BSMT 254 Tours

Booked and paid for a high floor room and a king bed to get a good view and our view was a concrete wall. Asked them to please change the room at check in, even to a lower floor and they said they were sold out even though when I went online they had plenty of rooms still. The valet was not knowledgeable and accused us of needing to pay at reception before taking the car out for the day - when I corrected them, they then apologized for the error. The room had 2 chocolates and some nuts next to the coffee which appeared complimentary and did not display pricing - they charged 51$ upon checkout for 2 pieces of chocolate and some nuts and wouldn’t even offer a refund or discount for the lack of signage. Terrible customer service and not friendly staff either.

Très belle emplacement et restaurant proche et pas trop loin du Roger center

We enjoyed the massive breakfast buffet , the lounge in the lobby and the location