웨스트 힐스, 캘리포니아의 수영장이 있는 호텔

"We spent the New Year in Los Angeles and had a truly memorable stay. The hotel thoughtfully prepared champagne and strawberries for our wedding anniversary, which made us feel genuinely cared for. From the elegant atmosphere to the exceptional kindness of the staff, everything exceeded our expectations. We look forward to returning."

"I stayed safely with my kids. It was wonderful experience and thank you very much!"

"친절하고 깨끗함 평범한 편의시설(식품마트,셀프세탁실)은 없어 외부이용이 흠"

"친절하고 위치가 훌륭함 "

"바로 도로옆이라 차소리 시끄러움 방 히터소리 너무 시끄러움 ㅡ아침은 메뉴 괜찮았으나 식탁 밑이 너무 지저분해서 치워달라하니 기다리라하고 대충만 치워주고 불친절 서비스 생수 없고 3불받고 발레비 40불이나 받아 어이없었음 다시 갈 의향 없음"

"객실도 직원들도 너무 훌륭했습니다"

"매우 깨끗합니다. 유니버셜 스튜디오에 가기에 최적의 위치입니다."

"Location is perfect "

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."