If you are looking for a rustic getaway without the possibility of access to water or customer service of any sort, then this is the place for you! There was no one at the "welcome center" when we arrived, nor throughout our 2 day stay. They did answer the phone when we called to ask the wifi password on the first day of our stay, and again when the water shut off on our 2nd day, we called it in and were told that maintenance was on it. However, after several hours, we wanted to see if we should secure rooms elsewhere (very busy weekend), but were unable to reach anyone by phone or at the welcome center. We were informed by other guests that the water was expected to come back by the next morning, but by this point all other rooms in the area were gone. It would have been nice to have had this information to make our own decisions with. Otherwise, the room was nice and clean.