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햄프턴 바이 힐튼 블랙풀 여행 후기

3.5 out of 5
햄프턴 바이 힐튼 블랙풀
595 New South Promenade, Blackpool, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1406개 이용 후기 중 900개" "
평점 8 - 좋아요. 1406개 이용 후기 중 339개" "
평점 6 - 괜찮아요. 1406개 이용 후기 중 90개" "
평점 4 - 별로예요. 1406개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1406개 이용 후기 중 28개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

INDERJIT

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mr Wes , Great guy good service , All staff members working really hard to make it a great stay food breakfast great , bar great street parking easy peasy , cant fault the stay. stayed in room 235 no issues room clean towels fresh amazing sea view. i wont hesitate to book here again,
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 27일
Dear Inderjit,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. I have shared your comments with the team. We look forward to welcoming you back again soon. Yours SincerelyPaul Ellison General Manager

2/10 - 너무 별로예요

Akshay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The worst experience with Hampton Hilton Hotel. morning breakfast service was not properly planned and rooms kept smelling bad, hotel staff were not helpful, Price 2 day is higher than other hotels but for service and experience I can go for -1 /10
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 27일
Dear Akshay,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the management team and arranged retraining of the teams. I do hope you will stay with us again. Yours SincerelyPaul EllisonGeneral Manager

6/10 - 괜찮아요

ROGER

연인과의 여행
좋아요: 직원 및 서비스
Very basic room which was pretty clean but the bathroom had an awful smell from the shower drain.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 27일
Dear Roger,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the Housekeeping Manager and arranged retraining of the team. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 - 괜찮아요

Rebecca

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 20일
Dear Rebecca,Thanks for taking the time to post your rating following your stay.Please do share any specific feedback for us to look into and improve. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great views and grest place to stay .staff was so helpful
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 20일
Dear Greg,Thanks for taking the time to post your comments following your stay.I was delighted to read that you had a great stay and was well looked after by our fabulous team. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Gary 님, Hull

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and was looked after by Joel when booking in, who was brilliant.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Gary,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Dee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was so easy
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Dee,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and had a good check in experience. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Elizabeth

2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 16일
Dear Elizabeth,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stop, clean and an amazing view of the sea if you have a sea view room. Breakfast was one of the best I’ve ever had at a hotel. Thank you
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Matthew,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay, glad you liked the complimentary breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here before and the only down side this time was that the quality of the evening menu had dropped.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Brian,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay, please do share with us any specific comments about the dinner menu so we can look into this.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Vanisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, in a great location. We traveled with a 6 and 8 year old and enjoyed the walk along the strip everyday. Our room had fantastic views, the tram stops very close to the hotel, so very convenient. Good choice for breakfast and friendly staff.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Vanisha,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the complimentary breakfast.We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Ian,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

nasra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Away from the crowds but walkable distance from all main attractions. Good for families. Has tramline stop directly outside too. The Sandcastle waterpark was a 10-15 minute walk away from the hotel. The main Blackpool pleasure beach is a few minutes walk away.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Nasra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean rooms and brilliant brekkie
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Laura,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the breakfast.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Hayley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff, car park spaces available, £15 for 24hrs, very good breakfast. Good price, clean room, nicely furnished and modern. Tram stop nearby. Only suggestion would be that the window cleaner wasn’t working in the busiest morning period when everyone’s getting ready and/or in the breakfast area- kind of ruining the vibe.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Hayley,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. I will share your feedback with the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Mhd Ayman

2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 5일
Dear Mhd Ayman,Thanks for taking the time to post your rating.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel itself was nice, quiet for Blackpool and slightly out of the way. Breakfast was lovely especially the hash browns! Free on street parking right in front of hotel. Although the beds were very uncomfortable, springy and noisy. The rooms were very hot too and heating seemed to kick in itself during the night. No windows could be opened and i like some fresh air.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Christopher,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well, an extremely strange hotel. The lifts to all floors are the only method of accessibility the grand floor from an upper level, doors from the stairs to the ground floor were locked, access only via a certified key. As such, we had to wait in queues at the lifts to and from the 3rd floor. A water leak in our room was confusingly rectified with a change of room. Loose floor tiles in the bath room, missing shower waste water cap, not sure the bedding sheets were sufficient given the cold weather. The windows were filthy, okay, it’s on the sea front, but they were filthy. Taking the advice of breakfast after 10:00 hrs was a good move, and fresh food was constantly being brought out. Having resided in many Hilton’s, I’m not sure this hotel really meets with their usual standards.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Derek,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that overall you had a good stay. We do have stair cases at the end of each corridor that are accessible. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Rebecca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely sized room clean and fresh. Staff pleasant walking distance from everything we needed. Bed wasn’t the best didn’t have the best nights sleep. Breakfast was great kids loved it especially the pancakes. Overall great stay and would return in the future.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay and enjoyed the breakfast.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

4/10 - 별로예요

Shannon

별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Shannon,Thanks for taking the time to post your rating following your recent stay.I was sorry to read the poor rating, please do contact us with any specific feedback for us to review.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice stay but the room was extremely hot and couldn’t get it cool. Also the breakfast is extremely busy and we waited 30mins for a table
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Allan,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. During school holidays breakfast is very busy. We do advertise a traffic light system and times to arrive for a more comfortable breakfast. We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was such an amazing stay, it really was. The hotel was gorgeous and absolutely spotless, all the staff were so friendly and polite, and the breakfast was outstanding, everything you could possible want.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Kristina,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed here before and loved it, it’s quiet rooms are lovely and breakfast is too, it’s really reasonable couldn’t have asked for much better
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Janice,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Sanjay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how the hotel was clean and the free breakfast that came with it. I didn't like how the water wasnt going through quickly and the ac wasn't working properly.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Sanjay,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. We will action the comments you have raised,We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for visiting the Pleasure Beach. Convenient location for tram stop. Good variety at breakfast. Room was comfy and clean
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Emma,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay, room was clean and allowed us to check in earlier which was great.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Maria,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

ian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel,pleasent and helpfull staff good location.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Ian,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

PHILIP

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice modern, and new
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Philip,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing around
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Judith,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Lyudmyla

2023년 5월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Lyudmyla,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

REBECCA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, great location. Clean. Friendly staff!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very polite and professional and hotel extremely clean. Would definitely stay here again
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Anonymous,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Fasal

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Fasai,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was lovely
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Sandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommended
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Ricky,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and will highly recommend us.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was fantastic, so friendly and welcoming from the moment we arrived, the room was lovely and the breakfast was the best breakfast I've ever had at a hotel, the food was nice and hot. Will definately stay here again when next in Blackpool
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Elizabeth,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the room and breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - 좋아요

Lynsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms, very clean, lifts in working order Negative room was very cold. Despite best efforts couldnt increase the room temperature so was an uncomfortable nights sleep. On checkout wasnt asked if we’d had a good stay so didnt feedback
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Lynsey,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay , please accept my apologies regarding the heating. I will get the room checked by Maintenance.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear David,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Peter and paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing needs to mention extra for parking only found out during check out £15 per day took that staying in hotel parking would be free
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Peter and Paula,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. Parking is 15 per night and branded hotels in Blackpool do not provide free parking.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Andrew,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay however parking prices extremely expensive, would have been better if £15 per stay rather than £15 per 24 hours. However staff were amazing especially the dark short haired lady on reception who checked us in. 5 star
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Alexandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Harry,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 - 괜찮아요

virender

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Breakfast options were limited and quality of food was poor. Dry pan cake
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Virender,Thanks for taking the time to post your comments following your recent stay.We do offer a lot of variety at breakfast, please let us know what you would like to see. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

James 님, Gourock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff, lovely room, great decor
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear James,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

4/10 - 별로예요

Laurens

출장 여행
별로예요: 직원 및 서비스
Okay stay.
Unfortunately, there were some issues with my stay. I asked for an invoice to be made before my stay. When I arrived and asked for it again, they said that this wasn’t possible. My room was fine but the shower was broken, which obviously isn’t great when you are on a business trip. Hopefully they tackle these issues.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Laurens,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered, I will arrange for Maintenance to check the room and speak to the team about the invoice.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Katie

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Katie,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Deborah,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good hotel, apart from the flashing light!
Easy to find, parked in car park at the rear (£15 a night), friendly and efficient check in, the goody bags for the kids went down well. The hotel is modern and clean though out, but fairly basic. The room was average, the beds were very comfy, big shower, ground floor so no sea view. Design of bathroom door was innovative, but not terribly practical. The kids thought it was hilarious you could hear people on the toilet so loud! Huge gripe was during the night the intermittent flashing fire alarm above the bed and the droning noise (despite air conditioner/heating being off), it was like a bathroom fan being left on. This ruined what would otherwise would have been a good sleeping experience. I would have liked instructions for how to use the TV, as the on screen version was not very user friendly. Main menu was pretty standard. Kids menu fine, food OK, chips a bit undercooked and spread on BLT not to my taste. Breakfast was average. Staff in the restaurant were very good both at breakfast and in the evening. We didn’t pay a huge amount and for what we paid I would recommend the hotel. The staff in particular were very good. Just bring a sleeping mask and ear plugs!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear julie,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay and will recommend the hotel. I will share your feedback with the team. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 - 괜찮아요

Mandy

좋아요: 숙박 시설 상태 및 시설
Comfy & lovely staff
Our second night wasn’t very good. We had an alarm that kept going off, which we reported. We can only assume it got sorted as nothing said.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Mandy,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay. I will speak with Maintenance regarding the alarm and action anything outstanding. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - 훌륭해요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Joanna,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager