My Children and I arrived at 8:30 p.m , We had hit a little traffic , was a little worried that some of the staff might not be there , but total opposite, I had 3 people greet me and help me with luggage, directions, and some questions my children had. They were very accommodating and very professional in a warm down to earth way. Room was Great , larger than I had thought it might be , balcony overlooking the snow n mountains was Great , Both the kids and I had a Wonderful time , and would definitely stay there again, along with a recommendation to anyone interested in a Great location with Great People..