โThe hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better. โ
โThe hotel staff was extremely nice and had a great attitude with such a large event in town this past weekend. The rooms were clean and bed were comfy. The only issue I experienced was the elevator not working, but we made it work. โ
โAll staff members were exceptional, this property was clean, safe, and great washing machine and dryer. Easy area to locate places to eat and shop. The best part of my trip. I will continue to stay here โ
โWe were in Cleveland attending an event at Huntington Bank Field and chose this hotel because of how close it was to the event. We were not disappointed! It took us less than 10 minutes to drive down there. The area is beautiful, just across from the lake. We were able to walk to the beach and there were many shops nearby. Lakewood is absolutely beautiful. Our room was clean and comfortable and the staff were all so friendly. Parking was super easy and we had no issues at all. Good job...
โThe worst ever hotel/suites in the 30 years of my life. Water shut down, card key malfunction, no kitchen wares whatsoever, vending machine malfunction, dirty floors and bathroom, unfriendly staffs....just about everything was horrible.
Had pretty good experiences with Sonesta hotels but definitely not this time. I strongly believe thst Sonesta management at the headquarters needs to close this place down right away before they lose more business credibility.
Seriously.โ
"In General, it was nice place to stay. Staff in front desk is absolutely kind and supportive.
Payment system is THE problem. It made a payment twice everyday automatically and hotel staff has nothing to fix during the weekend. "
