Alsace-Lorraine, Grand Est hotel rooms at the Relais & Chateaux

"Pros: comfortable bed, hot shower, very nice reception staff, good location near train station and historic part of town, good pricing, was offered free coffee because of my complaints Cons: housekeeping didn’t leave enough towels, looks like didn’t clean the shower either, safe stopped working and they didn’t change the battery while we were there. They nicely provide lemon water and popcorn in the lobby, but lemon water was bitter and popcorn machine looks like it hadn’t been cleaned in months."

"Manque d'éclairage, plusieurs ampoules manquantes, salle de bain avec beaucoup de la pourriture dans le bas des murs (évier et bain). Plancher et tablettes salles. Non représentatif des photos. Chauffage non fonctionnel."

"Great location and super clean. Definitely i wll be back"

"Has several rooms to sit in as well as outdoor courtyard. Very relaxing spaces. Excellent breakfast. Cheerful staff. Minutes from train station and very short walk to Canal and old town area. Highly recommend"

"Lovely clean hotel. Great location right near cathedral. Would not hesitate to stay again! "

"The hotel is in a great location. Just a 5 minute walk to Petite France and 10 minutes from the train station. The staff was excellent and made many great recommendations. The breakfast was delicious with a great variety of selections."

"On the whole, we were very happy with our stay here. However, there was one issue that caused us a problem in our apartment (306). Sometimes, there was a strong smell of sewerage on the upper floors but at other times it was ok. We couldn't work out if it was the drains or the air con. This was reported twice to reception and was acted upon both times but was never fully resolved."

"Clean room, staff friendly. air conditioning didn’t work much, minimum it hot was 24C… Good breakfast, but for being France i expected more. Where are the fromage options? They don’t mention within the Expedia app that the pool is closed for kids at 5pm."

"Great location very close to the train station and city centre! The hotel was clean and felt safe, and there is self-serve laundry available at a partner hotel about one block away. "