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Reviews of Home2 Suites by Hilton Atlanta Airport West

3 out of 5
Home2 Suites by Hilton Atlanta Airport West
3700 Princeton Lakes Pkwy, Atlanta, GA

Reviews

6.6
Rating 10 - Excellent. 74 out of 204 reviews" "
Rating 8 - Good. 31 out of 204 reviews" "
Rating 6 - Okay. 16 out of 204 reviews" "
Rating 4 - Poor. 29 out of 204 reviews" "
Rating 2 - Terrible. 54 out of 204 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Oleg, Boiling Springs

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Chandra

Stayed 2 nights in Feb 2024

8/10 Good

Renee

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023

10/10 Excellent

malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

JAMIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful with a late check in. Traveling with kids, animals and we were exhausted. They receptionists was very nice and made it easy ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone on staff was completely the best !!
Stayed 3 nights in Jan 2024

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay. Staff was kind. Breakfast could be improved as far as selections. Also turkey sausage or bacon should be an option.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marcelia

Traveled with family and small children, Traveled with group
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Chasity

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would've received 5 star if our TV in our room worked properly. The maintenance tech tried fixing it twice but was unsuccessful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great staff was great
Stayed 4 nights in Dec 2023

2/10 Terrible

Lawanna

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Dwayne

Liked: Amenities
Property could use updating and general cleaning. Breakfast selections could be improved.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacqulyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Nov 2023

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Tracie

Traveled with family
Liked: Staff & service
Bathroom door did not close. Room provided was not like the picture and although the reservation had four people, there weren't enough towels for everyone and I just didn't feel like asking for them. I also had to ask for extra bedding for the sofa bed. It was disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Theresa

Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stay close to ATL
Minutes from the airport. Convenient location.
Stayed 1 night in Oct 2023

10/10 Excellent

Constance

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

vernishia renee, fpo

Stayed 2 nights in Sep 2023

10/10 Excellent

Edgar

Stayed 2 nights in Sep 2023

10/10 Excellent

Ricque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Mary

Stayed 1 night in Sep 2023

4/10 Poor

Rochelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not worth the cash
So let me start by saying. Updates are needed , ice machine was not working on 3 rd floor, my door on my room. Would not lock had to be repaired and what was done was not sufficient or safe. No one came to clean room. Not even a knock at the door! Had to request towels and then told they didn’t have any. So we had to wait. And the was a mildew smell For almost 600$ This won’t-happen again and was not told about incidentals until at the hotel … and my daughter ear pods came up missing … tracked them to the hotel but they said they haven’t seen any !
Stayed 3 nights in Sep 2023

10/10 Excellent

Vernishia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel like all other Hilton brand hotels I’ve stayed at have always been great! The staff was warm, welcoming and accommodating.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan, Freeport

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean rooms, feels like home
Stayed 1 night in Jul 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and Gross Bathroom with Wet Towels
We normally enjoy our stay at Home2Suites and that is why we chose this hotel. However, this is the worse Home2Suites experience we have ever had. We arrived very late only to find that the bathroom was dirty - hair, bugs, stains on and around the toilet, and toothpaste stains on the faucets as if it hasn't been clean at all. Since it was late, we tried to ignore the grossness and quickly took a shower only to find out that the only 2 towels available were WET but folded up. We weren't sure if it was clean or dirty and had to go to the front desk and asked for new, clean and dry towels. We also had to make another trip to the front desk to get beddings for the pull out couch which was not readily available in the room (like usual). By then, we were tired and exhausted to even make a complaint so we just went to bed. Overall, I do not recommend this hotel at all and will not be returning. The cleanliness of the bathroom was gross and unacceptable.
Stayed 1 night in Apr 2023

10/10 Excellent

Irma

Liked: Property conditions & facilities
Had great service. Didn't like that you only get one key. Room smelled bad.
Stayed 3 nights in Jul 2023

4/10 Poor

Tripp

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, the room was not clean. Hair in the room and shower. Used soap in the shower, and no TP. Electrical outlet hanging out of the wall. Stains on the light switches that resembles dried blood. Smells like cat or dog pee in the room.
Stayed 2 nights in Jul 2023

8/10 Good

Alexis

Stayed 5 nights in Jun 2023

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dina, Dothan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. However, our room smelled of dog pee and the door had to be slammed shut because of misalignment of the door. Staff were nice and friendly. The proximity to stores was very convenient.
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 1 night in Jun 2023

6/10 Okay

bridget

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was filthy upon checkin. Smelled like someone was smoking in the room before us. Bathroom is gross, all cabinets have something splashed on them and dont even look loot they pretended to clean. Front desk staff was nice at checkin though
Stayed 1 night in Jun 2023

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Laurence T

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't Stay Here Again
Two night stay and Mr. Hilton must be rolling in his grave. Upon checkin, our room door was open, lights on, and the TV said welcome Jeff. My name is Larry and though we were in room 216 the TV said Room 206. The toilet seat was like sitting on a slip and slide it was so loose. I repaired it using a butter knife as a screwdriver. Yes, I washed it. Bathroom had mold and hair in the shower, giant cobwebs by the bed, only a half roll of toilet paper, towels that smelled like grease, a rusty lamp, no lid for the ice bucket, cups and fixings for the coffee maker but NO coffee maker, bathroom faucet with an aerator that hasn't been cleaned in a century, entry door was super hard to get closed, and last but not least, there were BOOGERS ON THE WALL. Yup! BOOGERS. Right by the bed. All that combined with the daily car full of the same people (employees?) smoking pot in a car in the lot left me giving this place a rating of DUMP. Lobby area was nice, our room was gross. Pictures below, including the boogers. I can only surmise they have a lazy cleaning staff not doing their jobs at all and a manager who clearly doesn't give a rat's about his/her hotel and how it looks to customers. I wouldn't put my worst enemy up at this hotel.
Booger
Booger
Cobweb
Rusty lamp
Stayed 2 nights in Jun 2023

6/10 Okay

Myralinda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Preparedness is needed
Aside from missing linens within room, and available linens unavailable. Front Desk personnel was friendly and prompt to checking in. Beds themselves were loud. The stay was an average ok.
Stayed 1 night in Jun 2023

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is nice and clean. It just needs more security at night. My vehicle was broken into. The property isn't responsible but at least show more compassion to assist the quest if they need it. Don't remember the young man name that
Stayed 1 night in May 2023

4/10 Poor

Goranka

Disliked: Cleanliness, property conditions & facilities
Room wasn’t clean
Stayed 2 nights in May 2023

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
My first room the shower ha black mold on the door and inside the shower and the room was not properly cleaned. The room I was moved to had hair all in and around the tub and there was a dirt ring around it. Anthony made sure the night person cleaned it. The morning of the day I left the bathroom door had air on the back of it like someone had shaved. I was totally done when I seen that because I was confused on how that happened. I have never experienced uncleanliness in a Hilton property like that before. There was trash when I got off the elevator and all down the hall. Anthony was very apologetic and accommodating.
Stayed 1 night in May 2023

6/10 Okay

Lamona

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Apr 2023

4/10 Poor

Neptina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

lashica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was quiet & clean.
Stayed 1 night in Apr 2023

8/10 Good

Mahasin

Traveled with family
Liked: Staff & service, room comfort
Front desk staff on point
The front desk service was lovely, considerate and friendly but due to recent changes the house keeping service is trying to build its way up and being short staff does not help. The tvs in the rooms need to be changed, as they are not easily workable. Overall the staff that was there was nothing short of amazing and will keep me and my family coming back. Great service 👏 Raven and Dyamond we appreciate you. Thank you for understanding in our time of need.
Stayed 3 nights in Apr 2023