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We chose this hotel because we wanted access to water activities. It turned out to be a great decision. We tried snorkeling and sailing and saw many other activities available nearby. Breakfast was included, and the pool was perfect after a busy morning. The kitchen in the room was convenient. We had a fun and active vacation.

Loved it!

We have stayed here before but first time in the premier lounge i can say it was a wonderful experience , we were upgraded to a great room ! service was great , breakfast was great even though it was full .

Everything was great the staff was wonderful. They made me feel right at home everything I ask for and more they delivered I felt very comfortable and safe. No hassling my guest they greeted them with open arms I will be staying here when I return in May Everyone was nice and helpful from the bell hop to the ones at the front desk to the bar tenders down to the clean up crew they where all very respectful. They got my vote for best hotel in Dominican Republic 🇩🇴

The front desk and bell hop was amazing. The pool fantastic The decor of the lobby was breathtaking.

We spent 2 nights here at the end of a 16 day anniversary trip. We stayed at Divi for a week and Chenay Bay for a week. We wished we would have stayed here instead of Chenay Bay. Great decor in the suites.

By far the best hotel I ever stayed at. Clean, comfortable, safe. Staff is professional, polite and attentive

West Bay is a wonderful resort. The staff is friendly and very helpful. The room was very clean and modern. It is right on the beach with gorgeous views. The breakfast was excellent as was the food for lunch and dinner. The only downside was they wouldn't let us use the paddle boards, kayaks or catamaran. They said it was unsafe, too much current, but others were out at other resorts and it looked perfectly safe.

The welcome drink on arrival gave the experience a special touch. We were awed that the same courtesy was extended on departure 😊. Property is centrally located, quiet, excellent food, cozy room. EXELLENT staff all around! Enjoyed the stay❤️

Wonderful time in Puerto Rico! The hotel was fabulous!

Hotel staff was very accomodating. I will be back.

The property was great. The nearest beach is steps away and there is a couple of restaurants and bar at that beach. The hotel has a restaurant on site. We rented a car to buy groceries and visit other beaches. The hotel staff was very helpful. I would definitely come back again.

The place is very nice and always clean. The location is the best for me. Walk to downtown old San Juan or get a cab. Condado, one of the best place in Puerto Rico. I have been visiting for over 20 years.

Our 1st stay and had a wonderful time even with the hurricane, we'll be back!

The property was beautiful and the room staff was attentive But the restaurant staff some of them were terrible. I felt like they treated us poorly because we were black even though we were very professional. Celebrating Birthdays and graduations. We spent lots of money there and every restaurant treated us like crap. Two days straight we came into 2 of the restaurants and they actually seated two families before us and they didn't have reservations for.the restaurant. And they had more people...

Atencion, limpieza

They need to pay attention to the little things. The curtain in our room was broken and would not close so as a result the morning sun would hit us right in the face upon sunrise. Most of the usb outlets did not work, the bathroom outlet was loose so if you tried to unplug your cable the complete outlet would come out of the wall, the furniture in the room was stained nasty looking. In the master bathroom you could see the holes where the old light fixtures used to be, the lamp shade next to my...

I think they shouldn’t charge you for breakfast

El Conquistador was definitely a great choice for our 2-night getaway in the beautiful East coast of Puerto Rico, As a born and raised Puerto Rican, I remember going to this resort as a kid and visiting this time around definitely gave me a bit of nostalgia because the essence of this resort is so well kept. I recommend staying at El Conquistador for about 3-4 nights making sure to stay at Las Vistas, as this would give you the proper experience and the time you need to enjoy all of the...

Property in great condition. The only thing they need to correct is the amount of birds that arrive at night to sleep in the property palm trees, if you park your car close to the palm trees it will be a mess next day