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Reviews of Lotte Hotel Busan

5 out of 5
Lotte Hotel Busan
772, Gaya-daero, Busanjin-gu, Busan, Busan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1106 out of 1502 reviews" "
Rating 8 - Good. 281 out of 1502 reviews" "
Rating 6 - Okay. 53 out of 1502 reviews" "
Rating 4 - Poor. 30 out of 1502 reviews" "
Rating 2 - Terrible. 32 out of 1502 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phil, Meridian

Traveled with family
Liked: Cleanliness, staff & service, amenities
조용하고 모든것이 편리해서 좋았습니다
Stayed 4 nights in May 2024

10/10 Excellent

CHWEE LENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained and classy establishment. The buffet breakfast (krw36000 per pax) has a very wide spread of food and you are simply spoilt for choice. The street food and shopping is not as extensive a those you can find at Myeongdong but this is a different place altogether.
Stayed 3 nights in May 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location which just a stop away from the KTX Busan station by metro. The hotel is connected to the metro line, so it was easy access. Service upon check in was good as with my check out. Location wise, it is near to restaurants and a plus for being next to the lotte mall.
Stayed 2 nights in May 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, lots of activities, clean and well staffed, property is like a little community shopping, gambling and food options. Also clean and well laid out....
Stayed 2 nights in May 2024

10/10 Excellent

Amos

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive and courteous staff
Stayed 1 night in May 2024

8/10 Good

Yau, Alhmabra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are modern, clean and comfortable. Staff is very attentive and professional. Conveniently attached to a department store with great selection of stores and food options.
Stayed 3 nights in May 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Staff & service
The hotel was renovating many of the club rooms and club floors. We had to change our room due to the noise. The food in the club dining room was not quite up to its standard. We stayed here in October 2023 and Everything was outstanding.
Stayed 6 nights in May 2024

10/10 Excellent

fariba

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms , very convenient location , helpful staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Fatimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regardless of the wonderful location and spacious rooms, the house keeping staff are SUPER NICE! They are amazingly kind and provide extra even when you don’t ask, which gave me a homelike feel.
Stayed 6 nights in May 2024

2/10 Terrible

Lawrence, Calgary

Stayed 3 nights in May 2024

10/10 Excellent

EUNHYUN

Traveled with family
Safe and clean place to stay. All staffs are nice and professional.
Stayed 1 night in May 2024

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Eduardo

Traveled with family and small children
Disliked: Property conditions & facilities
Bathroom too smal and not enough lightning
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald

Stayed 4 nights in Apr 2024

10/10 Excellent

Guanwoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel but lobby services not convenient at all. Everything opens late and not enough seating for patrons. Even though it is a beautiful property would not stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Soong, charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Apr 2024

10/10 Excellent

ok s.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and adorable and attentive staff! Will definitely be back!

10/10 Excellent

TING FONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gregg, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lotte Hotel is a top notch place to stay in Central Seoul. The facilities are comfortable and modern, the rooms spacious and well appointed. The hotel is next to a serious shopping mall, has walkable restaurants nearby and has convenient transportation options nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Fuyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

YONG KYOUNG, Fairview

Liked: Cleanliness, staff & service, property conditions & facilities
very clean room and kind staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and location was nice
Stayed 1 night in Apr 2024

6/10 Okay

Elaine

The hotel is very large. I wish the rooms were updated. You can see all of the wear. Lotte Executive Tower was much nicer in Seoul. The staff was very kind and always greeted you. The area had easy access to busses and metro. There were many restaurants close by.
Stayed 1 night in Apr 2024

10/10 Excellent

Boon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent hotel to stay in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob, Milwaukee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever been to!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bethany, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel Great professional staff
Stayed 1 night in Apr 2024

10/10 Excellent

Mew Yeen Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 37th floor room with a gorgeous view. The room was impeccably clean, very large and beds were super comfortable. Staff were polite and very helpful with enquiries. Seomyeon subway station and underground shopping mall just below. Lotte Dept Store and duty free shopping connected to the hotel. Lovely and safe walking streets with lots of local food and convenience stores. Will stay again if I return to Busan.
Stayed 5 nights in Mar 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was centrally located. Shopping and restaurants were walkable distance. Staff recommended excellent food options. Liked the availability of catching a taxi in front of hotel. I used google translate to let the driver know where I wanted to go. Very tourist friendly and with the use of google translate in restaurants and attractions we experienced no difficulty getting what and to where we wanted.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheila Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge, front desk and guest services are very accommodating. I called to ask about the lights and water at different times and they immediately sent staff to check the lights and to provide water. The room is very clean. Had a very relaxing stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ju

Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff at Lotte Hotel Busan were very friendly, helpful, and professional. Our stay was lovely. We loved how central it was located to a lot of shops and the subway. The hotel is literally connected to the Lotte Department Store and there's a direct way through the hotel to the subway line. We highly recommend to anyone looking to stay in Busan to stay at the Lotte Hotel Busan. We would definitely stay here again the next time we are in Busan.
Stayed 3 nights in Mar 2024

10/10 Excellent

giwook, Great Neck

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,aafe and convenience area for shopping but The light was a little dark in the room. Especially the bathroom light too dark.
Stayed 3 nights in Mar 2024

8/10 Good

Erez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel's facilities were with extra charge...need to clarify this at the booking options.
Stayed 3 nights in Mar 2024

10/10 Excellent

LIN LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Big room
Stayed 3 nights in Mar 2024

10/10 Excellent

Samuel

Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Stayed 3 nights in Mar 2024

10/10 Excellent

Chee Wee, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lotte Shopping Mall, Cinema and underground train all located within the property. Super convenient location surrounded by many restaurants and roadside eateries.
Stayed 4 nights in Feb 2024

8/10 Good

Lana, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
it was nice
Stayed 1 night in Mar 2024

10/10 Excellent

JUNGYEUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and wonderful!!! The hotel, too
Stayed 2 nights in Feb 2024

10/10 Excellent

Hsuante, tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Myong

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and quiet. Service crew was very hospitable.
Stayed 3 nights in Dec 2023

10/10 Excellent

george

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is really convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Yelena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for shopping, dinning options, transportation, central location, life music at night at the hotel bar, clean.
Stayed 6 nights in Jan 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel located in Busan. Great service from the staff and the room was great, with a good view and nice facilities. The hotel is connected to a metro station and is an easy journey from the main train station
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great amenities, a Lotte duty free shop in the building, and a great breakfast buffet. We also had amazing view of Busan. Really enjoyed the stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Taewon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every the end of year, I stay here with whole my family and never let me down 👍. Perfect place to stay in Busan Korea👍
Stayed 2 nights in Dec 2023