야스 섬, 아부다비의 수영장이 있는 호텔

"The shower in our original room (1214) had such low water pressure that it was impossible to rinse off soap properly. We called the front desk to request help, but no one showed up for over 30 minutes. After calling again and explaining that we had just returned from the pool and couldn’t shower, it still took another 15 minutes for someone to finally come and check. Only then were we told we’d be moved to another room. Even after that, we waited another 20 minutes. In total, it took nearly 2 hours just to resolve the issue and move from Room 1214 to 1205. We were extremely tired after a red-eye flight and just wanted to rest, but the delay made the situation much worse. No one even brought us the new room key—I had to go down to the front desk myself to get it. Shockingly, the next day, the new room key didn’t work either, which caused more inconvenience. It honestly felt like the staff believed the hotel's reputation alone was enough, without delivering the level of service expected. The service was far from five-star. There seemed to be no proper system to handle complaints efficiently. That said, I will mention that the valet service was excellent and very convenient. Unfortunately, this stay did not live up to the name or the expectations we had."

"가족여행으로 호텔방 2개를 예약했는데 방을 업그레이드 해주어서 매우 만족했습니다"

"객실부터 식음료 까지 모든것이 완벽한 호텔입니다 직원들도 너무 친절합니다"

" 늦은 체크인임에도 불구하고, 친절하게 체크인 해주셨습니다. 그리고 Extra-Bed 가 필요해서 신청했는데, 잘 해주셨습니다."

"시설이 낙후하고 거실공간이 넓었지만 효용성이 떨어집니다. 에어콘이 18도로 셋팅되어 있고 조절이 어려워서 호출 후 교정했지만 여전히 추웠습니다. 화장실 두 개 중 한 곳 샤워기물이 나오지 않았습니다. 그나마 조식은 괜찮은 편이었습니다."