카스텔로 디 치스테르나 호텔 검색: 지금 예약 가능한 인기 숙소

"객실 깨끗하고 테라스는 너무 멋졌어요 직원들도 매우 친절했습니다. 얼리 체크인마저도 친절하게 응뎌해줬어요. 조식 역시 훌륭했습니다. 나폴리에 오는 모든 여행객에게 추천합니다."

"객실 노후화로 쾌적한 환경을 기대하기 어렵다. 역사적인 호텔이지만 시설오래된곳이다. 조용하고 바다풍경에는 적합한 호텔이다."

"위치도 좋고 주차장도 있고 매우 훌 륭한 호텔입니다."

"위치도 정말 좋았고 서비스도 친절했으며, 청소상태도 깨끗했음."

"중앙역에서 가까워 이동이나 1일 패키지 여행에 최상(모든 미팅이 호텔 앞에서 이뤄짐) 근처 맛집과 슈퍼가 가까메 있어 여러가지가 편함"

"이태리 여행중 최고의 친절한 응대의 프런트 직원을 시작으로 깨끗한 객실과 욕실, 훌륭한 조식, 고풍스러운 인테리어에 오렌지와 레몬수가 있는 정원, 넓은 야외수영장(추워서 사용못함) 등등 100프로 만족스러운 호텔이었음."

"아침식사 너무 좋고 직원 분들 너무친절하고 특히 레스토랑 메니져님 친절하고 투철한 직업의식에 경의를 표합니다"

"I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "