Austrias, Madrid hotel rooms at the Santos

"The room is very clean. We loved that they provided coffee, tea and water in the bedroom. The hotel is fully renovated, the bathroom is nice our only concern is that the shower door doesn't close properly and the shower is right on the middle in front of the doors. "

"The AC was not working or they have it set up to only at 24 degrees it was hot most of the time I which they will fix that so í could give them a 5 start. "

"Every thing always is nice and clean"

"Great central location. Large spacious apartment. Rooftop views great with sun chairs. Only criticism the kitchen equipment was lacking but if you asked they bring We didn’t have a kettle and only 2 knives "

"Clean"

"Everything was perfectly clean and organized. It is also in a greta area"

"This was our experience staying 3 nights. Location is really good close to metro station and the Royal Palace thats about it for positives. *There are No Safes/ Locker in rooms. After our first morning exploring we returned back and our room door was not shut after cleaning. Thankfully nothing was missing as our passports and belonginings were there. For saftey we called the front desk to just let them know about it. They mentioned they noted it down for the manager and that was perfect. Next day of exploring we retuned back to our room this time door was locked. But what seems like retaliation the cleaning staff did not even make our bed. Just threw 2 new face towels in the bathroom and left. I took pictures of the state of the room and then infromed the front desk. The staff was appologetic and shocked, they told me to email the manager (madrid@thesocialhub.co) they infromed me they have forwaded my email and will get back to me shortly. So far no response which is the reason why im leaving a review. We travel to many cities over the past 5 years and never had complaints at anybof our stays. This is the first time im actually leaving a review for a hotel because of the lack of reponse. Hopefully this is a one off situation and not occur moving forward. (Will post pictures if hotel.com allows of how we came back to the "cleaned" room."

"One of the best hotels I’ve ever stayed in! The breakfast was amazing with traditional Spanish breakfast and lots of variety to choose from. Fresh squeezed juices and delicious coffee. Totally worth 13 EUR. Doorman very helpful, front desk, bartenders (rooftop bar open until midnite) all awesome staffing and very helpful. Location awesome in grand via -very walkable, safe neighborhood. "

"Would never stay here shocking customer service. A greedy hotel only after money. "