Thank you for taking the time to review your stay. We take all reviews very seriously and you can be assured that we have shared your comments and address your concerns with all the departments. I apologize if any of our staff was rude; this is not tolerated and we will fully investigate your comments. We thank you for taking the time to bring these things to our attention.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

The local and state Lodging Associations continue to work the mayor and city council to address the homeless issue within our city. I can understand your concerns as certainly this is not in line with the experience our city strives to and consistently provides to our visitors. We pride ourselves on our guests having a great visit and I will pass your comments on to the association and city officials at our next board meeting.

Thank you for your review and for spending your birthday with us. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We know a good night’s sleep is important and I sincerely apologize for the noise issue during your stay. I will address your feedback with our team. Please consider a future stay so that we may have another chance to change your opinion of our hotel.

Thank you for your review. We’re thrilled to hear you had such an overall great stay with us. We look forward to seeing you again on your next visit.

Thank you for your review. It is clear that we missed several key opportunities to impress you. We regret that your stay was not perfect in every way. Please accept our sincerest apologies if you experienced anything less than stellar service. It is our sincere hope to have a future opportunity to welcome you back and win your trust in our services.

Thank you for your review. We appreciate the kind words about the staff and our facilities. My team truly cares about helping create a memorable time here in Austin. This staff makes our hotel. The hotel is just walls, our employees breathe life into them. Friendly, helpful, and eager to please. I am proud to have such a great team. I am delighted to hear of your great stay. We look forward to seeing you on a return trip!

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the Austin Convention Center. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire housekeeping team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly 100% memorable experience and for that we are sorry. We hope you’ll consider a future stay the next time you’re in the area so that we may change your impression of our property.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for taking the time to review our hotel and for your candor. We deeply regret if you experienced anything less than our best service while trying to park your motorcycle. We will speak to our valet staff to ensure there is no more confusion in the future. Thank you for your helpful feedback, we hope that you would reconsider and that we would have an opportunity to welcome you back again.

On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. The local and state Lodging Associations continue to work the mayor and city council to address the homeless issue within our city. I can understand your concerns as certainly this is not in line with the experience our city strives to and consistently provides to our visitors. We hope you will consider us for future visits, so that we can better deliver upon the guest experience you deserve.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. Parking in Downtown Austin is very limited and currently a premium throughout the market due to a lack of options. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for taking the time to review your stay with us. Parking in Downtown Austin is very limited and currently a premium throughout the market due to a lack of options. We do offer a package rate that includes a substantial discount on parking you might want to try on your next visit.

Thank you for your candid review. It is clear that we missed several key opportunities to impress you. We regret that your stay was not perfect in every way. Please accept our sincerest apologies if you experienced anything less than stellar service. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.

Please accept our apology for not meeting your expectations during your stay. The local and state Lodging Associations continue to work the mayor and city council to address the homeless issue within our city. I can understand your concerns as certainly this is not in line with the experience our city strives to and consistently provides to our visitors. We pride ourselves on our guests having a great visit and I will pass your comments on to the association and city officials at our next board meeting.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

We sincerely appreciate your feedback and we are very sorry you were unhappy with the age of our hotel. Our lobby and elevators were just renovated this spring and we are scheduled for a room's renovation in late 2024. The hotel is just walls that can be newly built or a bit older as our is. The staff here is what makes this hotel such a special place and as you pointed out, THEY make the difference in your stay.

Thank you for your review. It is great to read that our location made it easy and convenient to local restaurants in Austin. We look forward to seeing you again on your next visit.

Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for taking the time to share your experience about your recent stay at our hotel. We are a non-smoking facility for the comfort and enjoyment of all our guests. We have automatic sensors that detect smoking and vaping and any form of combustion in all our guest rooms. The sensor was triggered in your guestroom and has been confirmed on 12/30 at 6:02 PM.

Thank you for your review. It is clear that we missed several key opportunities to impress you. We regret that your stay was not perfect in every way. Please accept our sincerest apologies if you experienced anything less than stellar service. We hope you will consider us for future visits, so that we can better deliver upon the guest experience you deserve.

Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations for breakfast. I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Dear Juan,I wanted to take a moment to thank you for staying with us, and for giving us feedback on your stay. We are always looking for new ways to improve our guests' experience and comments like yours help us prioritize the issues most affecting our guests. We hope you truly felt at home and will consider staying with us again next time you visit Austin!Yours in hospitality,Cody ArnAssistant General Manager

Dear Alexa,I wanted to take a moment to thank you for staying with us, and for giving us feedback on your stay. We are always looking for new ways to improve our guests' experience and comments like yours help us prioritize the issues most affecting our guests. We hope you truly felt at home and will consider staying with us again next time you visit Austin!Yours in hospitality,Cody ArnAssistant General Manager

Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

We sincerely appreciate your feedback and we are very sorry you were unhappy with the age of our hotel. I apologize if any of our staff was rude; this is not tolerated and investigated. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Thank you for your review. We’re thrilled to hear you had such an overall great stay with us. I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.

Thank you for your review. It is great to read that your room was clean and comfortable. The hotel is just walls that can be newly built or a bit older as our is. The staff here is what makes this hotel such a special place and THEY make the difference in your stay.

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations.

Dear Guest,I wanted to take a moment to thank you for staying with us at the Hilton Garden Inn and providing us with feedback on your stay. We always strive to offer the highest standards in guest satisfaction and I'm so glad to hear your stay went so well. I hope you'll consider staying with us again next time you're visiting Austin!Yours in hospitality,Cody ArnAssistant General ManagerHilton Garden Inn Austin Downtown Convention Center

Dear Guest,I wanted to take a moment to thank you for staying with us at the Hilton Garden Inn and providing us with feedback on your stay. We are always looking for new ways to improve our guests' experience and comments like yours help us prioritize the issues that most concern our guests. We always strive t offer the highest standards in guest satisfaction and it is clear we fell short of that goal during your stay. I hope you will give us the chance to prove that this was an exception next time you visit Austin.Yours in hospitality,Cody ArnAssistant General ManagerHilton Garden Inn Austin Downtown Convention Center

Dear Abiodun,I wanted to take a moment to thank you for staying with us at the Hilton Garden Inn and providing us with feedback on your stay. We always strive to offer the highest standards in guest satisfaction and I'm so glad to hear your stay went so well. I hope you'll consider staying with us again next time you're visiting Austin!Yours in hospitality,Cody ArnAssistant General ManagerHilton Garden Inn Austin Downtown Convention Center

Dear Alex,I wanted to take a moment to thank you for staying with us at the Hilton Garden Inn and providing us with feedback on your stay. We always strive to offer the highest standards in guest satisfaction and I'm so glad to hear your stay went so well. I hope you'll consider staying with us again next time you're visiting Austin!Yours in hospitality,Cody ArnAssistant General ManagerHilton Garden Inn Austin Downtown Convention Center