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Reviews of Wateredge Inn- The Inn Collection group

4 out of 5
Wateredge Inn- The Inn Collection group
BORRANS ROAD, Ambleside, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 182 reviews" "
Rating 8 - Good. 52 out of 182 reviews" "
Rating 6 - Okay. 11 out of 182 reviews" "
Rating 4 - Poor. 3 out of 182 reviews" "
Rating 2 - Terrible. 0 out of 182 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Experience on May 9, 2024
Thank you for your rating. See you again soon.

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wateredge inn was excellent for food breakfast especially the room very clean and with excellent TV and Shower. Staff very friendly and helpful. Only one grudge I was in room 8 and if you’re not slim and petite the toilet was difficult to get on and off. Very confined space.
Stayed 6 nights in Apr 2024
Response from Guest Experience on May 9, 2024
Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The service buildings overlooked by the balconies need tidying up and hidden by hedges/ shrubs/ trees. The shower trays should have anti slip mats provided. Disappointed that no fridge provided
Stayed 2 nights in Apr 2024
Response from Guest Experience on May 9, 2024
Thank you for your feedback. We have anti slips mats available at any of our Inns.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position overlooking the lake . Friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest Experience on Mar 8, 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Colette

Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 14, 2024
Thank you for your rating. See you again soon.

8/10 Good

A

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Birthday Weekend
Great central Venue for my wife's birthday . Excellent staff , great food . Good central location for getting out and about .
Stayed 3 nights in Feb 2024
Response from Guest Experience on Feb 8, 2024
We couldn't be happier that you enjoyed your celebrations with us. We hope to see you again soon.

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Experience on Feb 8, 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Sumeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by super-friendly and helpful staff. Room was a really good size for a standard double and had great views of the lake. The food at the pub was excellent for dinner as well as the breakfast. Easy parking. Will return in the summer!
Stayed 1 night in Jan 2024
Response from Guest Experience on Feb 8, 2024
We can’t wait to welcome you back. Thank you for your feedback.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great bar for food and drinks. Only downsides were my double room was really quite small and the shower was almost claustrophobic. I came into my room to find dirty marks on my duvet. Location is great and the scenery is spectacular!
Stayed 1 night in Jan 2024
Response from Guest Experience on Jan 19, 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, delicious food, delightful location
The room was modern and clean with a fantastic, powerful shower. Food downstairs was delicious. The only negative I would say is that check in is performed by a person who also has to make coffees and deal with cellar issues.
Stayed 1 night in Jan 2024
Response from Guest Experience on Jan 19, 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a single night stop-over but found the hotel was excellent. Quirky building, the room we had was lovely. Bar-restaurant was also to be recommended. Only fault we found was the tv signal kept falling out.
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Stayed 3 nights in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Kendal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Comfortable bed, dining was delicious and convenient to have both a restaurant and bar onsite. Great water pressure and beautiful view! We visited in the winter so not much exploring of the lake but woke up to nothing short of a winter wonderland.
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Carol

Stayed 1 night in Nov 2023
Response from Guest Experience on Dec 8, 2023
Thank you for your rating.

10/10 Excellent

Sam

Stayed 1 night in Nov 2023
Response from Guest Experience on Jan 16, 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Lewis

Stayed 2 nights in Nov 2023
Response from Guest Experience on Jan 16, 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab-u-lous! Amazing experience. We would like to thank Cas, Mike and Zoe and so many others for looking after us and spoiling us. Cannot wait until our next visit.
Stayed 3 nights in Nov 2023
Response from Guest Experience on Nov 24, 2023
Thank you so much for your kind words. We can't wait to welcome you back.

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable value for money, friendly staff and fine food. Thank you
Stayed 1 night in Nov 2023
Response from Guest Experience on Nov 24, 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Tasea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely wonderful
Stayed 5 nights in Sep 2023
Response from Guest Experience on Nov 14, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located for easy reach for Ambleside and great for transport to Bowness & Windermere, the room was very clean and spacious , we had an evening meal and the food was fantastic, also great choice for breakfast in the morning, would highly recommend
Stayed 1 night in Nov 2023
Response from Guest Experience on Nov 10, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Olivier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay at. We recommend it.
Stayed 1 night in Nov 2023
Response from Guest Experience on Nov 10, 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lights on the path to the car park did not work.
Stayed 5 nights in Oct 2023
Response from Guest Experience on Nov 10, 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Terrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to walk into Ambleside, and being right on the lake was lovely. It was beautiful and so enjoyable to sit lakeside to have meals, and see the lake from our room. Really enjoyed our stay.
Stayed 3 nights in Sep 2023
Response from Guest Experience on Nov 2, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, really friendly staff, great location.
Stayed 2 nights in Oct 2023
Response from Guest Experience on Nov 2, 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Loved our stay nice friendly staff. Lovely food Really enjoyed ourselves. Will definitely come back
Looking out over lake Windermere
Stayed 3 nights in Oct 2023
Response from Guest Experience on Nov 1, 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite not being able to arrive here until late, we received a very cheerful welcome from our hostess who even showed us our room. Excellent space and furnishings and waterside view beautiful, especially from the pub garden. Good mixed hot and cold breakfast. Excellent stay.
Stayed 1 night in Oct 2023
Response from Guest Experience on Nov 1, 2023
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location rooms fantastic food brilliant
Stayed 2 nights in Oct 2023
Response from Guest Experience on Oct 24, 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
Overall the hotel is good. Clean, comfortable and the food good. The room is clean and comfortable and house keeping was good with tea/coffee etc refills, bed made and clean towels. However room 6 should not be booked as the noise from the kitchen and venting system is bad. Loud booms from the metal vents and sounds like beer barrels being moved.
Stayed 3 nights in Oct 2023
Response from Guest Experience on Oct 24, 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Experience on Oct 12, 2023
Thank you for your rating. See you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 11, 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night back from Scotland
Good place for a weekend away by the lake and the can walk to the ferry station on the lake . Only one thing I would say about the rooms you can here everyone else is rooms no soundproof.
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 9, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We were two couples. Two double rooms were booked on the same booking and charged at the same price..when we arrived one room allocated was very big and what I would have expected for the money paid. The other double room was very small indeed and not satisfactory at all, for the money the hotel charged. The hotel was fully booked when we asked to change it. This was a special birthday occasion and somewhat spoiled the event. Also, I was very disappointed with the ‘Buffet’ breakfast??? Although the food was of a good quality, we had to wait quite a while for fresh fried eggs, clean mugs for hot drinks, no teaspoons or sugar replenished, would normally not expect this in a hotel. Overall, I was very disappointed in our stay, having honeymooned there 25 years ago.
Stayed 2 nights in Sep 2023
Response from Guest Experience on Oct 4, 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Enjoyed my stay at Wateredge Inn. Clean room and nice staff. Would stay here again.
Stayed 1 night in Oct 2023
Response from Guest Experience on Oct 3, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023
Response from Guest Experience on Oct 3, 2023
Thank you for your rating. We would love to see you again.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 29, 2023
Thank you for you rating. See you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will come back to this hotel
Great hotel recommend.
Stayed 2 nights in Sep 2023
Response from Guest Experience on Sep 29, 2023
Thank you for your review. We would love to welcome you back soon.

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities, room comfort
Good decor, very clean with friendly staff.
Stayed 1 night in Sep 2023
Response from Guest Experience on Sep 28, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and wonderful staff
We had a lovely room with wonderful staff, and we would thoroughly recommend it for a restful break.
Stayed 4 nights in Sep 2023
Response from Guest Experience on Sep 28, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Mark

Traveled with family
Liked: Property conditions & facilities, room comfort
Reasonable overall
The staff were very friendly and clearly working hard. Probably overworked and understaffed is the impression we got. Our room wasn't cleaned for the last 2 days - on the first occasion a general member of staff came to do it while we went out to the lake and the second time was too late in the day with the kids evening routine so we opted for the free drinks instead (you can have this instead of having your room cleaned - although this was intended as a choice). Great location and good food choice. A bit short on parking as part of the car park used as a compound for building works during our stay. We paid about £265 per night for a "suite" which was really more of a large room. Probably overpriced at this with hindsight. £150 pre night would have been more on the mark.
Stayed 4 nights in Aug 2023
Response from Guest Experience on Sep 28, 2023
Many thanks for the review, I'm glad you enjoyed your experience and hope you return again soon. Rooms are serviced on request but I'll be sure to pass on your feedback to the team.

6/10 Okay

Colin

Traveled with partner
Liked: Cleanliness
We liked the room, breakfast selections, views from the garden. We did not like the noise, the understaffing, the chaos at booking in, the lack of parking, the busy Road between us and the hotel, the time it took for meal service.
Stayed 2 nights in Aug 2023
Response from Guest Experience on Sep 28, 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

8/10 Good

Amber

Stayed 2 nights in Aug 2023
Response from Guest Experience on Sep 28, 2023
Thank you for your rating. We would love to see you again.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Experience on Sep 28, 2023
Thank you for your rating. See you again soon.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on Sep 28, 2023
Thank you for your rating! See you again soon.

10/10 Excellent

Lukasz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience
Stayed 1 night in Aug 2023
Response from Guest Experience on Aug 7, 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience on Aug 1, 2023
Thank you for your rating. See you again soon.

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay and the food we had at dinner was so good. Lovely staff and ambience was great. Was very sad to leave Would definitely go back
Response from Guest Experience on Jul 12, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. We look forward to seeing you again soon.

4/10 Poor

Liz

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Not the place it was. Money is the object now, crowded with chairs, tables, and picnic tables well into the view, menu is poor, chips and chips and chips, building works/generators wake you at 7.30am, and don’t forget that the room rate rises down the week towards the weekend!
Stayed 5 nights in Jun 2023
Response from Guest Experience on Jul 4, 2023
I'm sorry to hear you feel this way. Our aim has always been to stay true to our pub roots and provide a comfortable and relaxing inn where everyone would like to eat, drink, sleep, and explore from. We strive to maintain our high standards across the board with the warmest of welcomes and outstanding customer service always at the forefront of everything we do. I apologise you felt we have missed the mark. I will ensure your comments are passed on to the team and we hope to see you again to provide you with the experience we are known for.

10/10 Excellent

Tsang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Excellent lakeside view restaurant. Staff and very friendly and helpful. Room is clean, spacious and stylish. Bed is very comfortable. Execellent experience.
Stayed 1 night in Jun 2023
Response from Guest Experience on Jun 20, 2023
Thank you so much for your feedback. We would love to welcome you back soon.