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말메종 리즈 여행 후기

4 out of 5
말메종 리즈
1 Swinegate, Leeds, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 585개" "
평점 8 - 좋아요. 1004개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 105개" "
평점 4 - 별로예요. 1004개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 20개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Dongkook

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Team Mal 님, 2022년 8월 5일
Good Evening Dongkook Thank you for the very kind review We Hope to see you again soon Kind Regards Team Mal

4/10 - 별로예요

Joseph

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Shower was scalding hot and coudlnt be cooled. Almost impossible to have a shower. Reception desk often unmanned - though staff were polite when they arrived.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very tidy room.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Wanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very big rooms and great location. Really lovely welcoming staff. Good food in the brasserie . Would come again.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jan

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room 117 bathroom was poor hot tap was broken bathroom door had to be slammed to shut it and the bath screen didn’t fit in bath allowing water from the shower to flow on to the floor . Bath robes old and rough . Not impressed as we paid extra for an upgrade room
2024년 3월에 1박 숙박함

8/10 - 좋아요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed our overnight stay. The staff were all very welcoming and friendly. The location is great for Leeds centre ( everything in walking distance) we stayed in a cosy double, the room was quirky, spotlessly clean and had all the amenities needed, The bed linen was luxurious. The room was small but adequate for one night. It lost a star on the bed.... It was a small double, no bedside tables, not a major problem but the bed itself was about a foot from the headboard/wall which wasn't noticeable as it was covered with pillows until we came to get in it. This meant the pillows kept falling down the gap, which meant a very disturbed sleep, you couldn't budge the bed up to the wall either. This really needs looking at, even if a board was put in to support the pillows. Other than that a great stay. Also the offer to leave luggage after we checked out was excellent. Thankyou!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tanya

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태
Excellent
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the suite and it was amazing. Pricey but a real treat and can’t wait to go back.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nothing particularly special, and nothing too serious to complain about. Prior guest had stolen the TV aerial cable which reception resolved swiftly. Room we had was definitely ready for a refresh. Wallpaper peeling off, paint scuffed off in many areas. Bed was comfortable. Toilet, for some reason, is positioned as close to the wall as physically possible. Breakfast, the continental side was impressive. The cooked side was embarrassing. Full English was as poor a looking breakfast as Ive ever seen in a hotel. Every item comes burried in pepper to give it some taste. 1 anemic sausage looking sorry for itself. Didnt expect a Premier Inn breakfast to be better than a Malmaison breakfast but here we are. Very average indeed.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Simon

2024년 3월에 1박 숙박함

8/10 - 좋아요

John 님, Northwich

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Nice hotel but not particularly luxurious even in a Club Room. Disappointing that kitchen closes at 9pm and room service after this time is very basic. Ended up walking across road for a curry at 9.30 rather than having room service.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 2 nights here - very comfortable and well-provided, with friendly and helpful staff at reception and restaurant.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

kieran

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Abbey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

Stacey

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
For the location of the hotel, I was expecting it to be a noisy, especially on a weekend but was pleasantly surprised at how quiet the room was. Check in was easy and fuss free. The staff were lovely especially the short haired blonde person behind the bar, who wore glasses. The hotel was overly warm in the bar/foyer area but didn’t matter in the room, as it had air con. Stripped bed upon leaving and saw a very stained, dirty mattress.
2024년 1월에 2박 숙박함
답변 제공: Team Mal 님, 2024년 2월 14일
Hi Stacey, Its lovely to see that the team excelled in their hospitality and that you found the hotel to be quiet and in a good location. I am disappointed to hear about your mattress however. I have looked up your reservation, to see the room you were allocated and handed this information to the Housekeeping manager so this can be looked into.Many thanks for your comments.Team Mal

10/10 - 훌륭해요

Gillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Louise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrendous hotel ! Disgusting so dirty and unloved
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 편의 시설/서비스
Lovely as always
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A pleasure as always
This is my second stay at the Leeds Malmaison and the 5th or 6th stay at Malmaison I think. As always, comfortable spotless rooms. Bathroom was OK but seems it was about to be replaced as there was lots of work going on in adjacent rooms (although very little noise associated with this work).
2024년 1월에 2박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Dear Christopher, thank you so much for your feedback. You are correct in saying we are having a facelift in some of the rooms and I am glad that the ongoing works did not effect your stay. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

8/10 - 좋아요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and clean and tidy room
Clean hotel, great service, no hassles
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Thank you for your feedback Sean. We are glad you enjoyed your stay. Ross, Assistant Reception Manager

10/10 - 훌륭해요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely comfortable room. Very spacious. Slow check in due to queuing.
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Thank you for your feedback Joanne, it great to hear you enjoyed the room. We look forward to welcoming you back soon. Kind regards, Ross, Assistant Reception Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Malmasion
Receptionist really accommodating and help full terrible service in the restaurant in the in the evening had to ask for a menu didn’t ask if my food was ok if I needed anything additional no service what so ever very dissatisfied for a reputable hotel. Terrible service at breakfast also waited 35 minutes for my breakfast to arrive had a teams meeting that I was late for staff very disengaged.
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Dear guest, I'm glad to hear that the Reception team were on hand and accommodating, but I am disappointed to hear about your experience in the Brasserie. I would love to have the opportunity to discuss your experience in more detail. Please message me here at your earliest convenience. Kind regards, Ross, Assistant Reception Manager

10/10 - 훌륭해요

Howard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm friendly welcome from the staff, really comfy bed and lovely bedding, fabulous location. Minor comment - bath side was looking a little tired.
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Thank you for your feedback Howard. It's great to hear the staff at Reception were so accommodating, we cant wait to welcome you back on your next trip. Kind regards, Ross, Assistant Reception Manager

6/10 - 괜찮아요

Sarah 님, Durham

단체 여행
Easy space to stay, close enough to city
2023년 10월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Hi Sarah, I'm glad to hear that the hotel was convenient and close enough for you to enjoy Leeds. Kind regards, Ross, Assistant Reception Manager

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Malmaison Leeds, January 24
room was lovely; service at reception likewise (free pornstar martini was ideal on a Saturday evening)
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Dear Andy, its fantastic to hear you enjoyed your free cocktail! We can't wait to welcome you back soon for another. Kind regards, Assistant Reception Manager

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chloe was highly efficient with style & panache!
We had a superb experience staying at the wonderful Malmaison Hotel in Leeds. All the staff were excellent, extremely hospitable and provided us with superb service. The most outstanding and wonderful member of the staff that looked after us is called Chloe and she provided us with the highest possible level of seamless service with both style and panache! Chloe was both highly efficient and truly charming! Please pass on our sincere thanks to Chloe and all the team. Kind regards Robin
Greatly stylish & wonderfully comfortable bedroom!
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 1월 30일
Hi Robin, It's great to hear you had a fantastic stay at the start of the month. I will gladly hand over to Chloe your kind comments! We cant wait to see you back here soon! Ross, Assistant Reception Manager

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay. We had a free upgrade which was a nice surprise. Room was comfortable and spotless. Staff friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Team Mal 님, 2024년 2월 14일
Great to hear you had a fantastic time Katie! We can't wait to welcome you back in the future.Kind regards, Team Mal

8/10 - 좋아요

Bev

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

JONATHAN

2024년 1월에 1박 숙박함

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
All was good especially the welcome and the £1 cocktails bought as part of the breakfast package. Enjoyed very much the bar experience. The room was stylish and comfortable, only downside was the shower - very difficult to get the temperature of the shower low enough to enter. We had breakfast and liked the way it was presented and served, the only down side was the cooked element was a bit colder than expected. Will definately book again
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Fatima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Myles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Helen 님, Keighley

연인과의 여행
좋아요: 편의 시설/서비스
Great stay - lovely big room too. Bed and sheets were excellent and a great nights sleep
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel and staff
Hotel was very good and so were the staff. Breakfast was also very good.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nadege

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Jacqui

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

James

좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Bee

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 편의 시설/서비스

6/10 - 괜찮아요

Louisa

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

chris

2023년 12월에 2박 숙박함

8/10 - 좋아요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel, however a bit noisy when trying to sleep in my bedroom
2023년 12월에 1박 숙박함
답변 제공: Team Mal 님, 2023년 12월 8일
Dear Timothy, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

8/10 - 좋아요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Team Mal 님, 2023년 12월 8일
Dear Robin, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

10/10 - 훌륭해요

Ottar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good beds, clean. Perfect location. The Breakfast was not impressive. Slow service.
2023년 11월에 1박 숙박함
답변 제공: Team Mal 님, 2023년 12월 8일
Dear Ottar, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager