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프린시팔 요크 여행 후기

4 out of 5
프린시팔 요크
Station Road, York, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 500개" "
평점 8 - 좋아요. 1003개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 137개" "
평점 4 - 별로예요. 1003개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 42개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

insoo

2023년 7월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 7월 21일
Dear Insoo,Thank you for staying at the Principal York and rating us.We hope you had a pleasant stay and look forward to welcoming you back to our hotel in the near future.

10/10 - 훌륭해요

David

가족 여행
I thought the standard was really good and the staff were pleasant, helpful and very professional. All round a lovely stay.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Gp

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Perfect stay
2024년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 22일
Dear Gp,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - 좋아요

JENIFER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location next door to the station. Beautiful hotel that’s been fully restored to its glory
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 22일
Dear Jenifer,Thank you for staying at the Principal York and taking the time to send us your feedback. We are pleased to read you enjoyed the hotel and the facilities. We look forward to welcoming you back to our hotel.Kind Regards,

4/10 - 별로예요

Martyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has issues which need addressing. Check in - no mention of WiFi or other features or services provided in the hotel. No mention of the works going on in the hotel. Get to our room and find a sign next to the door saying ‘Please be aware of construction site.’ Into the room and it was like an oven. Go to turn the air con on, it’s not working. Go and speak to the same receptionist who said that there was no air con and to open a window! That didn’t help. Went out for dinner and drinks and came back to the room and it was still like an oven. Tried to sleep with the recommended windows opened and there was no air and the York night life coming through the window. I went to speak to reception and I asked whether any of the rooms had air con. None of the rooms have had any for months! They have had to turn it off whilst they upgrade the system. No offer of a fan or any resolution or apology. I ask for a fan and begrudgingly she agreed to arrange for one to be sent by the night shift. This moved warm air around a warm and nothing more. I would not recommend booking a summer stay in this hotel as if there is a warm period then you are not going to enjoy your stay. There are many other issues in the hotel from holes in the ceiling, staff who could not be any less interested in being in the job they are paid to do and poor food quality for breakfast with bone fragments in the sausages. I understand that you can have issues at a hotel but you took the biscuit!
2024년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 22일
Dear Martyn.Thank you for choosing the Principal for your stay in York. We are however sorry to read of the poor service you received from the team,please rest assured that we will look into this further.The Hotel is currently in the process of installing air cons in all bedrooms and will be fully operating once all units have been installed. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Steve 님, belmont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modernized and updated, which makes the experience more enjoyable. Clean, relatively quiet for a center city hotel, spacious room, nice bathroom. They provide a fan in the room if you like having white noise when you sleep. No AC though they have windows that crack open. Only negative was the fire alarm went off for about a minute but went off as we were scrambling to leave the room. Asked front desk about it and his only answer was “we cannot disclose”. Ok well that sounds like a cover-up of something. Overall a great place to stay.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning building with a peaceful atmosphere. 10 minuit walk into the center of York.
2024년 5월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 5월 22일
Dear Luke,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again. Kind regards, Guest Services Manager

4/10 - 별로예요

Charles

단체 여행
별로예요: 숙박 시설 상태 및 시설
Very grand foyer and downstairs lounges. Fine breakfast. No air conditioning in bedrooms. Very warm throughout all of the hotel. Standard rooms were cramped compared to even budget hotel rooms. Small double beds.
2024년 5월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 5월 15일
Dear Charles,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room not to your satisfaction. The hotel is in the process on having air cons fitted in all bedrooms.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

6/10 - 괜찮아요

Andrew

별로예요: 숙박 시설 상태 및 시설
Room extremely small & very limited wardrobe space
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 15일
Dear Andrew,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room not to your expectations. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Janelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 5월 15일
Dear Janelle,Thank you for taking the time to share your fantastic 5* feedback with us. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

6/10 - 괜찮아요

Clayton

2024년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 22일
Dear Clayton,Thank you for staying at the Principal York and taking the time to score our hotel facilities and services. We hope you enjoyed your stay and look forward to welcoming you again.Kind Regards,

10/10 - 훌륭해요

Eliza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful building in a historic city. Just like other cities with long history, the wheelchair accessibility can do better. Our room was upgraded. There are 7 steps of stairs from the lift. Just a bit inconvenient for us to carry luggages. It is a beautiful room in a beautiful building at the best location.
2024년 5월에 3박 숙박함
답변 제공: Reception 님, 2024년 5월 13일
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. We very much appreciate your honest feedback.Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 - 너무 별로예요

stephen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was appalling, air conditioning when on was leaking water so had to turn off, was really warm but couldn’t open the window as there was a constant whiting noise outside and due to location of room had to have curtains permanently closed. Despite reporting nothing done! Bathroom and room stunk of sewerage from the bathroom and on 2 occasions the key sopped working!
2024년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 7일
Dear Stephen,Thank you for choosing the Principal for your stay in York. We are sorry to read the room was not satisfactory to your expectations and the location in the Sidings.Please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Mohamad Fouad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed my stay. Staff were very kind and the location is walkable distance to all the major attractions.
2024년 5월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 5월 7일
Dear Mohamad Fouad,Thank you for taking the time to share your fantastic 5* feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and grounds were well kept , very convenient for the railway station and within easy walk of shops bars and restraunts . Breakfast was good although a little limited . Our room veiw wasnt very good and the room was quite warm as the AC was not commissioned we asked for a fan and it was brought to our room straight away. Tea and coffee in the room with biscuits , fridge and safe also . We asked for some fresh milk as i dont like uht and again it was brought to our room straight away . On the whole we had an excellent time and would stay again but with a better room . I did offer to pay for upgrade but not available
2024년 5월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 5월 7일
Dear Andrew,Thank you for taking the time to share your fantastic feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 7일
Dear Alison,Thank you for staying at the Principal York and taking the time to rate our hotel and the service we provided. We hope you had a pleasant stay and look forward to welcoming you back to our hotel.Kind Regards,Guest Services Manager

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel in nice surroundings. Lots of space inside. Staff very nice and helpful. Nice view of York Minster from room window. Bed comfortable. Loved the bathroom. But lightning could have been better - it was a little dark. Would go again.
2024년 5월에 1박 숙박함
답변 제공: Reception 님, 2024년 5월 6일
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

4/10 - 별로예요

Paul

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The tv didn't work correctly the bed gave me back ache pillows were dreadfull . The room wasn't what i expected and the car park was £33.00 for 2 night stay
2024년 5월에 2박 숙박함
답변 제공: Reception 님, 2024년 5월 6일
Dear Guest, Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide your honest feedback about your recent experience.Your feedback is invaluable to us and shared with our Senior Management team to ensure such incidents do not reoccur. Once again, thank you for sharing your comments, and we do hope to welcome you again on your next visit and restore your faith towards the Principal.Sincerely,Guest Services Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large, comfortable room in a beautiful Victorian hotel conveniently located adjacent to the York train station. The staff was friendly and helpful. The breakfast buffet was traditional English and quite good. I thoroughly enjoyed our three night stay and would definitely stay there again.
2024년 4월에 3박 숙박함
답변 제공: Reception 님, 2024년 5월 6일
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful hotel within walking dustance of York. The hotel really has a luxurious feel to it but i felt the price i paid was very reasonable! The staff were all very polite & helpful. Ill definitely stay again if i return to York!
2024년 4월에 3박 숙박함
답변 제공: Reception 님, 2024년 5월 3일
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 - 너무 별로예요

jonathan

가족 여행
좋아요: 청결 상태
Very poor accommodation, with no heating. From a suffer of arthritis this was not acceptable. Offered an oil heater that looked like it had come from a skip and certainly didn’t offer much improvement to the core temperature. Resorted to using a hairdryer to warm my joints. Breakfast was poor but the staff tried hard to make it acceptable.Not for me again.
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 5월 1일
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are sorry to read your comments of the lack of heating in your room. The hotel has central heating which is on timer and we do provide heaters on requests. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So handy to the train station, yet quiet in our room. An excellent buffet breakfast with efficient and friendly staff.
2024년 4월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 30일
Dear Chris,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Tessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay at the principle, our room was very clean and spacious with a lovely view of the main hotel and the station. The evening meal was really nice and we enjoyed the breakfast choice and it was lovely and hot. The staff were very friendly and tentative We will be coming back to enjoy the rest of the facilities as this was a short trip
2024년 4월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 30일
Dear Tessa,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Dennis 님, Worms

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein schönes Hotel direkt am Bshnhof von York gelegen. Alles ist Fußläufig erreichbar bzw. es befindet sich eine Bushaltestelle vor der Tür wo reguläre Linienbusse und Touristen Busse abfahren. Das Hotel ist auch für Gäste mit Mobilitätseinschränkungen nutzbar und besitzt einen Aufzug. Im Hotel gibts auch eine Bar und Restaurant für die Besucher.
2024년 4월에 4박 숙박함
답변 제공: Jennifer 님, 2024년 4월 30일
Dear Dennis,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are really nice and helpful, the room are starting to look tired. Marks on the carpet curtains and skirting boards could do with tiding up, the evening meal menus are really good but breakfast is sadly lacking for what you pay for it. This needs addressing as it did leave me feeling short changed
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 25일
Dear Chris,Thank you for staying at the Principal York and taking the time to send us your feedback. We are sorry to hear that the room was not to your expectations and we will look into this further.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

4/10 - 별로예요

Peter 님, Winchester

출장 여행
별로예요: 청결 상태
Comfortable room. Convenient location for arrival by train and access to the town centre. However, this hotel has suffered from some crude cost-cutting. Building condition and cleanliness is poor. Breakfast was underwhelming and on a par with a budget hotel. Probably the most disappointing element of my stay.
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 24일
Dear Peter,Dear guest, Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the hotel was not satisfactory to your expectations and please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manage

10/10 - 훌륭해요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is an old established traditional hotel that has been renovated to a high standard. The bedroom was large (2 double beds) with a large bathroom. The TV worked and received all the channels it should have ( not all hotels I have stayed in have TV’s with as much choice) A well stocked bar with food available, breakfast served in a large bright room with a good selection of hot and cold options, if it’s not out on the hot plates, ask and they will get it if they can?
2024년 4월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 24일
Dear Richard,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for the train, sight seeing, restaurants. Would not hesitate to recommend to friends/family for their stay.
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 24일
Dear Janet,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - 좋아요

Sarah

Great value room in a beautiful historic building
2024년 4월에 1박 숙박함
답변 제공: Reception 님, 2024년 4월 21일
Dear Guest,Thank you for your fantastic 4* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

8/10 - 좋아요

Annie

2024년 4월에 1박 숙박함
답변 제공: Reception 님, 2024년 5월 6일
Dear Guest,Thank you for choosing the Principal for your stay in York and for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your scores, and we hope to have a chance to welcome you again in the not too distant future!Sincerely,Guest Services Manager

10/10 - 훌륭해요

Candace 님, Greensboro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful hotel! Right by the train station which is super convenient (but can get loud) but besides that the room was absolutely beautiful along with the rest of the hotel. Will definitely stay here again!
2024년 4월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 17일
Dear Candace,ear guest, Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - 좋아요

Jonathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property is beautiful, there must be so much history in it but it shows in the rooms and the facilities. Closeness to train station is a huge positive till your given a room on the edge of the platform and wake up to every train announcement from 5.00am. Staff knew very well that they had put a family there but said sorry and that was it. Even though the floor was empty with quieter rooms!!
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 17일
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room allocation not to your satisfaction. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

8/10 - 좋아요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: Reception 님, 2024년 4월 7일
Dear Guest,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay and made use of the Hotel's desirable location. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

8/10 - 좋아요

Meghan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location especially if you are traveling in by train! Holding baggage was very helpful. Room was a bit smaller than expected, however was perfect for an overnight trip.
2024년 4월에 1박 숙박함
답변 제공: Reception 님, 2024년 4월 7일
Dear Meghan,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

6/10 - 괜찮아요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very polite and helpful, hotel is conveniently located next to the station and beautiful building, entrance hall and large garden. I absolutely love the building and decor on the ground floor. Unfortunately the room was very dated, and the bed was extremely uncomforable (I like hard bed but the bed actually hurts me. My partner and I woke up several times due to aches and pain). The bathroom is very small with hardly anywhere to hang clothes or turn around. Shower handle fell off. Mini fridge was nosy we had to switch it off from the wall before going to bed. No hair dryer. No air conditioning. Lots of pumkin seeds (taken from the breakfast bar) outside the window attracting piegons /poo and they werent clean. It is an old hotel and so I dont expect the rooms to be modern and can accept the above. But what I find unaccpetable are 1. We asked for a quiet room, and were given a room facing the railway station and the restaurant (no views of course) , and the restaurant had loud music from the early afternoon!!! It was good that reception asked them to switch off the music and I thank the hotel staff for that. 2. This is totally NOT what i would expect from a good hotel...the breakfast! The sausages are poorly cooked , very dry and tasteless. Worst than fee breakfast included with some cheap chain hotels. We were only given 1 cup of tea or coffee and never been asked if we wanted a top up. Eggs are acceptable. Breakfast is definitely a big appointment.
2024년 3월에 2박 숙박함
답변 제공: Reception 님, 2024년 4월 7일
Dear Theresa,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found your room specifically, and the breakfast, not to your liking on this occasion, please rest assured that we will look into this further. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards,Guest Services Manager

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great location, walkable within 5 mins to the centre and all the activities you need. A well maintained hotel with a fantastic feel to it. We upgraded our room and it was massive with a super comfy bed and lovely bathroom. Will stay again when in York
2024년 4월에 1박 숙박함
답변 제공: Reception 님, 2024년 4월 7일
Dear Matthew,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - 훌륭해요

Dimitri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very posh
2024년 4월에 3박 숙박함
답변 제공: Reception 님, 2024년 4월 7일
Dear Dimitri,Thank you for your amazing 10/10 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

6/10 - 괜찮아요

Emma-Louise

연인과의 여행
좋아요: 청결 상태
Very close to main attractions in York, a very good location! Room was very hot, close to the train station lots of noises didn’t make for a great sleep, staff weren’t the friendliest, room wasn’t ready for check in but a drink voucher was given
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 5일
Dear Emma-Louise,Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the room was not satisfactory to your expectations. The hotel is located close to the Railway Station and the main road. It is difficult to control the level of noise that infiltrates into the hotel.The hotel is in the process of installing air cons in all bedrooms. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards,

10/10 - 훌륭해요

Greg

2024년 4월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 24일
Dear Greg,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - 훌륭해요

Finlay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Lovely place. Beautiful interior.
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 3일
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

6/10 - 괜찮아요

Pamela

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 3일
Dear Pamela,Thank you for your 3* review.We hope to see you again soon.Kind regards,

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The proximity to York centre was ideal The room was superb clean and leisure facilities were great The only downside is the restaurant menu we thought was not befitting the style of hotel so we eat out each night
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 3일
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - 좋아요

Derek

2024년 3월에 3박 숙박함
답변 제공: Reception 님, 2024년 4월 19일
Thank you kindly for your positive 4/5 review. We look forward to greeting you at the Principal once again in the future. Kind Regards - The Principal York

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with good amenities
2024년 3월에 1박 숙박함
답변 제공: Reception 님, 2024년 3월 28일
Thank you for your excellent 5* review! We hope to welcome you through our doors once again very soon.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Principal Hotel is an amazing hotel. Very close to the train station and easy walking distance to the centre of York. Our room and washroom were spacious and comfortable. The staff were friendly and very helpful. This stay has been a highlight of our stays so far.
2024년 3월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 3월 21일
Dear Catherine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 3월 21일
Dear Helen,Thank you for staying at the Principal York and taking the time to rate our hotel services and facilities. We hope you enjoyed your stay and look forward to welcoming you soon in the near future.Kind Regards,

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic building maintaining many original features. Staff friendly and attentive and more than willing to help with anything. Room was lovely, we stayed in a suite. There was some work going on in hotel, only to be expected in such a large hotel, but this didnt cause any issues. Excellent location for train station
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 18일
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - 훌륭해요

Chloe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing staycation can not fault Has all you need Price is reasonable for what you get The only thing I could fault is the breakfast options not as big and that the scrambled egg is tooo runny
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 18일
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - 훌륭해요

Kengo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 15일
Dear Guest,Thank you for your amazing 5/5 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

10/10 - 훌륭해요

Val

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value for money. Our price included breakfast and a free drink each in the bar.Staff very attentive. Couldnt fault it.Lovely comfortable room.
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 12일
Dear Val,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,