여행: 항공+숙소

호텔 시설은 전체적으로 100년 전 감각을 유지하려 노력하는 듯한 느낌이며 그렇지 않고는 도저히 납득하기 어려운 시설과 인테리어임 객실 소파는 먼지가 계속나고 불편하기 그지없고 옆방에서 나는 소리를 매우 선명하게 들을 수 있으며 아침에 다른 객실의 변기 물 내리는 소리에 잠에서 깸 그리고 조식을 먹는 Cave는 아침마다 전쟁터가 따로 없이 혼란스럽고 불친절의 극치임 딱 좋은거 하나는 타임스퀘어 바로 옆 이라는 것과 지하철 접근성이 매우 좋음 그외에 나머지는 그다지 좋은 기억은 없음 ^^

친절한 직원들과 맛있는

Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

An old hotel beautifully maintained as seen on the photos available on website. As is common the room was small but well situated with just the right furniture in the room to accommodate suitcases. Not a Closter phobic experience at all. But an even bigger issue can be not enough outlets for all our devices in old hotels. There was some updating with outlets but there should be more. Thankfully there was enough for all we needed. The bathroom was updated but kept in the design of the hotel which was a nice touch. Overall, a very nice experience with restaurant, bar (great cocktail menu), cafe, which also has its own great cocktail menu, customer service. I would return.

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