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홀리데이 인 익스프레스 캠브리지, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 캠브리지, IHG 호텔
15/17 Coldhams Park, Norman Way, Cambridge, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 466개" "
평점 8 - 좋아요. 1000개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 114개" "
평점 4 - 별로예요. 1000개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good for an overnight stay, the mattress was overly firm so I had to get my man tights on for yoga in the morning. Breakfast was of a good quality. It was fully booked so it was an operation to get us in. Can’t fault the staff
2024년 5월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 28일
Andrew, we're grateful for the lovely feedback.See you soon!All the best, Mairead -

6/10 - 괜찮아요

Yasmina

가족 여행
The room was fine for the most part, but it was a little shabby.
2024년 5월에 3박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 28일
Yasmina, thanks for your review.We hope to welcome you back again soon.All the best, Mairead -

2/10 - 너무 별로예요

Emma

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smell of damp and sewage smell coming from the bathroom sink blocked
2024년 5월에 2박 숙박함
답변 제공: Mairead - Hotel Operations Manager 님, 2024년 5월 27일
Emma, we're sorry to see there were some unpleasant smells in your room, please drop us a message with your room number and dates you stayed so we can look into this.Best wishes,

2/10 - 너무 별로예요

Louise

별로예요: 숙박 시설 상태 및 시설
The food is a joke, order nachos thought no one could get it wrong but they did, my 5 year old granddaughter makes nicer nachos that we got here. And secondly the bed and pillows were so uncomfortable. will NEVER stay in a holiday in again however cheap it may be!!!!!!
2024년 5월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 28일
Louise, thanks for your feedback. We’re sorry to hear your time at the hotel wasn’t 5/5. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. We hope you'll visit us again soon.All the best, Mairead -

8/10 - 좋아요

J.G.

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel good food for good price
2024년 5월에 4박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 21일
J.G, we're grateful for the lovely feedback.Hoping to see you again soon. Best wishes, Mairead -

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had just a one night stay and found the room and facilities just as we expected I found the cost expensive but had very little choice as a last minute booking.
2024년 5월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 21일
Andrew, your lovely feedback is welcomed!Best wishes, Mairead -

6/10 - 괜찮아요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Location was not great. We didn’t realize how remote it was.
2024년 5월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 21일
Charles, thanks for reviewing your recent stay. All the best, Mairead -

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient to Cambridge and very comfortable and spotless.
2024년 5월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 21일
Thank you for recommending us in your review!Best wishes, Mairead -

8/10 - 좋아요

Jean

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt like the fact that decaf coffee was only sashes. Fresh orange was awful Other then that it was a good stay
2024년 5월에 1박 숙박함
답변 제공: HOM 님, 2024년 5월 14일
Jean, thanks for the amazing rating. Thank you for letting us know about the coffee and juice. Your feedback helps us do better. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Shuang

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, not too far from city centre, breakfast is amazing. Room is comfortable, great design of washroom.
2024년 4월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 5월 3일
We appreciate your kind words, Shuang/All the best, Mairead -

8/10 - 좋아요

Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheap and cheerful. Easy to find, nice location, easy check-in. Room was clean but toilet needed more attention as the seat wasn’t clean. The beds are like stone (very firm) so I didn’t sleep well and the air conditioning would not turn off whatever I tried so also had to listen to the noise all night. For the price, it was decent, but I wouldn’t use again simply because of the bed not being comfortable.
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 30일
Maria, thanks for the amazing rating. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Kevin

2024년 4월에 2박 숙박함
답변 제공: HOM 님, 2024년 5월 14일
Wow, 5-stars! Thanks so much, Kevin. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Philip 님, Galloway

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast!
2024년 4월에 2박 숙박함
답변 제공: HOM 님, 2024년 4월 22일
Wow, 5-stars! Thanks so much, Philip. We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly helpful staff Close to Papworth Hospital
2024년 4월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 22일
Kevin, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

richard

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
handy for a work type hotel but breakfast left alot to be desired
2024년 4월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 18일
Richard, thanks for your review.All the best, Mairead -

10/10 - 훌륭해요

Delia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were hungry when we arrived. The man at the desk went out of his way to make cheese toasties for us
2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 2일
Delia, we're over the moon to see your review.All the best, Mairead -

4/10 - 별로예요

Naresh

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad cleanliness
2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 2일
Naresh, thanks for the recommendation.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. See you next time!All the best, Mairead -

10/10 - 훌륭해요

Geoffrey 님, Bournemouth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff , room nice and clean , some fitting need repairs, but over all nice
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 28일
Wow, 5-stars! Thanks so much, Geoffrey. We're glad you felt the team were friendly. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Charmian

2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 16일
Hi Charmian, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Lina P.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was a bit dated. Extremely basic property. Breakfast was very simple. Front desk staff especially young man at check-in was professional informative and very communicative. Young man who was serving drinks at night was soo friendly and was great at servicing on tap machine.
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 25일
Wow, 5-stars! Thanks so much, Lina P. The team will be happy to see they made a good impression. We appreciate the feedback ad will look into the points stated. All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Jack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Seemed clean and pretty standard. Was nice and modern
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 25일
Jack, thanks for the amazing rating. Thanks for the feedback and hope to see you again. All the best, Mairead - Hotel Operations Manager.

6/10 - 괜찮아요

Mary

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ive stayed manyl times and always very nice jhowever this time was no pleasant Ibthinkbyhetevhad been dog in there as im allergic and affected me by the time i left and currently im on meds from doctor for allergies. The carpet was so dirty socks were fikthy walking on it. There was a horrible damp smell in room and was really cold too and unable to turn up the heat. The facilities for dining were awful..have gone downhill sinvy last stay at Xmas itbis awful unhygienic to have jam and honey etc with knife ifor all to use on bread looks very bad And unsafe with fo msny peopke using and wandeting around with hot drinks and plates of food NO TRAYS MRS M WEIR
2024년 3월에 2박 숙박함
답변 제공: HOM 님, 2024년 3월 21일
Mary, thanks for taking the time to review our hotel! We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Keith

2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 4월 9일
Wow, 5-stars! Thanks so much, Keith. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Barbara

2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 4월 5일
Thanks so much for your feedback, Barbara.Best wishes, Mairead

6/10 - 괜찮아요

Teck Guan

2024년 3월에 2박 숙박함
답변 제공: HOM 님, 2024년 3월 18일
Hi Teck Guan, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good value for money.
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 8일
Thanks for the perfect rating, Michael. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 - 괜찮아요

jack

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 8일
Hi Jack, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 - 괜찮아요

Warrick

가족 여행
Perfectly acceptable for £50 Inc breakfast but poor mattress compared to premier inns and not very much space in the room with the sofa bed extended. The plumber should be fired for placing the tap so far from the bowl!
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 3월 8일
Hi Warrick, thanks for the rating. We appreciate the feedback and hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant helpful staff. and very comfortable. Pity about the mature Hunter's Chicken
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 29일
Donald, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay
Good location, friendly staff, rooms comfortable
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 29일
Thanks for the 10/10 rating, Paul. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Thomas

2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 29일
Thanks for the 10/10 rating, Thomas. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Tafadzwa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pet friendly
Brilliant stay. Pet friendly, and accommodating considering we only booked 20mins before we arrived as had to take the dog with us. They even had a treat bag for the dog!
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 26일
Thanks for the 10/10 rating, Tafadzwa. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant and v comfortable and clean
2023년 12월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 26일
Wow, 5-stars! Thanks so much, Louiza. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 - 괜찮아요

Simon

별로예요: 직원 및 서비스, 객실의 편안함
Holiday Inn?? Better to go Premier.....
We usually don't stay in Holiday Inn's. After this stay, it's not a habit we will be changing! The hotel is quite literally built in a hole in the ground (used to be a chalk quarry) yet somehow still managed to have such poor water pressure that a decent shower was impossible. The beds are very, very cheap and extremely uncomfortable - unlike the other brand of Inn, where the beds are superb. Our bathroom sink was blocked and there was a slightly grudging agreement to get it sorted while we were out for the day. Room cleaning did not include replacement of used toilet roll, clean coffee cups or clean water glasses. Pretty poor, in my opinion. The included breakfast was not great. Powdered eggs! Yuk! And the whole "restaurant" was untidy, with uncleared plates etc stacked on tables. Woefully awful coffee too. In short, go Premier. You deserve better than the Holiday Inn express Cambridge.
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 26일
Simon, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Rachel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking and plenty of disabled parking.
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 26일
Wow, 5-stars! Thanks so much, Rachel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Abdullah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 26일
Wow, 5-stars! Thanks so much, Abdullah. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 - 괜찮아요

S

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not restful and quite impersonal
Check in was purelt transactional, no element of welcome or friendliness. Whilst check out is at 11 housekeeping started knocking from 8.45! Surely before 9am is too early, I find it intrusive. Not the hoteks fault, but guests cane to breakfast in pyjamas and slippers ... couldnt there be a sign saying "pyjamas are not acceptable at breakfast".
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 22일
S, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Murni

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 22일
Hi Murni, thanks for the amazing rating. Wee hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

MICHAEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Considering the price, it would be hard to beat. Facilities were OK, clean and spacious. No hidden charges. It´s of course located in an industrial estate (without "heavy" industry) and slightly out of the center. However a good walk was no obstacle for us.
2024년 2월에 4박 숙박함
답변 제공: HOM 님, 2024년 2월 16일
MICHAEL, thanks for taking the time to review our hotel! We highly appreciate the feedback and we hope to welcome you back soon. All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find & check in was quick and simple.
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 14일
Sam, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Liz

가족 여행
An excellent breakfast provision.
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 14일
Liz, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Nigel

2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 14일
Thanks for the 10/10 rating, Nigel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

William

2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 14일
Thanks for the 10/10 rating, William. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

P J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: HOM 님, 2024년 2월 9일
P J, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

mark

2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 6일
Thanks for the 10/10 rating, mark. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Angela

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They could not do enough for us and it was really dog friendly which I loved. My dog was allowed to have breakfast with me and sit in the Bar area. The only criticism I have is although the breakfast was okay being on hot plates. The bacon was quite tough, apart from that, all was great
2024년 2월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 5일
Angela, thanks for your feedback. It was a pleasure welcoming you and your furry friend to our hotel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Natalie

2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 5일
Thanks for the 10/10 rating, Natalie. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 - 좋아요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 2월 1일
Simon, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 25일
Thanks for the 10/10 rating, Ryan. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 - 훌륭해요

Linda

2024년 1월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 25일
Thanks for the 10/10 rating, Linda. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.