고급 침구, 책상, 노트북 작업 공간, 암막 커튼
예약 가능 여부 확인

소네스타 셀렉트 애틀랜타 컴벌랜드 갤러리아 여행 후기

3 out of 5
소네스타 셀렉트 애틀랜타 컴벌랜드 갤러리아
3000 Cumberland Blvd Se, Atlanta, GA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1589개 이용 후기 중 829개" "
평점 8 - 좋아요. 1589개 이용 후기 중 376개" "
평점 6 - 괜찮아요. 1589개 이용 후기 중 179개" "
평점 4 - 별로예요. 1589개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1589개 이용 후기 중 119개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Brandee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel. Clean. Beds were comfortable. Within walking distance from restaurants as well as a shopping mall across the street. Also not a far walk from Truist Park.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Alira

별로예요: 청결 상태, 직원 및 서비스
We got checked into the wrong room unbeknownst to us. Which ended up being a connecting room (which we did not request) to people we did not know. They were loud all night but that’s not even the worst part. We leave our room to come back to our door being open, we shrugged it off as we thought it could’ve been a mistake on our behalf. We finally get to bed and around 8 in the morning we are woken up to the maintenance manager quite literally screaming at our door from the outside, telling us to come outside because they assumed we where there unlawfully, when we got checked In, received room keys, and everything. We go down stairs only to find out that they put us in the wrong room completely. Had us mixed up with another person with the same last name, and that our room was considered vacant. So not only was the room we received not cleaned, we got the wrong room, some random person had a key to our room, and we where woken up out of our sleep by screaming at our door. We are currently in the process of trying to get a refund through Expedia if the manger allows. Definitely not a great experience for us, very unsafe for a traveling female.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Shanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 4월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 24일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Jasmine 님, Marietta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 24일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 편의 시설/서비스
Good price. Great location.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 24일
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 - 괜찮아요

Adam

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Average hotel. Would consider very average when for the same price multiple hotels offer free parking and free breakfast.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

6/10 - 괜찮아요

Ahmad

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Needs a lot of improvement… not really recommended
2024년 5월에 5박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the internet service. We will address these concerns and your feedback will help us improve for your next visit.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it was just far enough away from downtown to be away from the crime. Kept my car safe, in a good neighborhood. Front desk guy was really friendly, he let me check in early when i arrived early too. I would stay there again.
2024년 5월에 2박 숙박함
답변 제공: B. Cardona 님, 2024년 5월 17일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 - 괜찮아요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My overall stay was good. The only thing I didn't like was my first room had a smell to it. I went to the front desk and she changed my room. The staff was very nice and friendly. Also, my room didn't have any hand soap/bar at the sink to wash hands with.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 16일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 16일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 - 너무 별로예요

Markeith

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel had a stench in room. Bed frame, TVs, and room phone was dusty. I had to call several time to reach the front desk. I asked for extra sheets and they gave me some that had stains on them.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 15일
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

2/10 - 너무 별로예요

Markeith

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was not clean, very dusty, and had a a smell of wet mildew. I asked for extra sheets and some of the sheets were dirty. I Had to make several calls to the front desk to get an answer. It had dust on the bed frames, tvs, and room phones. Hotel had a stench.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 15일
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 - 훌륭해요

Marquis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 16일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking! Close parking. 1 mile from Truist Park. Easy check in process.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 16일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Ellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 15일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

4/10 - 별로예요

Kristen

별로예요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 15일
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 - 훌륭해요

Lee Ann

좋아요: 청결 상태, 직원 및 서비스
My go to hotel when in Atlanta. No frills, but clean, safe, and inexpensive. Staff is very friendly and helpful.
2024년 5월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Haris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property for a great price. Very walkable to the mall and other restaurants nearby.
2024년 5월에 4박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to work, shopping and Truist park
2024년 5월에 3박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 - 괜찮아요

GPz

좋아요: 숙박 시설 상태 및 시설
It was beautiful but my tv in my room did not work room 308
2024년 5월에 5박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Jaime Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Jay

Good
2024년 2월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 - 훌륭해요

Tresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
How quickly the staff found my reservation
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, spacious, clean rooms!
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 14일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Shikina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Night clerk was friendly and courteous.
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for the review. We look forward to seeing you again soon!

4/10 - 별로예요

Jacklyn

2024년 5월에 4박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 - 좋아요

Gerardo

2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Wu 님, Brentwood

좋아요: 직원 및 서비스
The room was not ready when we checked in around 9:00 pm. The front desk was not aware the room had not been cleaned
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 - 훌륭해요

Camillah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 5월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 9일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful. Iesha was the best
2024년 4월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 4일
Thank you for your positive review. We look forward to your return.

8/10 - 좋아요

Blake

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was great for a weekend getaway!
2024년 4월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 3일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jacques

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only 2 things I didn't like were that was no soap in the shower and that the bathtub was really slippery... no safe mat or else...
2024년 5월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 3일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Michelle

2024년 4월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Melinda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get to my conference.
2024년 4월에 2박 숙박함
답변 제공: B. Cardona 님, 2024년 5월 1일
Thank you for the review. We look forward to seeing you again soon!

8/10 - 좋아요

Carl

가족 여행
Excellent and pleasant staff.
2024년 4월에 2박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

JAMES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. And very convenient to the stadium.
2024년 4월에 1박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you for the review. We look forward to seeing you again soon!

6/10 - 괜찮아요

Clyde

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is professional,
2024년 4월에 1박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you for the review. We look forward to seeing you again soon!

6/10 - 괜찮아요

Andrew

2024년 4월에 1박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you for your review. We hope to see you again soon!

10/10 - 훌륭해요

Datrick

2024년 4월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about our stay. We will definitely be back.
2024년 4월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 4월 28일
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

yoselyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Joseph

2024년 4월에 7박 숙박함
답변 제공: Sonesta Select 님, 2024년 5월 20일
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 - 훌륭해요

Sheri

좋아요: 편의 시설/서비스
Consistently good
2024년 4월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 4월 28일
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 - 훌륭해요

swan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am really enjoyed this property the amenities like pool. I felt safe area around & inside is really nice clean smells good. The staff were really helpful & polite . The view from room was lovely big spacious room w/ sofa desk area nice big bed clean sheets nice bathroom. Also no one came to knock door rushing or slowing down to check out. Very pleasant experience
2024년 4월에 2박 숙박함
답변 제공: B. Cardona 님, 2024년 4월 29일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Sid

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and the room was as advertised. The Sonesta Select was a great hub for our visit to Atlanta.
2024년 4월에 4박 숙박함
답변 제공: Sonesta Select 님, 2024년 4월 26일
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.