The middle aged man working the front desk has no customer service skills. Upon checking in, we were given a room on the first floor. Upon entering our room, the toilet had urine stains all over it. When I informed this same man of the concern, he didn't even have the decency to offer an apology. I had to ask for a new room and he then gave us one. To make matters worst, the elevator was covered in coffee which didn't get cleaned until the next day. Additionally, there were no cinnamon rolls which is standard for Holiday Inn Express. This hotel is overpriced, unclean, and is not customer first.