Whitsundays, Queensland hotel rooms at the Mantra

"Our room had a cockroach the first night. (We travel a lot and understand this is possible in the tropics) however I called housekeeping and the front desk everyday to get the room fogged or sprayed. They promised each day but were non responsive. Never showed up. Water was turned off 11-3 in our room one day. We got the paper notification under our door saying it would happen ( received the day after the fact) Asked to have rooms cleaned anytime before 1 each day. The only day they were there was checkout day. There was same garbage in the hall for the first 3 days. Property is dated. The guest services were polite and good with the bags at check in and out and the beds were well made each day. People were pleasant however, it seemed like lip service so we just stopped asking. I even sent an email. Hotel view is spectacular. Beach is lovely. With the exception of the bell boys the service was underwhelming "

"Fabulous 4 night trip to Hayman. Just the most beautiful scenery and grounds and a very friendly staff. We enjoyed the excursions snorkeling and seeing Whitehaven Beach. We initially had a lagoon room which we didn’t love so we upgraded to a second floor room overlooking the pool. They were very accommodating. Used the gym and ate at all the restaurants. We also enjoyed the great acoustic guitar player each night. "

"Beautiful view from the balcony, nice staff keeping the room clean and tidy, can’t wait to get back "

"Disappointed.Our 3rd stay in 6 years-it’s a beautiful location to stay, but we probably won’t be back to this resort as it is no longer being maintained or managed & appears to be run by backpackers.The resort itself: had glass pool gate removed, shingles on pavilions broken or missing, holes in their ceilings, roof edges missing, exposed electrical wires on paths, broken or missing pavers & mouldy sun loungers around the pool, broken chairs discarded in the bushes & the tennis court was unusable & covered with garden debris. Our beach bungalow: the internal privacy door was gone, sliding door badly needed oiling & the handle was filthy, the bathroom had cockroaches, the door was badly water damaged & window ledges had splinters with paint coming off. Shower screen had massive lime scale build up. The kitchenette no longer had any tea towels, detergent, cleaning cloths,had missing & mismatched crockery/ cutlery, but now you’re meant to use the restaurant exclusively for food.The hammock was unusable. It was wet when we arrived, so we waited for it to dry, but it was so musty, the smell clung to your skin. We asked for it to be swapped with one from an empty bungalow, the pleasant but under resourced staff member gave an automatic no- the go to answer when you have no manager. Beware that you are now expected to stay overnight at Airlie Beach, because the reception closes at 5.30pm, as the resort & the water taxi DON’T coordinate with the few daily flights into Proserpine. "

"Wonderful staff and incredible property!"

"The resort is a great place to relax, amazing food and drinks. Staff need more attention to detail when asked a question. Overall rating 8 out of 10"

"Beautiful resort"

"Lovely staff, delicious food, gorgeous pool, wonderful yoga and massages! A special place far from the madding crowd. If it’s relaxation you’re after this is the place to go. Just be aware, before you book, the transfers (via boat or helicopter) are extremely expensive! The only other negative is the communal areas could do with an update & soft furnishings (chair pads/cushions etc) need a clean. "

"room was clean, staff (Anne-Marie) was super helpful! "