표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1003개 이용 후기 중 299개" "
10 - 훌륭해요
299
평점 8 - 좋아요. 1003개 이용 후기 중 235개" "
8 - 좋아요
235
평점 6 - 괜찮아요. 1003개 이용 후기 중 140개" "
6 - 괜찮아요
140
평점 4 - 별로예요. 1003개 이용 후기 중 123개" "
4 - 별로예요
123
평점 2 - 너무 별로예요. 1003개 이용 후기 중 206개" "
2 - 너무 별로예요
206
7.0/10
청결 상태
7.4/10
직원 및 서비스
6.4/10
편의 시설/서비스
6.6/10
숙박 시설 상태 및 시설
6.6/10
친환경
이용 후기
8/10 - 좋아요
실제 이용하신 고객
2019년 5월 16일
실제 이용하신 고객
2019년 3월에 1박 숙박함
답변 제공: General Manager 님, 2019년 5월 16일
We appreciate your gracious rating about your stay at Holiday Inn Palm Beach Airport. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.
All the best,
Andrew Hill, General Manager
4/10 - 별로예요
Denise
가족 여행
2024년 4월 15일
별로예요: 직원 및 서비스
We booked there because they had a restaurant for dinner and free breakfast. They do not have a restaurant.
Denise
2024년 4월에 1박 숙박함
답변 제공: Andrew 님, 2024년 4월 15일
Thank you for sharing your experience with us. we sincerely apologize for any misunderstanding concerning the availability of the restaurant which is under renovation. We have tried to communicate the renovation activity through our website, but we regret any shortcomings on our part. Breakfast is included depending on the package that is booked, but again we are sorry that it was not made clear. We look forward to the reopening of our restaurant soon.
10/10 - 훌륭해요
Miroslava 님, Bayonne
출장 여행
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality it’s just the fact!
Miroslava
2024년 4월에 1박 숙박함
답변 제공: Andrew 님, 2024년 4월 15일
Thank you so much for giving us a perfect score. Our team will be delighted to receive this feedback. We greatly appreciate your business and look forward to welcoming you back on a future visit to our area.
8/10 - 좋아요
Sean
2024년 4월 8일
Sean
2024년 4월에 1박 숙박함
답변 제공: Andrew 님, 2024년 4월 9일
Thank you making us your hotel choice in West Palm Beach. We greatly appreciate your time with us and look forward to welcoming you back on a future visit.
10/10 - 훌륭해요
Bruno
2024년 4월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you
Bruno
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 9일
We are thrilled to hear that your experience exceeded your expectations. Our team strives to provide exceptional service and ensure that every aspect of your stay is enjoyable and memorable. Your feedback is truly valued and motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!
10/10 - 훌륭해요
Jiraporn
2024년 4월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
Jiraporn
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 9일
We are thrilled to hear that your experience exceeded your expectations. Our team strives to provide exceptional service and ensure that every aspect of your stay is enjoyable and memorable. Your feedback is truly valued and motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!
2/10 - 너무 별로예요
Cory
단체 여행
2024년 3월 31일
Brutal music playing until 11PM. Not fun with a 5am flight
Cory
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Thank you for sharing your feedback with us following your recent stay. We apologize for the disturbance caused by the music until 11 PM. We understand the importance of a peaceful environment and will address this matter with our team to prevent such incidents in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable experience should your travels bring you back to the area.
6/10 - 괜찮아요
Richard
연인과의 여행
2024년 3월 25일
별로예요: 청결 상태, 편의 시설/서비스
I didn't like anything about it. It wasn't that clean, it was difficult to understand the person at the front desk, the restaurant was not operating, and they charge $100 up front, and we had no intentions of using anything that the fee was for,
Richard
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We are truly sorry to hear that your recent stay did not meet your expectations. We apologize for any cleanliness issues, communication difficulties, and inconvenience caused by the restaurant closure and upfront fee. We are deeply sorry for all the inconveniences caused by our ongoing renovations and hope to welcome you back for a significantly improved stay in the near future.
10/10 - 훌륭해요
Armando
연인과의 여행
2024년 3월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a good experience overall. Great customer service, on our 2nd to last night the tv went out. Front desk personnel were quick to to tell us they would move us to another room, being that we only had one night left we stayed put.
Armando
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We're delighted to hear that you had a positive experience overall during your stay with us. Thank you for acknowledging our great customer service, especially when you experienced an issue with the TV on your second-to-last night. We appreciate your understanding and are glad that our front desk personnel were quick to offer a solution. Should you choose to stay with us again in the future, we'll ensure that your next experience is just as enjoyable.
6/10 - 괜찮아요
Alex
2024년 3월 18일
좋아요: 청결 상태
Alex
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Your honest feedback is deeply appreciated, and we're dedicated to enhancing our service to surpass your expectations during your next visit. Please feel free to share any specific areas where we can improve—we're here to listen and act on your suggestions. As we undergo renovations, we apologize for any inconvenience caused and eagerly anticipate the opportunity to welcome you back for an even better experience.
8/10 - 좋아요
Angela 님, Huber Heights
2024년 3월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little old but still good
Angela
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Your honest feedback is deeply appreciated, and we're dedicated to enhancing our service to surpass your expectations during your next visit. Please feel free to share any specific areas where we can improve—we're here to listen and act on your suggestions. As we undergo renovations, we apologize for any inconvenience caused and eagerly anticipate the opportunity to welcome you back for an even better experience.
4/10 - 별로예요
Christopher
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스
Christopher
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Your honest feedback is deeply appreciated, and we're dedicated to enhancing our service to surpass your expectations during your next visit. Please feel free to share any specific areas where we can improve—we're here to listen and act on your suggestions. As we undergo renovations, we apologize for any inconvenience caused and eagerly anticipate the opportunity to welcome you back for an even better experience.
10/10 - 훌륭해요
Todd
2024년 3월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great all around
Todd
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We're thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 - 훌륭해요
Chris
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice. The bathroom had 0 countertop though which was strange. It was a fine room otherwise.
Chris
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We are delighted to hear that you found our staff to be very nice during your stay. However, we apologize for any inconvenience caused by the lack of countertop space in the bathroom. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our accommodations. We're glad to hear that overall, you had a fine experience in the room. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.
8/10 - 좋아요
Maqsood 님, Kingsport
출장 여행
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스
Staff was very professional and helpful.
TV did not work the first night. New tv was installed.
Toilet did not flush. Maintenance fixed issue.
Maqsood
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We are pleased to hear that our staff provided you with professional and helpful service during your stay. However, we apologize for the inconvenience you experienced with the TV and the toilet. We're glad to know that our team promptly addressed these issues by installing a new TV and fixing the toilet. Your feedback is appreciated, and we'll use it to ensure a smoother experience for our future guests. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless stay in the future.
8/10 - 좋아요
John
2024년 2월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable. Bathroom subpar and hallways way too cold.
John
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We are glad to hear that you found the bed comfortable during your stay. However, we're sorry to hear that the bathroom didn't meet your expectations and that the hallways were uncomfortably cold. Your feedback is important to us, and we'll be sure to address these issues promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay.
8/10 - 좋아요
Carol
가족 여행
2024년 2월 18일
Disappointed there was No lobby area.
Carol
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We apologize for any inconvenience caused by the renovations to our lobby and restaurant during your stay. We understand the importance of having a welcoming and comfortable space for our guests to relax and socialize. Please rest assured that we are working diligently to complete the renovations as quickly as possible, and we appreciate your patience and understanding during this time of improvement.
10/10 - 훌륭해요
John
2024년 2월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptional service by John the marine, shuttle driver
John
답변 제공: Hotel Management 님, 2024년 4월 1일
We're thrilled to hear that John provided exceptional service during your shuttle ride. At our hotel, we take pride in our team's dedication to ensuring our guests have a memorable experience. We'll be sure to pass along your kind words to John, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!
10/10 - 훌륭해요
Robert 님, Dunwoody
2024년 2월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities were very good.
Staff was even better
Robert
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 - 훌륭해요
Katherine
2024년 2월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in
Katherine
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
8/10 - 좋아요
CLAUDETTE
연인과의 여행
2024년 2월 12일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
quite, did not like that I had to pay for breakfast
CLAUDETTE
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We understand your concern regarding the breakfast charges. Your feedback is important to us, and we'll take it into consideration as we review our policies. We apologize for any inconvenience this may have caused during your stay. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
4/10 - 별로예요
Karen
가족 여행
2024년 2월 12일
별로예요: 편의 시설/서비스
Room was not stocked everyday or cleaned had to request. The staff was friendly though
Karen
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We sincerely apologize for any inconvenience you experienced with the housekeeping service during your stay. Your feedback is invaluable, and we'll address this issue promptly to ensure it doesn't happen again in the future. We're glad to hear that you found our staff friendly, and we appreciate your understanding. Should your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience. Thank you for choosing to stay with us.
10/10 - 훌륭해요
Duc Beecher Van
2024년 2월 11일
Duc Beecher Van
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 - 훌륭해요
carlos 님, New York
2024년 2월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convent to all Palm Beach
carlos
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
We're delighted to hear that you found our location convenient for accessing all that Palm Beach has to offer. Thank you for your positive rating, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!
10/10 - 훌륭해요
Colleen
2024년 2월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the highway. The device in the breakfast room was not great
Colleen
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We appreciate your feedback regarding your recent stay. While we're glad to hear our location near the highway was convenient for you, we apologize if the device in the breakfast room did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our offerings. We hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 - 훌륭해요
Maqsood 님, Kingsport
2024년 2월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Maqsood
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
2/10 - 너무 별로예요
Gerald
2024년 1월 30일
Gerald
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Your honest feedback is deeply appreciated, and we're dedicated to enhancing our service to surpass your expectations during your next visit. Please feel free to share any specific areas where we can improve—we're here to listen and act on your suggestions. As we undergo renovations, we apologize for any inconvenience caused and eagerly anticipate the opportunity to welcome you back for an even better experience.
10/10 - 훌륭해요
Betsy
2024년 1월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Betsy
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Mona 님, Bronx
출장 여행, 가족 여행
2024년 1월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful
Mona
2024년 1월에 1박 숙박함
2/10 - 너무 별로예요
Matthew
2024년 1월 26일
Matthew
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Your honest feedback is deeply appreciated, and we're dedicated to enhancing our service to surpass your expectations during your next visit. Please feel free to share any specific areas where we can improve—we're here to listen and act on your suggestions. As we undergo renovations, we apologize for any inconvenience caused and eagerly anticipate the opportunity to welcome you back for an even better experience.
8/10 - 좋아요
Joseph
출장 여행
2024년 1월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Joseph
2024년 1월에 3박 숙박함
답변 제공: Matthew Davis, General Manager 님, 2024년 1월 19일
Hello Joseph, we're glad you had a pleasant stay and look forward to welcoming you back soon.
10/10 - 훌륭해요
Kevan
2024년 1월 1일
Kevan
2023년 12월에 1박 숙박함
답변 제공: Matthew Davis, General Manager 님, 2024년 1월 19일
Thanks for the nice review Kevan! We appreciate you staying with us and hope you return soon.
10/10 - 훌륭해요
Brian
2023년 12월 28일
Brian
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Suzanne 님, Lake Worth
2023년 12월 26일
별로예요: 직원 및 서비스
Suzanne
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
dulce
2023년 12월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lo unico q no me gusto que al vañarse el agua se queda estancada se va muy lento
dulce
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Sophia
출장 여행
2023년 12월 22일
별로예요: 직원 및 서비스
Not the best customer service. Kinda ghetto
The hotel was ok but there was no gym no exercise facility and then the cleaning people try to come in to your room at 8;40AM without knocking or if she did knock -she didn’t knock loud enough she just walked into my room -I feel like checkout time is 10 AM which is already early enough nobody should be harassing or bothering me until checkout time is over- and when I expressed that to the manager they argued with me I won’t be staying there ever again they have a cooler at the front desk where they charge 4.50 per soda and a “bar” which is just a table with a bunch of bottles liquor on it - Bartender was very nice though
Sophia
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Jeffrey
가족 여행
2023년 12월 17일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I have ever stayed in and I've stayed in a lot of hotels over my life. When I arrived, there was no water. Then.. there was NO HOT WATER. My room's lamp(s) could not be turned on. I could not regulate the temperature inside the room. What's worse, they constantly lied about the problems and when they would fix them. There was no A/C it felt, in the lobby. It was hot and muggy. Over all, a TERRIBLE EXPERIENCE.
Jeffrey
6/10 - 괜찮아요
Dave
2023년 12월 17일
좋아요: 청결 상태
별로예요: 직원 및 서비스
Dave
2023년 12월에 2박 숙박함
10/10 - 훌륭해요
Teanisha
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff were great! Breakfast was great! Housekeeping was great!
Teanisha
2023년 12월에 6박 숙박함
2/10 - 너무 별로예요
Rodrigo
출장 여행
2023년 12월 14일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
Please avoid
Rodrigo
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Tracey
2023년 12월 14일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid this hotel
Didn’t read the fine print… that the hotel was under construction. We found out through guest that there was a shuttle to take us to eat somewhere. The front desk lady never offered and we asked for restaurants around. Poorly staffed. Mold in the bathroom, no hot shower, dead flowers out front. Wouldn’t recommend staying there to anyone. I also left something (mia sonic valued at 135.00) in the bathroom. Called the night I got home and realized. The gentleman said to call back in the morning because house keeping was gone. Left a message the next morning and never heard back. So frustrating!
Tracey
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
James
2023년 12월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
James
2023년 11월에 1박 숙박함
10/10 - 훌륭해요
Puttharakrit
2023년 12월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Puttharakrit
답변 제공: Hotel Management 님, 2024년 3월 31일
We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in all aspects. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!
10/10 - 훌륭해요
Deborah
가족 여행
2023년 12월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sam at front desk not friendly. He acted like it was a bother to check us in
Deborah
2023년 12월에 1박 숙박함
2/10 - 너무 별로예요
Julissa
가족 여행
2023년 12월 1일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible disgusting
The entire experience was horrible, once we checked in we were giving the wrong room. The room we wanted was not available the room we had was filthy. The tub and toilet had red rings . The walls in the tub had red lines in between the tile. The room smelled like cigarettes. I was traveling with my 3yr old toddler, I cannot stay in a disgusting hotel with my baby. I immediately went downstairs and asked for a refund and they told me to have hotels.com contact them and they would refund me immediately. It has been five days and the hotel denied our refund. So we spent $110 on a hotel that we couldn’t stay at plus $155 to book a walk in hotel elsewhere.
Julissa
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
Bradley 님, New Tripoli
출장 여행
2023년 11월 29일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under renovations, musty smells, neighborhood not great. Very loud a/c unit. Probably better when not under construction, but not great right now. Transportation was good as well as proximity to airport. No restaurant open on site either.
Bradley
2023년 11월에 1박 숙박함
4/10 - 별로예요
Joseph
출장 여행
2023년 11월 28일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first room was flooded. The second room they gave me had the shower controls i stalled backwards (im a plumber) and luke warm water. On the other hand the bed was comfortable
Joseph
2023년 11월에 2박 숙박함
2/10 - 너무 별로예요
Gracie
2023년 11월 27일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible customer service and horrible Expedia service. Was told I was able to get a refund by the receptionist. Instead I lost $400 dollars and spent hours on the phone with both parties. The hotel would tell me to reach out to Expedia and they would grant my refund. When I reached out to Expedia they told me to reach out to the hotel. I’m never using Expedia again. Would not recommend to anyone. The hotel was dirty and receptionist was clueless and rude.