“I prepaid for my stay through Hotels.com, but the hotel charged me again for the room upon check-in. As a result, I have effectively paid for the room twice.
I was also charged a deposit and a resort fee, which have still not been refunded. When I contacted the staff, they repeatedly told me that the charges would be refunded, but I have not received my money back.
This situation has been very frustrating. Guests should not have to spend time chasing refunds for charges that should never have...
“This hotel was an absolute lifesaver for our trip. We had originally booked with another hotel chain down the road for a non smoking room, when we arrived it was APPARENT that we were not staying at the hotel due to the atmosphere and obvious mold & smoke in the room as our child is medically compromised.
We were stressed and had just driven over four for our trip. And we found Country Inn and impromptu booked as we had to have somewhere to save. And we're so grateful we did. Our room was...
“The location is impossible to beat, and we'd certainly stay here again for the convenience. However, we had more than one odd interactions with staff that were inexplicably brusque or rude. I usually don't leave such comments, because I'm not looking for special treatment, but eye contact and a willingness to help someone in a store or cafe seem a baseline for such a storied property.”