6/10 Okay
Mara
Traveled with family
May 27, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
We were excited to stay at this property when we booked. Unfortunately, it did not live up to our expectations in many ways. First, with the exception of housekeeping, we did not find the staff accommodating or helpful. In fact, we found the overnight person rude and put off when we had to call because there was no complete bedding for the sofa bed despite our contacting the front desk beforehand to ensure we had bedding for the sofa bed and an extra blanket and pillow. Despite assurances we would have that, when we got there it had no sheets for our son and just a duvet insert and a pillow without cases. When I called I ended the phone call by telling my husband that the person seemed put off and did not apologize. I knew he had not hung up. When he came by he brought extra towels, sheets, but no blanket. He did apologize then but I think he did so because he heard me. Anyway, it was noisy at times as people walked outside the door to their own rooms. It just is not inexpensive and we expected more hospitality. The room though was nice and clean. I think if it had not started so unpleasant we would be fine.
Mara
Stayed 3 nights in May 2024