외관

퀄리티 인 앤드 스위트 다운타운 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 328개" "
평점 8 - 좋아요. 1002개 이용 후기 중 379개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 157개" "
평점 4 - 별로예요. 1002개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 62개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

sanghwan

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Stewart 님, 2018년 4월 28일
Thank you for staying at our property! We hope we will have the chance too see you in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good!
Very close from tunnel to Detroit. But, WiFi was slow in the room.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what you expect. Clean, good breakfast, pleasant staff. Easy walk to many restaurants.
2024년 4월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 24일
Thank you John for taking the time to write a review. We appreciate your wonderful feedback and I will be sure to share this with our staff. It's always nice to get such positive feedback. We hope to see you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Towels could be a little thicker
2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 23일
Thank you for taking the time to write a review. We appreciate your feedback and we will look into getting thicker towels. We hope to see you soon.

6/10 - 괜찮아요

Dominic

좋아요: 청결 상태, 직원 및 서비스
Bien pour le prix peu de chose d’ouvert en semaine a cette périodes
2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 22일
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 - 훌륭해요

Angela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very polite and friendly.The breakfast was the normal hotel fare and quite good. The beds and pillows were very comfortable.
2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 22일
Dear Angela, Thank you for writing a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 12일
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’d recommend to others and stay again.
2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Daniela 님, 2024년 4월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,

2/10 - 너무 별로예요

Tyler

2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 8일
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Derek at the front desk is a lion in the customer service industry!!
2024년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 6일
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!

10/10 - 훌륭해요

Mohan

2024년 3월에 1박 숙박함
답변 제공: Daniela 님, 2024년 4월 22일
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot breakfast. Very close to a Wyandotte crosstown bus shelter - straight shot to both the university and the train station. Ten minute walk to downtown core and very close to the riverside. However, the immediate area surrounding the property is sketchy.
2024년 3월에 3박 숙박함
답변 제공: Daniela 님, 2024년 3월 25일
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay, only thing I would recommend to be better, is softer toilet paper and kleenex
2024년 3월에 2박 숙박함
답변 제공: Daniela 님, 2024년 3월 22일
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 - 괜찮아요

kiara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Complimentary breakfast: good start to the day. Includes juices, tea, coffee, bagels, toast, scrambled and boiled eggs, sausage/bacon, oatmeal, cereal, yogurt.... Staff: friendly - especially all the ladies working the breakfast room Clean hotel. Beds are not the most comfortable and don't give good back support. Noise travels, so often difficult to sleep. Lots of parking and property grounds are clean. Just not located in the 'nicest' area. But convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel and lots of restaurants. About 10 min drive to University of Windsor, shopping malls etc.
2024년 3월에 3박 숙박함
답변 제공: Daniela 님, 2024년 3월 22일
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 20일
Thank you Jim! We're happy you enjoyed your stay. We appreciate you choosing to stay with us and look forward to seeing you again in the future.

8/10 - 좋아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Daniela 님, 2024년 3월 19일
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - 훌륭해요

james 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The exterior to this hotel is a bit forbidding, but the facility is quite nice and well maintained. It is a good value, within walking distance of the Detroit River and promenade, and conveniently located near many restaurants.
2024년 3월에 4박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 16일
Thank you James! We appreciate you taking the time to write a review and for choosing to stay with us. I'm happy to know we met and exceeded your expectations. We look forward to seeing you again in the future!

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the only issue was there should be stairs to the upper parking as it was snowing the morning we checked out and the ramp was slippery
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 11일
Thank you John for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and I will definitely bring up your concern to our management team. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future.

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s proximity to the tunnel.
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 6일
Thank you Patrick! We appreciate you taking the time to rate your stay with us. We're glad you enjoyed your time with us and look forward to seeing you again in the future.

10/10 - 훌륭해요

Alice

The room was clean and I was warmly received.
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 2일
Thank you Alice! We are thrilled that you enjoyed your stay with us. It was a pleasure meeting you upon check in. We appreciate you choosing to stay with us and look forward to welcoming you back again on your next visit to Windsor.

10/10 - 훌륭해요

Hopeton Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk attendant was polite, professional, knowledgeable, respectful and efficient.
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 2일
Thank you Hopeton Gary! We very much appreciate you choosing to stay with us and for giving us your candid feedback. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Danella

2024년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 28일
Thank you Danella! It's great to know you enjoyed your stay with us. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

6/10 - 괜찮아요

Shannon

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 27일
Thank you Shannon for taking the time to rate your stay with us. We hope you enjoyed your stay and I hope we can welcome you back again in the future.

8/10 - 좋아요

KIMBERLY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great, room clean. Parking availability for visitors left a lot to be desired.
2024년 2월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 26일
Thank you Kimberly. We appreciate you taking the time to leave your feedback from your recent stay. We're happy you enjoyed your stay and look forward to seeing you again in the future!

4/10 - 별로예요

Amir

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스
Bathroom without exhaust fan, surrounding area not so good & most important the lady who severed breakfast is rude she literally stands in the breakfast area and stared us while our family were having breakfast for a good five minutes as we were first in the breakfast area and no other person were there. You charged for breakfast and staring your guest why they are taking time while eating.
2024년 2월에 1박 숙박함
답변 제공: Daniela 님, 2024년 2월 15일
Dear Amir, Thank you for writing a review and we apologize for the experience you received. The lady in breakfast meant no harm due to customer service and we will address the situation on our end. Also, breakfast is complementary. Our bathrooms on the second and third floors do not have exhaust fans they are filtered through the roof. We hope you will consider our hotel in the near future

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed staying here, bathrooms could do with an update. If you get a room on the first floor expect it to be a bit noisy in the morning due to the breakfast being open. The location is just off oulette which has many places to eat if you are looking for somewhere to go out to.
2024년 1월에 2박 숙박함
답변 제공: Daniela 님, 2024년 1월 22일
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback on updating the bathrooms. We will address this to our maintenance department to see if we can make improvements. We hope you will consider booking with our hotel in the near future.

8/10 - 좋아요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Daniela 님, 2024년 1월 22일
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - 훌륭해요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We recently stayed for a night to attend a concert at the Coliseum. The front desk staff was helpful and friendly. Our room was very clean and welcoming. Free on-site parking is a great feature, as well as the offering of free breakfast. We would definitely stay here again. Thank you!
2024년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 1월 14일
Thank you Diane! We're so happy you enjoyed your stay with us. We appreciate your wonderful comments and look forward to welcoming you back again!

10/10 - 훌륭해요

Kirsten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 1월 8일
Thank you Kirsten! We appreciate you staying with us and taking the time to rate your stay with us. We're glad you enjoyed your stay and hope to see you again soon!

8/10 - 좋아요

Bill

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 1월 7일
Thank you Bill for your review. We appreciate you staying with us and hope to see you again soon!

10/10 - 훌륭해요

Lal singh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 1월 7일
Thank you Lal Singh for taking the time to write a review. We appreciate you staying with us and glad you enjoyed your stay. We look forward to seeing you again!

4/10 - 별로예요

Steve

2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 8일
Thank you Steve for taking the time to rate your stay with us. I sincerely apologize that your stay was less than satisfactory. I do hope we can welcome you back in the future for a more pleasant experience.

8/10 - 좋아요

Joelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 28일
Thank you Joelle for taking the time to rate your recent stay with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 23일
Thank you Lisa for taking the time to rate your stay with us. We're thrilled to know you enjoyed your stay and had a great experience. We appreciate you staying with us and look forward to seeing you again on your next visit to Windsor!

8/10 - 좋아요

ali

2023년 12월에 1박 숙박함
답변 제공: Daniela 님, 2023년 12월 13일
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 6일
Thank you Amber for taking the time to give us a rating from your recent stay with us. We're happy you enjoyed your stay and look forward to seeing you again in the future!

10/10 - 훌륭해요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
l
2023년 11월에 5박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 5일
Thank you Francis for taking the time to rate your stay with us. I'm glad you enjoyed your stay. We appreciate you staying with us and hope to see you again soon!

6/10 - 괜찮아요

Luis

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Is an old building the bad smell at the elevator as on the hallway you can hear loudly the next room the TV cable was not working breakfast not that good compare to other hotels bedroom is comfortable and clean
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 30일
Thank you Luis for taking the time time to leave us your candid feedback. I sincerely apologize that your stay with us was less than satisfactory. Unfortunately, the night your stayed with us, our hotels cable was out and was restored the following day. I will speak to our staff to ensure your issues are addressed as we always want our guests to have the best experience possible. I do hope we can welcome you back again in the future for a more pleasant experience.

10/10 - 훌륭해요

Jean-Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located!
2023년 11월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 28일
Thank you Jean-Paul! We appreciate you taking the time to rate your review. We look forward to seeing you again in the future!

6/10 - 괜찮아요

Damion

별로예요: 편의 시설/서비스
2023년 11월에 4박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 15일
Thank you Damion for taking the time to rate your stay with us. I'm sorry to hear that your stay was less than a 5. I do hope we can welcome you back again in the future for a more pleasant experience.

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, great breakfast. Nice clean hallwalys. Comfortable beds and pillows.
2023년 11월에 10박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 22일
Thank you Debbie for taking the time to write such a wonderful review from your recent stay with us. We really appreciate your comments and look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Scott

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 20일
Thank you Scott for taking the time to rate your stay with us. We appreciate you choosing our hotel while in the area and hope to see you again soon!

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I stayed for one night, while seeing a show at the casino. The staff were friendly and our check in experience was smooth. We were happily surprised that our room was a suite (I assumed it would be a standard king room), and everything was clean and well kept. The room didn't feel super modern or updated, but there was nothing wrong with it. As others have mentioned, the hotel feels like it's in a bit of a sketchy area. We walked to dinner, the casino, then back to the hotel. I didn't feel particularly unsafe, but it is very much in a run down part of the city. I don't like to leave a negative review based on just that, but for us the worst part was the noise. Our room faced the street, and we were kept up from loud cars/trucks/emergency vehicles for much of the night. We live in a downtown area and are used to the background noise of traffic, but there are traffic lights at the corner where the hotel is- every vehicle passing by was not only loud, but was accelerating from a stop right beside us when the lights changed. We also woke up at around 3am to the cleaning service going into the next room. I'm not sure if there was an unexpected cleanup needed or what the situation was, but either way it added to our noisy stay unfortunately. The price was slightly lower than some other options, but based on our disrupted sleep we will likely go with a different location next time
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 16일
Thank you James for taking the time to write a review from your recent stay with us. I'm glad to hear you enjoyed your evening and I sincerely apologize that you were kept up with the outside noises. This is definitely something we don't want for our guests to experience. I will investigate the other reasons why you were disturbed as we don't normally have cleaning staff at 3am. Unfortunately with being a downtown property, there is a lot more traffic with people, vehicles and nearby bars. I do hope we will have the opportunity to welcome you back again in the future for a more pleasant experience.

6/10 - 괜찮아요

Gianluca

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Of the 4 staff i saw, only 1 looked happy to be there. It was depressing
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 15일
Thank you Gianluca for taking the time to leave us your feedback from your recent stay with us. I sincerely apologize that this was the perception given during your stay. We always want our guests to feel welcome and greeted with a smile. We appreciate you staying with us and I do hope we will have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Denise the staff during breakfast was exceptional . She balanced everyone’s needs and was so polite.
2023년 11월에 4박 숙박함
답변 제공: Daniela 님, 2023년 11월 13일
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback with our breakfast attendant! We hope to see you soon.

6/10 - 괜찮아요

Christal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room I had was a double size room, it was clean and comfortable. The staff at the front desk was very polite and helpful. The surrounding outdoor area seemed a little sketchy. Old blotchy pavement and the odd person walking with a shopping cart. The main annoyance was the constant fire trucks. There must have been 4-5 (or 1 approximately per hour), fire trucks all together that passed by with full sirens on in evening I stayed. All in all, the hotel itself was cozy and the customer service was good.
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 13일
Thank you Christal for taking the time to leave us your candid feedback. We appreciate your comments and I apologize for the noise you experienced. Unfortunately, there are some advantages and some downfalls that come with being in the core of downtown. We're glad you enjoyed your stay overall and hope to see you again in the future.

8/10 - 좋아요

shujie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 13일
Thank you Shujie for taking the time to rate your stay with us. We're glad you enjoyed your stay and look forward to seeing you again in the future!

10/10 - 훌륭해요

Mary Jo

단체 여행, 가족 여행
Property was fine. Area was a little run down
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 13일
Thank you Mary Jo for taking the time to write a review from your recent stay with us. We appreciate your comments and hope to see you again soon!