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"It was a superb all-around experience from the moment we walked in. We were greeted with a great welcome, and our very heavy luggage, which we lugged from the train station, was quickly taken away from us and stored until our room was ready. As a bonus, once our room was ready, it was taken up and neatly stored in our room ahead of our check-in. Our check-in process with Roger was thorough and professional. The property is beautiful. Not a single disappointment. The room and bath were spacious and well-appointed—such a fantastic touch with the complimentary mini-bar. We only spent a day as a layover on our journey to Florence. I wished we had more days. This property was more of a five-star and a masterclass on hospitality."

"Outstanding hotel extremely well located in Genoa. I wish I had more time there, but I’ll be sure to return. "

"Great location!"

"Great location and very friendly staff"

"Clean and very convenient, near to everything"

"Amazing location, clean and the staff are amazingly helpful and try to make your stay special. Everything was amazing but after we had checked out and one of us had forgotten our cell phone in the room, they did drive it over to the train station and that’s going above and beyond. I highly recommend Thai hotel. "

"Having paid for a room with the 3 twin bed option, we had to pay €35 upgrade to get the 3 beds! Then, as we were given our room key cards, they mentioned that they were having some plumbing problems… didn’t specify. I asked if this would be sorted out today… “yes, we expect so”. The next morning, the water was freezing… we had to shower in that! It’s a 4* hotel… surely, there should be some sort of refund? Otherwise, the room was great!"

"Extremely friendly and helpful staff Room was exceptionally large and clean perfect location for access to the train station would stay here again on a stopover"

"The staff was particularly helpful. Martina at the front desk , gave us excellent advice on restaurants and sights around the city! "