"They are sneaky, they hide a $10 parking fee per day.
They also charge $16 for a basic breakfast. I clearly chose to prepay for $10 for the breakfast for my entire stay, but the young lady at the front desk just told me that it was $16. She couldn't explain that because I booked through Expedia it was only going to cost us $10. I wouldn't have minded spending $10 had I known that's what I would have been charged. Training is important.
If you call to complain that you're upstairs neighbors are jumping off beds and crashing and screaming and running they will call them to let them know that you complained. This happened two nights in a row up until 10:00 p.m. and started again at 7:00 a.m. nothing was done. I could hear the phone ring and then two seconds later there was jumping and stomping and crashing twice as loud.
We were sitting in our room waiting for the rest of our group to arrive and the housekeeping walked right in after I had asked them to not clean our room. I met eyes with her and told her not today we didn't need it, and she continued to walk into the bathroom and start cleaning. I actually had to get up and ask her to leave. I think it was a language barrier, but training should be given. No means no.
There are definitely places close by that treat their guests better. With a free breakfast. And free parking."