Didn't even end up staying here. The way the staff on reception spoke to and treated us, we decided it wasn't for us.
We stayed in the Bristol Hotel instead, which was a massive blessing in disguise because it was absolutely brilliant.
Would highly recommend trying the Bristol before you book here.
Staff really helpful, helped where they could. Doesnt make clear when booking the pool is extra and the room we were in had windows that were darkened, unable to open and were less than a foot from a brick wall. Gave impression you were in a cellar. For such an expensive and opulent hotel this was a dissapointment. This wasnt mentioned on booking. Staff did look for alternatives for us but none available. Staff were lovely.
2 lovely old bank buildings converted into a boutique hotel with spa and enormous and very grand function suite. Great location and lovely reception staff.
Fab hotel, lovely rooms, great location (for Bristol City Centre!) only drawback is itโs quite a walk from car park if you have luggage, but it is a city centre hotel I guess!
Lovely hotel in a beautiful historic building. Great central location. We felt we had 'splashed out' for a suite so I was expecting the room to be a bit bigger or have a separate sitting area. It was a lovely room, but maybe not worth the step up in price. The spa is really good, had everything I would look for
The general finish is all to a really high standard. I was a bit surprised though to find the carpet on the 1st floor where we stayed is fairly dirty. Wouldn't normally care, but since it's a proper high end hotel, it should probably be addressed
Quirky building being an old bank with the spa down in the basement vaults. Good service, lovely decor, great nights sleep. Fabulously tasty breakfast. Brilliant location right in the old quarter of St Nicholas market. Would definitely stay again.
Receiving numerous emails in advance of booking regarding extra costs around parking, spa, breakfast and deposit was disconcerting. However the hotel was beautifully decorated and comfortable. The only issue I had with the room 252 was noisy extractor and the shower screen being broken, so the floor got wet and I had to use the spa slippers. In all a lovely stay and would book again.