Balzac Vacations from ₩1,355,078

We booked our room as a king room. When we got to the property, we were told they upgraded us. After wandering around (it's difficult to find rooms) we found our "upgraded" room. It was very outdated, extremely small and had a spiral staicase to get to our bed. We are in out 60's and were to say the least not thrilled with this. Went to the front desk to say this is unacceptable. After having to get a little upset about this as were were staying for 5 days and could not manuver this staircase in the middle of the night to use the washroom. I was told that there was not a king room available and "this was an Upgrade". Finally with the manager involved were able to get a double queen, which was beautiful and fully updated. Nothing like the outdated spiral staircase room. Not a great way to start a vacation after a over 24 hour drive. We only used the maid services 1 time during our stay and they only made our beds and folded out dirty towels, did not give us any toilet paper or facial tissues. Over all we enjoyed out stay and wouldn't let something like this deter us from staying again, just be aware of "upgrades" Front desk staff was very friendly and everyone working there was very pleasant. Our visit to Banff was a once in a lifetime trip!

Everything was perfect

Hotel has an attractive 'lodge style' exterior. Well located on Banff Avenue for all the surrounding activities. Rooms are large & comfortable.

Room was great and spacious. Loved that it had a kitchen and BBQ. Location was good and easily walkable to all main areas. Had difficulty accessing front desk staff later in the evening (before the desk was supposed to close). A bit disappointed in a fee for late checkout if room was available. Overall great space with some small customer service issues. Would return.

The staff was very helpful in showing us what sights to see in the area. It was nice being in town.