personel touch worth every nights stay. Nice siting area and restaurant. We did have to turn on fans to keep it cool for our likening, and everything's in place to do the job. Walked five minutes with our luggage to the AirPort Express bus. So perfect. Walked to bike rental spot lovely wharf system and amazing museum. Walked over to tram and botanical garden and over to the beehive. Governement building. Had lovely coffee and biscuit snack. Great three days at this location.
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Catharina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking convenient. Staff friendly. Thats the only positive feedback I can give.
Stayed 1 night in Dec 2025