브롬햄, 치펜햄의 수영장이 있는 호텔

“I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...

“Great hotel with fantastic food and spa facilities”

“완전 불친절”

“We stay here often and never disappoints”

“Different kind of Marriot. Old and less maintenance… ”

“We particularly enjoyed the thermal baths and sauna facilities. However, access was limited to a few morning and evening hours unless guests paid an additional £70 per person, which was disappointing for a hotel of this category and price point. The restaurant and bar areas felt rather uninviting and never encouraged us to dine or spend time there. More significantly, we found the staff to be noticeably unfriendly and unwelcoming throughout our stay. This stood in stark contrast to the warm and...