I have not stayed at a Novotel hotel before and was pleasantly surprised by the experience. The staff went out of their way to be helpful. Especially one of the bar staff who went beyond my expectations when helping me work out why I had got a parking ticket, where I could and could not park round the hotel and where to go to pay the fine. So many thanks to that young man. Rooms at the hotels were lovely, spotlessly clean, with very large screen tv and all the usual tea, coffee and toiletries. Would definitely stay here again.