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힐튼 가든 인 야키마 다운타운 여행 후기

3 out of 5
힐튼 가든 인 야키마 다운타운
401 East Yakima Avenue, Yakima, WA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 783개 이용 후기 중 413개" "
평점 8 - 좋아요. 783개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 783개 이용 후기 중 83개" "
평점 4 - 별로예요. 783개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 783개 이용 후기 중 20개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

leonard

좋아요: 청결 상태
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스
All night long and morning young kids running slamming doors. Totally unruly until late and early morning.woke me up.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

JOEY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s the best option in town
2024년 4월에 3박 숙박함

8/10 - 좋아요

Loraine

2024년 4월에 2박 숙박함

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Erika

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ihor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ron

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
7 feet clearance for the cars in the garage was not aware
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable rooms!

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

tyler

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jamie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Parking is very limited. I had to park in the parking garage but no where near the hotel. When checking in they were over booked for my room type. I needed two beds and instead gave me a king room since they were overbooked.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Amy 님, Bellevue

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is easy enough, however the food is just ok at the restaurant. The layout of the hotel is weird, but remember this used to be a department store so hence the weird layout. The onsite shop has a lot of great grab-and-go options, which is great. The staff who checked us in were great, but the follow-up interactions with Ron (?) were terrible. He did not pick up on the social cues that we were not there for his entertainment or in the mood to engage in a conversation with him. They also need to fix the payment system for incidentals at the front desk is the slowest system ever which left us stuck with listening to Ron, unfortunately. Unfortunately when we called back to let them know we were done early with the room and since they were so heavily booked we wanted to let them know it was available he was the one that answered the phone as well. We were well aware that we could not get a refund, nor was that my reason for calling, which had he listened to my purpose of the call he would have heard that was my reason for calling was unnecessary. I don't know if we will stay there again because I would not want to deal with him again. We were there to make funeral arrangements and deal with a family death so just was frustrating to be stuck with that.
2024년 2월에 4박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Dear Amy,First, I want to send my condolences for your loss and apologize that our team member was not empathetic to your situation. He is a very friendly agent, and many appreciate his interaction, however he did fail to empathize with your situation, and I am very sorry for that experience. I will personally meet with him so that he understands how this did affect your overall experience. Please do not let this discourage you from staying with us again in the future. We appreciate your kind words about the other staff, and we will address all other concerns with the department leaders.Our thoughts and prayers are with you and your family during this challenging time. We truly appreciate you choosing to stay with us when traveling to Yakima and we wish you a wonderful day and safe travels.Warm Regards,Lisa VArea General Manager

6/10 - 괜찮아요

Davi

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien
2024년 2월에 1박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Dear Laura,Thank you so much for your perfect review! We appreciate it so much and love sharing with our team members...they are truly our greatest assets. We look forward to welcoming you back again soon.Warm Regards,Lisa VArea General Manager

10/10 - 훌륭해요

Adolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had our puppy with us at our stay and it was by far the best stay overall
2024년 2월에 1박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Dear Adolfo,Thank you so much for choosing to stay with us and for bringing your puppy with you. We love to see our cuddly friends and appreciate you sharing such a great review of your experience. We look forward to welcoming you all back in the future!Warm Regards,Lisa VArea General Manager

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Dear Brian,Thank you so much for choosing to stay with us and for giving us such a great review of your stay with us. We look forward to welcoming you back again soon.Warm Regards,Lisa VArea General Manager

10/10 - 훌륭해요

Lourdes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien muy lipia solo un detalle estubimos el cuarto 403 y el ahire del baño no funcionava pero todo bien el personal muy atento grasias
2024년 1월에 1박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Gracias por elegir quedarse con nosotros. Apreciamos sus amables comentarios y opiniones. Los ventiladores son ventiladores de circulación en los baños y no tienen un interruptor que resulte en un ventilador potente; sin embargo, nuestro equipo de mantenimiento lo revisará para garantizar una mejor estadía en el futuro. Esperamos darle la bienvenida pronto.Un cordial saludo,Lisa V.Gerente General de Área

8/10 - 좋아요

Sheree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
"Perfect! It couldn't have been better. The only thing that could have made it better was if breakfast was complimentary, Considering the cost per night. I appreciated being greeted by a friendly front desk agent." Great customer service goes a long way.
2024년 1월에 1박 숙박함
답변 제공: Lisa V 님, 2024년 3월 4일
Dear Sheree,Thank you so much for choosing to stay with us and for sharing such a great review of your experience with our amazing team. They are truly our greatest assets, so your recognition is so much appreciated.I do highly recommend the bed and breakfast package when booking your reservations. The cost savings is great and the breakfast is even better. We can't wait to welcome you back in the future!Warm Regards,Lisa VArea General Manager

10/10 - 훌륭해요

Kristine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and the restaurant and bar were excellent!
2024년 1월에 1박 숙박함
답변 제공: Lisa v 님, 2024년 3월 4일
Dear Kristine,Thank you so much for choosing to stay with us and for your kind comments about our amazing food and beverage team. We always love to share such great feedback with them to provide the recognition that they deserve.We look forward to welcoming you back again in the future!Warm Regards,Lisa VArea General Manager

8/10 - 좋아요

Patty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

James

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
답변 제공: Lv 님, 2024년 1월 1일
Thank you so much for taking the time to review your stay with us this year. As we evaluate our overall guest experience, we strive to make improvements where needed so we appreciate your valuable feedback and do hope that we are able to welcome you back again in the future. Thank you for such a great review.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Devin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a covert nice stay place was very clean and staff was super nice…
2023년 12월에 1박 숙박함
답변 제공: Lv 님, 2024년 1월 1일
Thank you so much for taking the time to review your stay with us this year. As we evaluate our overall guest experience, we strive to make improvements where needed so we appreciate your valuable feedback and do hope that we are able to welcome you back again in the future. Thank you for such a great review.Warm Regards,Lisa VallejoArea General Manager

8/10 - 좋아요

Michael

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay. The room could have used a lot more light. Seemed dark and dreary. Otherwise we had a good time.
2023년 12월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Michael,Thank you so much for choosing to stay with us and for your valuable feedback. We are working with a designer on a lighting package so we hope to make this improvement prior to your next visit. Thank you for your nice review!Warm Regards,Lisa VallejoArea General Manager

6/10 - 괜찮아요

Lindsay

좋아요: 직원 및 서비스
Very loud.
2023년 12월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Lindsay,Thank you so much for your feedback. We hope that we can welcome you back and your stay is much quieter. We are so sorry that noise affected your experience and we hope that improvements can be made to ensure a better stay.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Lisa,Thank you so much for such an amazing review! We truly appreciate you taking the time to share your experience! Come back again soon.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Antonia

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful and pleasant.
2023년 12월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Antonia,Thank you for such an amazing review! We appreciate your kind words and look forward to your next visit!Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

JOEY

2023년 12월에 1박 숙박함
답변 제공: Lv 님, 2024년 1월 8일
Thank you so much for choosing to stay with us and for your great review!We can’t wait to welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 27일
Dear Jeremy,We appreciate you choosing to stay with us and sincerely appreciate your amazing review. We look forward to welcoming you back again!Warm Regards,Lisa VallejoArea General Manager

2/10 - 너무 별로예요

Sheree

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Sheree,We are truly sorry for falling short during your stay. We strive to provide excellent customer service and I apologize for the inconvenience of us not being able to meet your expectations. We do hope you will consider staying with us in the future. With additional feedback, we can make needed improvements to ensure a better experience. Sincerely,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Robert 님, Grandview

2023년 11월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Robert,Thank you for sharing such a great review! We truly appreciate it and hope to welcome you back during future visits to Yakima.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Shelly

2023년 11월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Shelly,Thank you so much for taking the time to share your experience with us. We can't wait to welcome you back in the future!Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Annie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk and dining room staff were very friendly and accommodating.
2023년 11월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Annie,Thank you so much for sharing your experience regarding your stay with us. We appreciate your kind comments about our amazing team members, as they are truly our greatest assets. We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Alvaro

2023년 11월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Alvaro,Thank you for such a great review! We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast for little ones
The hotel was great and our stay was fine. The breakfast was expensive for our family of 4. If there would have been a kids price the stay would have been rated excellent. My son had one bowl oatmeal and my daughter 3 pancakes. With tip to the staff it was $70.00.
2023년 11월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Matthew,Thank you so much for choosing to stay with us and for sharing your valuable feedback. We do offer children pricing on the menu based on the age of the child so I apologize that this was not brought to your attention. We will discuss with our team to ensure that they are explaining in more detail. I am happy to hear that all other aspects were satisfactory and we hope to welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Jaquelin 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful and kind staff
2023년 11월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Hi Jaquelin,We appreciate your wonderful and positive feedback regarding our amazing staff! We are so happy to see that you enjoyed your stay and we hope to welcome you back again soon.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Karl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking garage door wouldn't open when we tried to leave, but a maintenance guy came down and got it working. We heard from someone else that it has been problematic for awhile. Other than that, it was a great stay.
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 27일
Dear Karl,Thank you so much for sharing your great feedback. We apologize for the inconvenience caused by the malfunction of the garage door. We are happy to hear that our team was able to assist right away and we are happy to report that a brand new door is on the way! We are thrilled to see that you enjoyed your stay and hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Keely

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Keely,Thank you for such an amazing review! We appreciate you choosing to stay with us and hope to welcome you back!Warm Regards,Lisa VallejoArea General Manager

8/10 - 좋아요

Erica

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was helpful and friendly. My room was quiet, comfortable and clean. Parking was easy.
2023년 10월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Erica,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Ken,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Bertrand

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Jonathan,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location and rooms as advertised.
2023년 10월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Ryan,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very noisy rooms are dated.
2023년 10월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Richard,Thank you for taking the time to share your review. We apologize that you were not satisfied with your guest room as they are dated but we are excited to begin renovations over the next year. We hope to welcome you back!Warm RegardsLisa VallejoArea General Manager

6/10 - 괜찮아요

Olivia

2023년 10월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Olivia,Thank you for staying with us and for sharing your feedback. We hope to make improvements during future stays.Warm Regards,Lisa VallejoArea General Manager

8/10 - 좋아요

Bill

2023년 10월에 3박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Dear Bill,Thank you so much for taking the time to share your experience with us. We hope to welcome you back again soon!Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was absolutely pleasant! They were a kind as could be. The rooms are clean and there was plenty of places to eat in walking distance. The restaurant food and service onsite was very enjoyable. I will be back!
2023년 10월에 2박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

10/10 - 훌륭해요

David 님, Preston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lisa V 님, 2023년 12월 27일
Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager