Find hotels in West Hartford, CT from ₩108,294

"On one hand this property scored high marks for cleanliness. However that became a downside in this case. A properly cleaned tub floor become like a sheet of ice making a simple shower very unnerving, worrisome, and huge liability risk! To add to this danger, the shower lacked any grab bars to help support in the effort to avoid slip falls! Further, even when I suggested/requested a tub mat from front desk staff, I was told they “are not allowed to use tub floor mats” and didn’t show any concern over my obvious concern for myself and other guest for slip fall risk! She just blew me off to return back to her conversation that appeared to be of a personal nature with a visiting friend. Also receiving low marks in my review was maintenance of this property. The room heating unit was in disrepair. The cover was not secured and was only partially in place covering the mechanical parts of the appliance. Further yet, it did NOT effectively control room temperature. It only blew one Temperature which was not as desired and set on the unit’s thermostat. Cold when needed heat and vice versa! The toilet had a malfunction as well. I suspect a bad flapper in the tank as it sounded like a constant leak and fill process every few minutes. And, to flush the bowl, users had to hold the flush handle down for about 19-15 seconds until the flush finally occurred. Again, when I asked this to be repaired at front desk, I was blown off. Lastly, the room’s mini fridge unit was bad."

"The bathroom could have been a little cleaner in the shower/tub corners. Staff was pleasant and courteous. Breakfast was okay, I wish there was two choices of meat instead of two styles of sausages. Airport shuttle was third company agent but was fine."

"Clean, comfortable, and quiet room with good beds. Expedia had no warning that the hotel was going to charge me $20 more for parking. The room had no microwave, probably because there are restaurants in the hotel. Even Motel 6 has microwaves in their rooms. It was a good night's sleep though."

"Staff was attentive and professional. Will go back again "

"Lady (hardly) at the front desk was sullen, disengaged and clearly not at all suited to working in the service industry. My room had no TV remote so I picked up the sheet with the various comtact numbers on it only to discover my room also had no phone. I called reception from my cell and after 3 or 4 hangups reception suggested i go back to the front desk and get another remote. Did this and lo and behold that didnt work either. I packed up my stuff, went to reception to ask for a different room, but before i could i got to hear another guest complaining that the refridgerator in her room didnt work. My new room came with working remote, phone and refridgerator, but the heat was not working! By this time I was too tired to complain so this went unreported."

"It was ok for a quick stay but it smelled old and some of the guests look sketchy"

"The hotel is undergoing some much needed renovations with workers moving carts of debris through the halls. Also there is noise while they’re working which is annoying."

"The property had guess blasting music outside drinking alcohol outside doing suspicious activity"

"The staff made the experience very enjoyable "