“I have never been spoken to or treated so poorly by someone working in customer service.
The hotel was unable to honor the reservation I had booked, which was frustrating and incredibly inconvenient on its own. What made the experience completely unacceptable was the way the front desk employee handled it. Rather than acknowledging the issue and making any real effort to help correct the hotel’s mistake, she was rude, dismissive, confrontational, and repeatedly pushed the responsibility back...
“I have never been spoken to or treated so poorly by someone working in customer service.
The hotel was unable to honor the reservation I had booked, which was frustrating and incredibly inconvenient on its own. What made the experience completely unacceptable was the way the front desk employee handled it. Rather than acknowledging the issue and making any real effort to help correct the hotel’s mistake, she was rude, dismissive, confrontational, and repeatedly pushed the responsibility back...
Kristen