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"Almost everything was perfect. Our room was really nice, the staff friendly and very helpful, food was incredible. The only 2 items that weren't to our liking were the bed and Destination Services. Our room had 2 standard sized beds pushed together instead of the king sized bed we thought we had requested. What 5 star resort does that? One of us was forced to sleep on the seam where the 2 mattresses came together.This was unacceptable and very uncomfortable like staying at a 1 star motel. One of our cell phones fell between the mattresses and was nearly lost until we pulled the beds apart and it fell to the floor.The bus to the airport for our return trip home was over half an hour late and the driver forgot to load all the luggage and had to return to the Palace after picking up people at the Santa Fe. We were almost late for our flight. These were the only 2 things that were negative during our trip. "

"Exceptional"

"Great location. Kind staff. Tons to do. We will be back!"

"Yes - Excellent!"

"Every thing was WONDERFUL. I love to be at this hotel. We are going to come back again. "

"Room was the best serviced room I have ever had on vacation. Trash was emptied twice daily and always fresh towels and bed turndown nightly. The property was incredibly well kept and covered for sun loungers washed and changed every night. "

"Pools chairs were nice and I enjoyed the cushions and pillow. Service was great. Restaurant choices were good room was clean. Pillow service was a nice touch. Staff was friendly and helpful."

"Great service"

"Loved it "