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맥도날드 킬헤이 코트 여행 후기

4 out of 5
맥도날드 킬헤이 코트
Chorley Road, Standish, Wigan, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 718개 이용 후기 중 237개" "
평점 8 - 좋아요. 718개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 718개 이용 후기 중 112개" "
평점 4 - 별로예요. 718개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 718개 이용 후기 중 34개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

David

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property is in a lovely woodland area with lake view but the view was limited with a new high boundry fence.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 21일
Thank you for your feedback. We hope to welcome you back very soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Where to start, very little choice of drinks behind the bar, I’m guessing due to it closing in a couple of days. Paint flaking off the ceiling . But is nothing compared being locked out of the grounds of hotel at night and not been able to gain access. We had to bust the lock of the gate to gain access, not sure how an ambulance would have got in . The hotel is being prepared to house illegal migrants.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
Okay but expensive
Okay but expensive for what it is.
2023년 8월에 1박 숙박함

4/10 - 별로예요

andrew

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning hotel
The hotel is stunning. Loved the history. Eating in the large conservatory was a joy. The bar was amazing too and grounds just beautiful. Staff could not be more helpful. Thank you. The whole experience helped alleviate an otherwise stressful time.
Lounge and bar area.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Really nice surroundings and facilities. The building is showing it’s age and my room was showing it’s age (toilet roll holder hanging off the wall, sealant, old TV). Breakfast really hearty and staff very friendly.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business trip
One night business stay. Lovely quite location but only 5 mins drive from nearest shops/supermarkets. Better gym facilities than a lot of places I've stayed in with a Jacuzzi & small pool. Very pleasant hotel with nice grounds. Helpful staff. If I'm in the area I would stay again.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Chris

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Lucy

2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함

8/10 - 좋아요

ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Katherine

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

4/10 - 별로예요

Eileen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms need updating dull and dreary .
2023년 6월에 2박 숙박함

8/10 - 좋아요

Igor

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함

4/10 - 별로예요

Gail

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel
2023년 6월에 1박 숙박함

8/10 - 좋아요

Maggie

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Bartosz

별로예요: 청결 상태
Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy
2023년 6월에 4박 숙박함

6/10 - 괜찮아요

martyn

출장 여행
별로예요: 직원 및 서비스
Very poor restaurant!
This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!
2023년 5월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

Stuart

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Helen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태
Clean, OK, and what I needed at the time.
Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay with friendly staff
Excellent location for our Good Friday visit. Comfortable bed and spacious room. Food for dinner and breakfast was delicious
2023년 4월에 1박 숙박함

8/10 - 좋아요

Karen

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Faustine

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced food (having to pay supplements of 5pounds for a poached egg on top of a £16 breakfast) uncomfortable bedding, reception doesn’t react when called for noise at 2 in the morning. Terrible strain on the employees
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Tommaso

2023년 3월에 1박 숙박함

4/10 - 별로예요

Alex

좋아요: 청결 상태
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Okay
My stay was okay, unfortunately I wasn’t able to have dinner or use the gym etc.
2023년 2월에 1박 숙박함
답변 제공: the reception team 님, 2023년 2월 26일
Good evening,We do get extremely busy in our restaurant so unfortunately we can not accommodate all dinner reservations request if the restaurant is fully booked, Please accept our apologises. Our gym times are Monday to 7 am until 9 pm and Saturday and Sunday 7 am until 7 pm, all guest staying in the hotel are welcome to use our gym and leisure unless it is out of hour times, again please accept our apologises.Kind regards,Front of house manager

2/10 - 너무 별로예요

LINDA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please don't stay here or you will be disappointed
We paid £165 a night and booked a two night stay for our 7th wedding Anniversary. We asked to change rooms after first night, we would have asked on first night had we not arrive so late at night. I would perhaps have expected this if we had booked a £30 a night bargain hotel but not what we expected from a Macdonald Hotel or Kilhey Court which used to have a great reputation years ago. I should not of assumed, the price and old reputations would equal a great stay. I should have read the very poor reviews which are really truthful. Its dirty, out dated, with terrible service. There are very few staff and not sure if faults lie with local or regional management or both. Really glad we at least read reviews after first night and ate meals we hadn't paid for elsewhere, as we spoke with numerous guests on Sunday morning who were irate as they had waited two hours for food and no one had taken drinks orders all night. The breakfast was really disjointed and at 54 years old, I have never met so many angry and disappointed people in one place ever.
2023년 2월에 2박 숙박함

4/10 - 별로예요

Denise

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Expensive bar don’t go
No cash hotel but I did receive an email prior to staying but I didn’t see it as was busy at work. This information should be in the details prior to booking. Tried to pay on card in the bar but they had no signal with the card machine so we struggled to pay at all. Also it was £84 for 3 bottles of wine and it’s a little bit out of the way so nowhere else to go
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of he fiest hotels I have had the pleasure to visit. The room was incomparable..A common problem a little more staff.
2023년 1월에 1박 숙박함
답변 제공: Jayne 님, 2023년 2월 2일
Thank you for your kind feedback. We are happy to hear you have enjoyed your stay at Macdonald Kilhey court. We look forward to welcoming you back in the near future.Kind regards,Front of house and Guest services manager.

10/10 - 훌륭해요

Gordon

2022년 8월에 1박 숙박함
답변 제공: Jayne 님, 2023년 2월 2일
Thank you for your kind review.Kind regards,The front of house and guest services manager

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: j 님, 2023년 2월 2일
Thank you for your kind review.Kind regards,The front of house and guest services manager

6/10 - 괜찮아요

L

출장 여행
좋아요: 객실의 편안함
Limited food menu, quality average not good value, stahh helpful mist if the time.
2023년 1월에 1박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for taking the time to provide us with your feedback. Your feedback has been passed to our head chef in relation to quality and menu choices, as we take pride in the quality of produce we use within our hotel. Thank you for your feedback regarding our staff members, We take pride in providing a friendly, polite and can do service throughout. We apologies if at any point this was not the case, I can assure you this will not happen again. kindest regardsThe front of house and guest service manager.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for your kind review. We look forward to seeing you in the near future.Kindest regards,The front office and guest services Manager.

10/10 - 훌륭해요

debra

2022년 12월에 1박 숙박함
답변 제공: Guest service manager 님, 2023년 1월 3일
Thank you for your kind review, We look forward to welcoming you back in the near future.Kind regards,Guest service manager

4/10 - 별로예요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor
Extremely cold and 1 form of heating that didn’t give out much heat. Thin duvet and no throws
2022년 12월에 1박 숙박함
답변 제공: Guest service manager 님, 2023년 1월 3일
May we apologise, Please be advised that the points that you have raise have been discussed with our department managers who would like to be associated with our apologies. I have emailed you directly in relation to this review.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Poor breakfast service
Breakfast service very poor. Staff standing around not clearing tables as dishes were used. We ended up clearing our own table and they just stood and watched!!! Staff seemed content to stand and talk at top of stairs near piano. At £18 a head for breakfast just not good enough.
2022년 11월에 1박 숙박함
답변 제공: Guest service Manager 님, 2023년 1월 3일
Thank you for your feedback. May we apologise for the standard of services you have received. We would like to assure you the details of your review have been discussed with the related departmental management.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Toby

2022년 10월에 1박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

6/10 - 괜찮아요

Ruby

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
fab location needs a little tlc attention to detai
after a long journey and it was getting late ordered room service in the bar at 8.30pm hadn't arrived by 9.30 so i rang reception said they look into 9.55 a knock on the door saying these complimentary drinks our ordered had got lost and kitchen was closed even though the chef was stood at the bar when i ordered lovely location just a bit let down +
2022년 10월에 2박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for taking the time to provide us with this feedback. Please accept my sincere apologies. I hope to welcome you back to Kilhey court in the future.Kind regardsThe front of house manager.

6/10 - 괜찮아요

Gary

2022년 10월에 2박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank your taking the time to review Kilhey Court.Kindest regards.The front of house manager.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

10/10 - 훌륭해요

BEN

2022년 9월에 1박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

8/10 - 좋아요

Daniel

2022년 9월에 1박 숙박함
답변 제공: front of house and guest services manager 님, 2023년 1월 16일
Thank you for your review,Kind regards,The front of house Manager