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진 지앙 인터내셔널 호텔 시안 여행 후기

4.5 out of 5
진 지앙 인터내셔널 호텔 시안
No. 6 West Section, Euro Asia Avenue, Chan Ba Ecological District, Xi'an, Shaanxi

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 34개 이용 후기 중 8개" "
평점 8 - 좋아요. 34개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 34개 이용 후기 중 7개" "
평점 4 - 별로예요. 34개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 34개 이용 후기 중 0개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Beejan 님, San Diego

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not the Kempinski quality I always dreamed of
Booked this over Hilton, Sofitel, and a few other big name 5 stars. It was comparable in price but so many negatives. Bad pool, bad restaurants, poor service. I was really surprised as I always thought Kempenski was at the top and I've always wanted to stay there. So far away from the city...about 30-40 min away from everything. Ended up eating dinner at Sofitel in the city and was blown away...and pretty sad we didn't stay there. I really have nothing good to say, it looked like a 3 star hotel over looking a dirty river. Also, indoor pool was not very clean. In addition to enforcing their swimming cap policy (I have a shaved head). Breakfast was terrible, ingredients were lacking. Not even any decent coffee. Very disappointing. I've lived in China over 4 years, so I am not just complaining about it. Also...I stayed with a Chinese female friend. She called for late checkout, they told her no. (she spoke in chinese) I called back, asked the same question (in english), they said sure with no hesitation. That was pretty rude and she is still angry about it....pretty sure it was because I was not Chinese.

6/10 - 괜찮아요

실제 이용하신 고객

西安の六つ星ホテルとその評価
市外で、ホテルの周りには観光地が殆ど無い。タクシーで30分以上移動しなければならない。また、ホテルでの食事は、六つ星ホテルとは思えない程、普通である。部屋に無料のインスタントコーヒーは無く、ミルクと砂糖の混ざったカフェオレテイストのインスタントしかなかった。ドイツビールをホテルの飲み屋で作っているらしく、味は非常に上品で質の高いお酒であった。

10/10 - 훌륭해요

KEN 님, JAPAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
郊外の静かなホテル
清潔感があり綺麗なホテルでした。フロントの対応も丁寧でした。WiFiは日本に比べ速度は低いですが問題なくつながります。中華レストラン、ドイツビアバーに行きましたが非常に美味しかったです。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good value
Good value for a Kepinski. The german pub was nice.

6/10 - 괜찮아요

okunibob

별로예요: 청결 상태
静かなホテル
西安郊外の静かなドイツ系ホテルで、マアマアです。朝食込みでホテルを予約をできなかったので、ホテルで朝食を取ると３倍の１５０元取られました！！（予約時にしていれば５０元？らしい）

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Claudia 님, Wuxi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice installations, great staff
Nice installations, though very far away from everything, was a bit disappointed about breakfast as I had very high expectations due to the reviews I had seen....was nice but nothing exceptional. I was in Sanya Kempinsky recently and THAT was a breakfast buffet. The bar closes at 10pm!!!!!, which was unexpected too when we went for a night cap at 10:05. All in all, nice.

8/10 - 좋아요

Wenjuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel for the price!
This hotel is a little bit out of the way from the city, but it was very convenient to go to see the Terracotta soldiers museum. The hotel and the grounds are beautiful. The room was big and the pool was great for the kids. They had a decent breakfast buffet included in the room rate. The only thing that was a downer was that the fridge in the room did not work and that the carpet was dirty. Otherwise our stay in this hotel was perfect!
답변 제공: Ita Tong 님, 2015년 8월 11일
Dear guest, Thank you very much for taking the time sharing the experiences of your recent visit to our property. I am very pleased to learn that the Kempinski Hotel Xi'an team was not only able to meet but even exceed your expectations on numerous occasions. Please rest assured that your compliments will be shared with the entire team. I am very grateful for your constructive points of enhancements, your recommendations and observations will be shared with the respective department heads to improve our services even further. We are looking forward to welcoming you back to Xi'an in the not too distant future. With best regards

8/10 - 좋아요

HO 님, Beijing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel outside of Xian on a nice river peninsula
very large rooms, very comfortable beds/room/bathroom equipment, art decorated/modern stylish hotel located on a river peninsula inside a park, Paulaner beer/grill parties on the river side, rental bicycles available, satisfying breakfast buffet for Europeans as well, large bar with outside terrace + river view, very close to access road G30 to terracotta army museum, absolutely recommendable for visits in Xian
답변 제공: Kai Behrens General Manager 님, 2015년 6월 1일
Dear HO, Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nice hotel out of the busy centre
In general, it was quite a good and relaxing stay. Lobby's beautiful and smells good. Hotel lounge is nice and peaceful. Western food is ok and food was served warm as per my request. In-door dining was ok as well. I asked for breakfast and they forgot to include a glass of orange juice and when I mentioned that to them through the phone, they gave me two glasses and apologised. Check in was ok. Staff told me that my room has not been organised so I had an upgrade and stayed in the executive lounge. Although the room doesn't really feel like it but it's comfortable enough. The room had quite some tricky switches for the lights and some are apparently not working. It shouldn't generally be like it and should be easy for guests and not be like a guessing game. For my first dinner, I didn't want to eat in my room but the staff pushed it a bit and even offered to bring a table but I was firm and said no. Their western cafe was closed then maybe because there weren't a lot of hotel clients. So they just offered to bring the food to the lounge which eased my disappointment. I felt like not all staff greet you when they see you or is it the culture of the host country? Probably. But I think being a 5 star hotel, it shouldn't be that way. My biggest disappointment was that their pool was under maintenance. They mentioned it through their website but of course some clients would not be able to check. Overall it's a good looking and comfortable hotel but I've stayed in better ones.
답변 제공: Kai Behrens General Manager 님, 2015년 6월 1일
Dear Guest, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect from a Kempinski property. Especially to invested substantial time and efforts in staff training. I sincerely hope that the Kempinski Hotel Xi’an will have once again the opportunity to welcome you back to Xi’an. Best regards Kai Behrens General Manager

8/10 - 좋아요

Phil 님, Houston, Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Palatial Hotel a long way out of town
Stayed at this hotel by accident and it turned out to be graet value once we finally got there, but almost impossible to get to- especially from downtown X'ian. Do not recommend unless you have a driver, a car, or pre-arranged transportation, which can be extremely expensive!! Food and services within the hotel were also very expensive, which is a problem seeing that it is almost impossible to escape to eat somewhere else!!
답변 제공: Ita Tong 님, 2015년 6월 13일
Dear Guest, Thank you for sharing your feedback.The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is the world famous five hundred retail giant and the world's largest sports retailer-Decathlon, it will take only 5 minutes from hotel by car. Hotel provides free shuttle bus service for in-house guests on weekend from hotel direct to No. 5 Fengcheng Road shopping area and the subway station. Your attention would be much appreciated.

8/10 - 좋아요

EdM 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel but out of the way
Hotel rooms are nice and the overall appearance is nice, but it is out of the way. Nice park like setting on the river. The check in desk was very helpful, I'd made a date error in booking and didn't show up as reserved so they had canceled my booking. She spent time and resurrected the booking so I could keep my hotel.com rates. But - this hotel is in a new area. There is not much around it, you need to take a cab everywhere. I'd say half of the cab drivers couldn't find the hotel.
답변 제공: Ita Tong 님, 2014년 11월 29일
Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service.The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is the world famous five hundred retail giant and the world's largest sports retailer-Decathlon, it will take only 5 minutes from hotel by car. Hotel provides free shuttle bus service for in-house guests on weekend from hotel direct to No. 5 Fengcheng Road shopping area and the subway station. Your attention would be much appreciated.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Hotel
Der Service in diesem Hotel war hervorragend. Die Mitarbeiter waren sehr höfflich und sehr hilfsbereit. Die Ausstattung bedarf allerdings einer Modernisierung um den Standard der anderen Kempinski Hotels zu erreichen. Super Service im Paulaner mit sehr gutem deutschem Essen.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很大，会议型酒店
酒店在新区，绿化很好。有巨大的会议中心，开会的住客较多。如果是纯旅行，离市中心有些距离，最好自己开车。
답변 제공: Ita Tong 님, 2014년 11월 22일
非常感谢您的宝贵意见！您的肯定与认可将分享给我们整个团队，以激励大家持续不断地提升服务品质。期待您的下次光临，希望以最大化的努力向您展示凯宾斯基品牌的产品和服务水准！

6/10 - 괜찮아요

Steve

좋아요: 청결 상태

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for the price
Good. Overall nice place to stay with family. Friendly staff.
답변 제공: Ita Tong 님, 2015년 3월 7일
Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon.

8/10 - 좋아요

TIGER 님, 東京

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ゆったりと滞在できた。
ホテルの設備、スタッフの質についてはレベルが高い。難点があるとすれば立地。観光スポットから外れてしまっている。更に西安は元々観光客の数に対してタクシーが少ない。ホテルでタクシーを呼んで貰っても来るまでに時間が掛かる。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Silence in the city
Nice hotel located out of the city center with relaxing environment, new renovation, food was good. But hotel facilities are a bit less than expected, there was no spa at all. Overall I would recommend for a short stay with short plan for visit
답변 제공: Ita Tong 님, 2014년 11월 1일
Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We have taken note of your commen as well for the better service！We hope to welcome you again soon.

6/10 - 괜찮아요

Michelle 님, Beijing

좋아요: 객실의 편안함
Satisfactory
The hotel has a renovated and non renovated wing so be aware of this! They did try to tell us that the hotel was full and we needed to be in an unrenovated room which was old and smelly. (perhaps they thought that this was acceptable due to us using our hotels.com room credits??!!) they did change our room twice after the second room refrigerator and a/c did not work….so, clean, nice breakfast included, large hotel, pleasant but not perfect.
답변 제공: Ita Tong 님, 2014년 11월 22일
Thanks for sharing your feedback. We have taken note of your comment, which we regard as very serious, and would like to take this opportunity to apologize for the unpleasant experience you had at our hotel. We have taken the appropriate measures to repair the room facility and Ventilation System. We hope to welcome you again soon.

6/10 - 괜찮아요

TB 님, texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Xian - nice hotel ruined by no air conditioner
Beautiful interior and exterior and nice room ( not sure about 5 star, but still nice). But no air conditioner!!! Their solution was for us to open the windows at night. Overall, wouldn't go back. It is pretty far from the city center as well. Awesome staff though who were very helpful (outside of the air conditioner).

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Xian Kempinski
The hotel was clean and good. The staff was excellent and provided the best service. The restaurants in the hotel provided the best food. Really enjoyed the stay. Only down side is that the hotel is located too far from the city center.
답변 제공: Ita Tong 님, 2015년 3월 21일
Thank you for sharing your feedback.The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is the world famous five hundred retail giant and the world's largest sports retailer-Decathlon, it will take only 5 minutes from hotel by car. Hotel provides free shuttle bus service for in-house guests on weekend from hotel direct to No. 5 Fengcheng Road shopping area and the subway station. Your attention would be much appreciated.

8/10 - 좋아요

Peter A 님, Berlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes Hotel nähe Terrakottaarmmee in Xiang
Sehr gepflegtes Hotel und sehr freundliches und hilfsbereites deutsches Personal in der Führungsebene. Leider hatten wir während unseres 2 Tägigen Aufenthaltes Pech mit der Aussicht auf die Umgebung. Es lag eine sehr starke Smogschicht über Xiang, die stellenweise nur eine max. Sicht von 50-100 Meter auf die schöne Umbebung des Hotels erlaubte. Mein Sohn war 2 Wochen davor in Xiang und hatte bei angenehmen Temperaturen von 15-20 Grad C eine hervorragende Sicht. Das Frühstücksbuffet im Hotel war reichhaltig und für jeden Geschmack sehr gut ausgestattet.

8/10 - 좋아요

Fuad 님, Baku

좋아요: 청결 상태, 직원 및 서비스
was too cold in room
staff needs improvement

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it!
Love the hotel, the food, very comfortable, peaceful, very satisfied.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
I expected more from such a hotel
I expected more from such a hotel. Specially service of the staff was not so good, politeness makes them too complicated and unefficient

8/10 - 좋아요

Sharon 님, Philippines

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrocotta Warriors
My friend and I booked this hotel as it was close to the Terracotta warriors museum. We took a metered cab from the airport which was 171 RMB. Most of the cab driver wanted a flat fee of 200 RMB. The hotel is located where either the development had stopped or is lagging far behind what was originally planned as it seems to be in the middle of nowhere. We wanted to go see the Muslim quarter. It took us an hour to wait for a taxi that the concierge had called for us. Returning from the Muslim quarter caused some grief as we were refused by a few taxi drivers. We ended up taking a taxi for 100 RMB, twice the price to get there. There seems to be a dearth of taxis as even locals were getting turned down. The hotel is 5 star. My friend ended up changing rooms because his room was too hot. I set my temp to 23C but it never got below 25C. The meals we had there were very good. The hotel arranged for a taxi to take us to the Terracotta Warriors and the taxi driver arranged for a tour guide. Her English was perfect. She had 10 years experience in leading tours and knew her stuff. Her cost was 150 RMB from 9AM until 2PM. She arranged for us to have a traditional lunch which was very good. The taxi driver cost 350 RMB to take us there, wait and return us to the hotel. I thought this was very reasonable to have a guaranteed ride to the hotel. If you're only in Xi'an for a short stay, this hotel is very good place to stay. The staff speaks very good English and were very helpful.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
环境还不错，适合家庭度假，没有车不方便。

4/10 - 별로예요

Vivian 님, Bay area, California

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not impressed
Our experience with this hotel was: 1. terrible breakfast service, queueing and table clean up. 2. staffs were not really well trained for a 4-5 star hotel 3. Lobby bar looks nice, but was pretty dead and closed at 10:30pm.

8/10 - 좋아요

小笠原　篤 님, 日本、大阪市

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
豪華で綺麗で快適なホテル－西安世园会すぐそば
新しくて近代的なホテルです。 部屋も広く清潔で、欧米人の宿泊客が多いせいか、サービスは良い意味で中国らしくない感じです。 リバーサイドの部屋は、目の前に大きな河と対岸の緑がとても綺麗です。 敷地も広く手入れの行き届いた緑が豊富で散歩にはうってつけです。 難点は・・・ 街から少し遠いことかな。（車で約30分） 空港までは1時間くらいでシャトルバスがあります。 料金は、1人26元。 また是非行きたいし、誰にでも勧められるホテルです。

10/10 - 훌륭해요

Sab 님, Wirral, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for visit to Terracotta army
This is an excellent hotel. It is a bit far from the town centre & our driver/guide got lost arriving there at night. There is however a regular shuttle bus service into town. English is a bit of a problem for the staff but all were very helpful. We were charged for 4 breakfasts (x2) even though we did not have any, so please check your bill on checking out. It seems to be an excellent hotel for conferences.