Hacienda Hotel El Percal

Property class: 3

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Reviews

9.0 out of 10
Wonderful
Free full breakfast, a free daily manager's reception, and a garden are just a few of the amenities provided at Hacienda Hotel El Percal. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Traditional Double Room

A bedroom with a bed, bedside tables, a hanging light fixture, and a view of the outdoors through a door.

Traditional Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Quadruple Room

A room with two beds, a wooden floor, and a view of greenery through open windows.

Traditional Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Triple Room

A bedroom with a bed, bedside table, lamp, and a white railing.

Traditional Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room

A bedroom with a bed, a desk, a chair, a television, and a ceiling fan.

Deluxe Double Room

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

A modern bedroom with two beds, a wooden table, and a hanging light fixture.

Deluxe Triple Room

  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room

A bedroom with a bed, a desk, a chair, a ceiling fan, and a view of the outdoors.

Deluxe Quadruple Room

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Located in Montenegro, Hacienda Hotel El Percal is in a rural area. Quimbaya Gold Museum and Museo del Oro Quimbaya are cultural highlights, and travelers looking to shop may want to visit Cerritos del Mar and Unicentro Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Centenario Stadium or Coliseo de la Isleta. Visit our Montenegro travel guide
Map
Vereda la Paloma, 2 Km del Parque del Cafe, Montenegro, Quindio, 633001

What's nearby

  • A wooden bridge with railings, surrounded by lush greenery and trees.
    Coffee Park
    9 min drive - 4.7 km
  • Finca La Alejandra Cacao Tour
    5 min drive - 2.2 km
  • Armenia Country Club
    38 min drive - 22.3 km
  • Parque De La Vida
    51 min drive - 27.8 km
  • Metropolitan Cultural Convention Centre of Quindío
    57 min drive - 29.5 km

Getting around

  • Armenia (AXM-El Eden)
    36 min drive

Restaurants

  • Café Quindío
    21 min drive
  • Estación Gourmet
    10 min drive
  • Plaza de Comidas
    7 min drive
  • Juan Valdez Café
    6 min drive
  • Sendero del Café
    7 min drive

About this property

Hacienda Hotel El Percal

  • Hotel near Coffee Park
  • Free full breakfast, a free daily manager's reception, and a garden are just a few of the amenities provided at Hacienda Hotel El Percal. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
  • Additional perks include:
    • An outdoor pool along with sun loungers and pool umbrellas
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a porter/bellhop, and tour/ticket assistance
    • Luggage storage, a front-desk safe, and concierge services
  • Room features
  • All guestrooms at Hacienda Hotel El Percal have amenities such as free WiFi.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers
    • 42-inch flat-screen TVs with premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of COP 35000 per pet, per night

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 90000 per night

Property payment types

  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: COP 30.0 per stay
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 70000 per vehicle (one-way)
  • Pet fee: COP 35000 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: COP 90000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 9:30 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hacienda Hotel El Percal have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–9:30 PM.

Is Hacienda Hotel El Percal pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 35000 per pet, per night.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hacienda Hotel El Percal?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hacienda Hotel El Percal?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Does Hacienda Hotel El Percal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 70000 per vehicle applies.

Where is Hacienda Hotel El Percal located?

Situated in a rural location, this hotel is 1.2 mi (1.9 km) from Finca La Alejandra Cacao Tour and 1.4 mi (2.3 km) from Coffee Park. La Timid Waterfall and Parque Los Arrieros are also within 9 mi (15 km).

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Reviews

Hacienda Hotel El Percal Reviews

9.0

Wonderful

9.4

Cleanliness

10

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 31 out of 47 reviews
Rating 8 - Good. 11 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location, food, service and staff just amazing.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great people that run the place - looks better than on the photos. Would highly recommend. The hotel also organises tours at attractive prices.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I choose the moderns room with the fan. The place is secluded, quiet, with easy transportation from the coffee park by taxi, and the hotel also offers transportation service.. The place is a farm, surrounded by plants and palms, so quiet, relaxing with birds around… The hotel serve a nice breakfast and offer dinner services too.. the staff was nice and welcoming
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can find Better

The place is nice but you have to wait for service because they seem to be okay with having people wait. The room provided to us smelled extremely humid. When I went to use the bathroom I noticed the fan wasnt working and there was mildew all over the ceiing. I brought it to their attention and asked to switch rooms. They said they would make a note since it was late but when we left the next day and someone went into the room to paint the ceiling. When I returned the smell was gone however, it started lingering again when we were leaving. We ordered a taxi with them and they UP the price of the taxi to make commission. Not all the service was bad as some of the younger staff was really polite. However, it needs improvement. Power went out our second night and we did not receive a discount.They didnt even have lamps to provide and because the water is operated by a pump water went out as well. When I was leaving they told me to come settle the amount due for dinner we had the first night. I did but any other place would have waived the dinner due to the multiple inconvenienes faced.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and helpful staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and peaceful. I would give it 5 stars all around except there was no hot water in the bathroom. We asked several times for them to fix this problem and each time they were pleasant and agreeable but it never was repaired. I wish they would have told me they were never going to fix it because each day we told them and they would tell me it would be restored, I would wait, turning on the shower, over and over-until I would give up for another day. I would take a cold shower for my body, freezing but I never could wash my hair f-for 4 days.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities
Just great!!!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to go to disconnect. The staff and our tour guide were attentive. El Parque del Cafe is 10 minutes away from the property and not far from Montenegro, a local town.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm is good if you like that sort of thing. It is not a 5 star or even 4 star hotel. Being an older property (1920s), rooms are very scanty, no hanging closets, hot water is intermittent, approach roads are full of pot holes.
Stayed 3 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Se ofrecen servicios que no están disponible
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda hacienda para descansar, habitaciones amplias y limpias. Desayuno delicioso.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar encantador, muy cerca del Parque del Café ☕🌄 Nos hospedamos en el Hotel Hacienda El Percal durante nuestro viaje familiar por el Eje Cafetero y fue una experiencia maravillosa. El hotel está muy, muy cerca del Parque del Café —a solo unos minutos—, lo que lo hace ideal para quienes quieren disfrutar del parque y descansar luego en un entorno tranquilo y natural. El acceso es por una vía rural desde la carretera principal, unos 10 minutos manejando por un camino que no está en las mejores condiciones, pero totalmente transitable con cuidado (incluso nosotros, con un carro bajito y en plena temporada de lluvias, llegamos sin problema). Las instalaciones son cómodas, las habitaciones limpias y amplias, y el entorno es precioso: naturaleza, aire puro y mucha paz. El servicio de alimentación del restaurante del hotel merece una mención especial. En una zona donde no hay muchas opciones gastronómicas de calidad, fue un alivio encontrar comidas deliciosas, bien servidas y con precios justos. El personal es extremadamente amable y atento. Nuestros hijos la pasaron increíble y aún sueñan con volver. Los mimaron muchísimo, sobre todo la noche en que les organizaron una fogata con malvaviscos, y cuando disfrutamos del jacuzzi bajo las estrellas. Queremos destacar especialmente al trabajador que nos hizo la fogata: una persona amable, dedicada y con una gran disposición para que todo saliera perfecto.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impecable

El hotel hermoso, el personal súper amable y dispuesto para todo. La comida deliciosa. Las habitaciones lindas, cómodas y limpias. Pienso regresar pronto porque la experiencia fue increíble.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Lo mas rico la comida, deliciosa, lo malo la habitacion sin agua toda una noche
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Me encantó, muy hermoso y la naturaleza espectacular
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hermoso despertar cada día con el canto de los pájaros, la frescura de su clima y la amabilidad de su gente y mascotas.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente propiedad, solo le falta conservar un poco mas la esencia de la finca
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente el servicio, las instalaciones, la comida. Gratamente sorprendida
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Esta propiedad estuvo excelente para una persona que no necesite acceso al internet ya que es demasiado limitado (solo en la zona de comidas) en la reserva decía wifi pero realmente no es así. Viajamos de USA de vacaciones y lo que más esperábamos era poder disfrutar de las delicias del Quindío CAFÉ en especial y la comida y estás dos cosas fueron pésimas!!! El café nada que ver y la comida me queda más rica a mi…. Las facilidades y la finca como tal muy bella. Si están mirando quedarse en un sitio cerca al pueblo para poder comer comida de verdad rica este no es el lugar ya que es alejado del pueblo y prácticamente obliga a los comensales a comer platos que desilusionan
Stayed 5 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
En general muy bien todo
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosa finca con el mejor servicio

Una hermosa finca atendida por la familia dueña de esta, con el mejor servicio, calidez y cercanía.
Stayed 5 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que mas me gusto es la amabilidad y siempre atentos a lo que uno necesita, La comida muy rica,mis padres quedaron muy contentos,pensamos volver. Mil gracias a todos y en especial a Jhonny por su atención. Dexys Begaud.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Jan 2022