I’ll stay by saying that the manager gave me lip service advising that she would take a night off of my 4 night stay, but that hasn’t materialized so I will review with the assumption that it isn’t forthcoming.
4 nights, trying to have an anniversary celebration with my fiancé. We resolved to play “in town tourists”- we are from this area; the hotel is where we had our first rendezvous so we wanted romance. We splurged for the “king specialty room”. Don’t make that mistake.
Staff: an atrocity, period. Wouldn’t give us cleaning service; told us come get it ourselves when the blankets had actual BLOOD on them; dismissive when we tried to get a resolution; argued about sandwiches; two breakfast staff staring as hard as they can at us rudely. Literally the worst staff I’ve ever dealt with.
Room: blood on the blankets, everything filthy, when we had to get our own material the replacements were also dirty. The supposed “divider” is a panel of glass about 12” wide.
Pool: filled with dirt, walls made me think disease, not a single pool towel.
Breakfast: cracked my tooth on a non food item inside the home fries. Everything cold.
The “restaurant”: just look at the pics- they advertise a fantastic meal, but the cold abomination they served us was brought back to them only to be met with rudeness, dismissiveness, and attitude.
This staff and this experience was not in line with what I expect from the Hyatt and it was one of the worst stays we’ve ever had. 0/10. Just No.
