“We had the worst experience at this hotel. We reserved and paid in full six months in advance because we planned to meet our relatives from Ukraine and spend time around this area. When we arrived, the staff transferred our reservation to another hotel without our consent. They claimed due to electrical issue in the room. We believe it was because we paid at a lower price six months ago and the current price went up. They over booked and they decided to cancel ours so I they can offer our rooms...
“We stayed here as a result of a flight cancellation. it is about 10 miles from Pisa airport and we only stayed the one night and were unable to use the spa facilities. they looked good and the staff were very helpful an organised a late meal.
We would return in the future.”