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Reviews of Village Hotel London Watford

4 out of 5
Village Hotel London Watford
Centennial Avenue, Centennial Park, Elstree, Borehamwood, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 466 out of 1007 reviews" "
Rating 8 - Good. 333 out of 1007 reviews" "
Rating 6 - Okay. 103 out of 1007 reviews" "
Rating 4 - Poor. 49 out of 1007 reviews" "
Rating 2 - Terrible. 56 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia

Traveled with partner
Liked: Cleanliness, amenities
The staff made this hotel, they were so lovely and attentive during our stay. They always greeted you with a smile and nothing was too much for them. We only stayed one night, but we really enjoyed it and had a lovely nights sleep.
Stayed 1 night in May 2024

2/10 Terrible

Nicolie

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The hotel itself is fine but the housekeeping thought it was appropriate to walk in at 8.45am whilst I'm naked, I slammed the door in her face only for someone else to come back 10.30am walked straight in. When I confronted her she said it's because the do not disturb sign wasn't on the door 😑
Stayed 1 night in May 2024

8/10 Good

Roy

Stayed 1 night in May 2024

10/10 Excellent

Kaush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Bo

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpark was flooded in morning after rain, but otherwise great
Stayed 1 night in Apr 2024
Response from Best wishes, Maria Antonovici on Apr 30, 2024
Dear John,thank you for your review and we are looking forward seeing you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Best wishes, Maria Antonovici on Apr 30, 2024
Dear John,thank you for your review and we are looking forward seeing you again!

10/10 Excellent

Shounam

Stayed 1 night in Apr 2024

10/10 Excellent

Valdirene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect place to enjoy and rest
Stayed 1 night in Apr 2024
Response from Village Hotel on Apr 21, 2024
Dear Valdirene,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Maria Antonovici

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Village Hotel on Apr 21, 2024
Dear Ahmad,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Maria Antonovici

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to get into London in the tube
Stayed 3 nights in Mar 2024
Response from Village Hotel on Apr 21, 2024
Dear Lynsey,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Maria Antonovici

10/10 Excellent

Akeem

Liked: Property conditions & facilities
It was friendly staff and people nice food and everything
Stayed 3 nights in Mar 2024
Response from Village Hotel on Apr 21, 2024
Dear Akeem,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Maria Antonovici

10/10 Excellent

Mrs Tina, Dereham,Norfolk

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
From walking through front door Dan was welcoming,helpful.brilliant staff member.As we were late with 5mins till food stopped he told us order first and come bc .so helpful.food was excellent and great service by wsvelspg05.morning staff didn’t get her name but very helpful and sorted out so we could you pool. Everything was very
Stayed 1 night in Mar 2024
Response from Village Hotel on Apr 21, 2024
Dear Tina,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Maria Antonovici

10/10 Excellent

Norman Hernan Lopez

Liked: Staff & service, property conditions & facilities
I'm been on another Village location. This one is better.
Stayed 7 nights in Mar 2024
Response from Maria on Mar 19, 2024
Dear Norman, Thank you for taking out time and sharing your valuable feedback with us. We hope to welcome you back again in the near future. Regards, Maria Village Watford

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Village Team on Mar 2, 2024
Dear Andrew,Please accept our sincere apologies for the inconvenience you experienced.We hope to welcome you back again and allow us to give you better experience.Warm regards, Village Team

8/10 Good

Balbir

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ok.too many kids hanging around kicking a football in the carpsrk.hitting cars staff nowhere to be seen .breakfast was a joke room was ok but have too many people that are just walking in to.use the gym they hog the seating and parking so.wasnt really impressed
Stayed 1 night in Feb 2024
Response from Village Team on Mar 2, 2024
Dear Balbir,Please accept my sincere apologies for the inconvenience you experienced.We hope to welcome you back again and allow us to give you better experience.Warm regards, Village Team

6/10 Okay

Cary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
fewer amenities as with other hotels
Stayed 4 nights in Feb 2024
Response from Village Team on Feb 20, 2024
Dear Cary,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

10/10 Excellent

benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Fantastic Facilities
I stayed here for 2 nights on a business trip. I arrived at the hotel early and couldn't check in but there is a business hub in the hotel where i was able to have my own booth and work for a couple of hours. I booked a club room which was a great size and very modern and clean and included the use of the Gym and pool in the hotel. All the facilities were immaculate, there is a great restaurant and bar on site and the hotel is a very nice environment. there is also a Starbucks in the main reception area. 10 miles outside central London so also a great location for traveling in to central without having to stay in the city. Will definitely stay again
Stayed 1 night in Feb 2024
Response from Village Team on Feb 20, 2024
Dear Benjamin, Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

4/10 Poor

Jonathan

Liked: Property conditions & facilities
Not a great stay
Arrived very late and given a room on the 3rd floor. Rooms on the 3rd and 4th floor are designated "club rooms" - the room I was given was nice, had a couple of chairs in it, but unfortunately, it had twin beds. My booking was for a double room and this had been automatically added to the booking as a special instruction. When I tried to call reception, I found there was no means of doing this. A QR code is provided but this didn't work. I had to go back downstairs. I was now given a room on the 2nd floor. I asked if it was the same kind of room as I believed I had been allocated a club room. I was told that none of the available rooms were club rooms - the room was the same. Except it was not - in place of the two chairs was a single footstool. It being long after midnight by now, I decided not to make a big deal about this and to go to sleep. While getting ready for bed, I discovered there was no toilet paper in the room. I don't understand how such a mistake can be made. I had to get dressed again and once again go downstairs. The guy on reception went into the communal ladies toilet behind his desk, but could not find any there either. He promised to bring me some. Once again, I asked about the type of room. He insisted that floors 3 and 4 were not made up of club rooms despite it clearly saying this on the lift. Toilet paper arrived soon after. Next morning, my shower was tepid. Surely, not too hard to do a bit better than this.
Stayed 1 night in Feb 2024
Response from Village Team on Feb 20, 2024
Dear Jonathan ,I am extremely disheartened to know that your stay with us was less than satisfactory. Your feedback regarding the overall stay is well noted and I have asked the team to make the necessary amends ensuring the same is not repeated. I would like to once again sincerely apologize for the inconvenience caused to you. Will look forward to welcoming you back at Village Watford.Warm regards,Village Watford

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Village Team on Feb 20, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Regards,Village Watford

10/10 Excellent

Anne-Marie

Stayed 1 night in Feb 2024
Response from Village Hotels on Mar 2, 2024
Dear Anne Marie,Thank you for taking out time to review us. We value our association with you and look forward to your continued journey.Regards,Village Watford

8/10 Good

jane

Stayed 1 night in Feb 2024
Response from Village Hotel on Feb 7, 2024
Dear Jane,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage. In regards to the noise, please accept our sincere apologies for the inconvenience caused. Warm regards,Village Watford

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very comfy bed & pillows, had an issue with our room initially but we were soon moved to another room. Unfortunately on our second night we had very noisy neighbours so didn’t get a great nights sleep, could do with more sound proofing!
Stayed 2 nights in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage. In regards to the noise, please accept our sincere apologies for the inconvenience caused. Warm regards,Village Watford

6/10 Okay

Rob

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok for a business stay
Nice hotel my bath wasn't great chipped and rusty lighting in room to dim sometimes other guests noisy late at night but ok great bar and food good
Stayed 2 nights in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,I am extremely disheartened to know that your stay with us was less than satisfactory. Your feedback regarding the overall stay is well noted and I have asked the team to make the necessary amends ensuring the same is not repeated. I would like to once again sincerely apologize for the inconvenience caused to you. Will look forward to welcoming you back at Village Watford.Warm regards,Village Watford

6/10 Okay

Anton

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great staff - my room, only OK
Stayed here for work which was a first for me. Room had some issues with blinds that were broke so couldnt use them, stain on the duvet and chips in the bath/shower which were sharp on the feet! However, the bar staff and reception are amazing. I was served by Maria and Adam, both were fantastic! Receptionist was also really lovely and helpful, for these reasons alone i would return. Perhaps it was just a bad room?
Stayed 1 night in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,Please accept my sincere apologies for the inconvenience you experienced. I have personally taken up with the Housekeeping manager and assure you a better experience next time you happen to visit our hotel. I have personally shared your feedback with Adam and Maria and the entire team and this is indeed encouraging and motivating for them, which keeps him motivated and continue exceeding our guest expectations.We hope to welcome you back again and allow us to give you better experience.Warm regards,Village Watford

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Regards,Village Watford

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Warm regards,

8/10 Good

Jonathan

Liked: Amenities
Always have a good stay.
Stayed 6 nights in Jan 2024
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

10/10 Excellent

Eduard

Stayed 1 night in Jan 2024
Response from Gourav Kundu on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Warm regards,Village Watford

4/10 Poor

Richard

Traveled with family
Liked: Staff & service, amenities
Arrived on Xmas eve and the hotel was over-run by dozens of some not so savory clientele. I understand that the hotel has no right to discriminate over who it allows to stay there, but there were zero measures in place to ensure there was order, i.e. some security personnel. We came back to the hotel on Xmas day evening and there was trash all over the lobby area floor and many many young children running around unsupervised and messing with the elevators so nobody else could use them. On Boxing Day evening and early hours of the 27th, we were kept awake beyond 1.00am by the sounds of both children and adults outside of the building. Awoken in the early hours of the morning by drunk unruly adults. Again, where was the security? Condition of the rooms has really deteriorated with mold and rusty shower door/other fixtures. Pubic hair found on bathroom floor from previous guests. I’ve been staying at this hotel at least once/year since it first opened and I’m unlikely to stay there again.
Stayed 6 nights in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Please accept my sincere apologies for the inconvenience you experienced. I have personally taken up with the team and assure you a better experience next time you happen to visit our hotel.We hope to welcome you back again and allow us to give you better experience.Warm regards,

2/10 Terrible

paul

Stayed 3 nights in Dec 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

6/10 Okay

Reena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff are friendly and as helpful as they can be considering the hotels limitations. Take drinks and snacks for the room because once things are closed, evwn water is not accessible. Rooms are dusty and hygiene is pretty bad in the rooms. Didn't have time to use the facilities other than their starbucks which was as you'd expect.
Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for highlighting a very crucial observation. Rest assured necessary action has been taken to address the gaps you highlighted to us and avoid any similar recurrence.We do look forward to the opportunity of welcoming you back and having another chance to win your faith and trust in us.Warm regards,

8/10 Good

Greetah

Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service, amenities
Stayed 6 nights in Nov 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

6/10 Okay

Philip

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

8/10 Good

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely convenient and family oriented with good food.
Stayed 1 night in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

8/10 Good

Weiping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and customer service, perfect for family. Will come back again definitely.
Stayed 1 night in Nov 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.

10/10 Excellent

eilidh

Stayed 3 nights in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

8/10 Good

mercy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear stay, and geeat breakfast
Stayed 1 night in Nov 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

4/10 Poor

Howard

Stayed 1 night in Nov 2023
Response from Village Hotel on Feb 7, 2024
Dear Howard,Please accept my sincere apologies for the inconvenience you experienced. I have personally taken up with the team and assure you a better experience next time you happen to visit our hotel.We hope to welcome you back again and allow us to give you better experience.Warm regards, Maria

8/10 Good

Garth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little surprised
Short notice stay, but fantastic amenities and conditions...
Stayed 2 nights in Nov 2023

10/10 Excellent

Riccardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and healthy
The whole environment on Village hotels make you feel welcome and the gim/pool facilities makes your work trips an occasions to stay fit after hours of driving.
Stayed 1 night in Oct 2023

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very small rooms, uncomfortable bed, and no amenities at all in room other than wi-fi and big screen tv.
Stayed 5 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Lovely breakfast, quiet room even though it was next to the lift This is our go-to hotel when we come to London and it didn’t disappoint
Stayed 2 nights in Oct 2023

10/10 Excellent

Mavado

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
Good location but sheets were dirty which should have been seen when making the bed. Also for a double room we had to ask for a 2nd towel
Stayed 1 night in Oct 2023
Response from Village Team on Oct 21, 2023
Dear Mark,Thank you for your feedback following your recent stay with us, we appreciate all feedback, both positive and negative, as it is only through your open and honest comments that we can continue to improve the service and standards on which we pride ourselves and on which our reputation rests. I was sorry to hear of the issues you experienced during your stay and will follow these up with my team to ensure we get back to our best as soon as possible.I do hope you’ll give us another try and hope to welcome you back to Village Watford in the near future.Best wishes,Village Team

10/10 Excellent

Sherry

Stayed 2 nights in Oct 2023
Response from Village team on Oct 21, 2023
Dear Sherry,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team