Yax-Muul Tours

Loved Omar, server at adult pool! Roof top plunge pool fantastic. Gorgeous grounds. Beach has seaweed but it’s Mexico so can’t fault the hotel. Butlers were awful and not necessary. You can use app to order anything. Bar fridge wasn’t stocked daily and had to use app. Also towels for in the room hard to get unless you order thru app. Beach towels can be found around 9/10 am in lounge areas. Food good. Air conditioning was temperamental. Had electrician in one day. Pools great and fun entertaininment in them. Night entertainment was standard. Great resort to relax. I loved not having to put towels out on chairs in morning. Maybe it’s cause you can’t find them lol. But no shortage of chairs and umbrellas or Bali beds. Overall I’d give it 4 stars. Stayed at ellegance in dec. virtually identical.

The hotel was beyond clean and staff and food were amazing. Can say enough about the entire experience and can’t wait to go back. The art work is very strange, not sure what they were thinking but everything else was exceptional

This is our second visit to the resort and it was sad to see that the service went downhill. The rooms were never really cleaned properly and they kept taking the bath robes and didn’t replace them with clean ones. Glasses and just sinks and tables were not wiped down. We had to ask the front desk 4 times in a day to get the sofa bed set up which was super frustrating. No buffet options for lunch or dinner. There