The first red flag was when we checked in. My husband is disabled, and as they didn't have an elevator, we asked for a bottom floor room. We had to pay $10 cash extra for that. We were in a nonsmoking room, however, the comforter had so many hole from cigarettes, it was irritating, as we paid for a nonsmoking room plus an extra $10 cash on arrival to be on the bottom floor. The room was obviously available and what we had reserved. Why the extra cash cost?