"I stayed overnight at The Grand York recently and had a lovely experience. I had a late check-in and Nigel (the porter) arranged a table at a lovely restaurant nearby for me. The room was extremely nice (there was one minor issue which I raised with staff the next day, but wasn’t anything major that it detracted from my stay).
I found the hotel easy to get to and all the staff I came across were friendly, polite and professional. I also loved the granola at breakfast - it was extremely delicious (as were the full english breakfast, fruits and yoghurts I had)
I only had an overnight stay due to business, but plan on visiting York for leisure longer (this was my first time) and The Grand York will absolutely be my first choice of accommodation !"
"Beautiful hotel, very good customer service.
Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and invest in some local specialities for the price charged - and definitely not charge extra for a couple of floppy pancakes."
"The room was very clean, the bed was really large and comfortable, the receptionist we met on arrival and departure was very kind, friendly and made us feel very welcome, also the domestic team were equally helpful and friendly. We were able to book a late checkout at no extra cost which made our stay even better. We really enjoyed our stay here, and would definitely stay again when we visit York. "